- Report: #3498
Complaint Review: SAV-ON Carpet Cleaners - Phoenix Arizona
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SAV-ON Carpet Cleaners
4040 East McDowell Road #302 Phoenix, 85008 Arizona, U.S.A.
Phone:
480-838-3565
Web:
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Sav-On Carpet Cleaners very poor customer service, professionalism, and workmanship
Paid $188 to have our carpets cleaned in a house which is only 3 1/2 years old. Sav-on cleaned the carpet on Friday 9-15-00 and left. Once the carpet dried, a spot was found in the family room, Sav-on was contacted on Monday 9-18-00 and returned on Wednesday 9-20-00.
The techinician tried to remove the 2 inch square spot with chemicals and made the spot worse. The spot was now equal to a square foot spot.
Sav-On returned on 9-22-00 to try and remove the spot but was unsuccessful.
Called them on 10-02-00 and they said it was not their fault and they would not accept responsibility. We are now faced with replacing the carpet....very poor customer service, professionalism, and workmanship.
The techinician tried to remove the 2 inch square spot with chemicals and made the spot worse. The spot was now equal to a square foot spot.
Sav-On returned on 9-22-00 to try and remove the spot but was unsuccessful.
Called them on 10-02-00 and they said it was not their fault and they would not accept responsibility. We are now faced with replacing the carpet....very poor customer service, professionalism, and workmanship.
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