- Report: #1313221
Complaint Review: SAMWAY Sam Shen International Sales Manager - Nationwide
Reported By:
salem M eldousoky -
Cypress, Texas, USA
Submitted:
Updated:
-
Author Confirmed
Why?
SAMWAY Sam Shen International Sales Manager
Nationwide, USA
Phone:
+86-510-88279998
Web:
http://www.samwayonline.com/
Categories:
Business Rating:
(0)
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Sam Shen International Sales Manager Sam ShenInternational Sales ManagerTEL:FAX:Mobile:+**-*** *** ***** The owner of this company scammed me and others also him and his company giving bad reputation to all Chinese people and companies WUXI,P.R.CHINA Nationwide
The owner of this company scammed me and otheres
also him and his companygiving bad reputation to all Chinese people and companies
Back in June 2015 we order equipment and made full payment.
1. We ordered a Samway P32 hose crimping machine & Samway C300 hose cutting machine to our Cairo location which was received, but there is many stuff are missing such as (Die sets ) instructions or manuals for either machines .also we got wrong cutting machine there are no instructions or manuals for either machinery.
Regarding the Samway C300 hose cutting machine, also for Cairo, Egypt:
2. we requested machinery with 220 volt / 1ph. and we received equipment for 380 volt / 3ph.
Unfortunately, we are not able to use this machine since we have no 380V / 3 phases in our shop .
3. There are no warranty papers for either pieces of equipment.
4. There is no Inspection certificate, serial numbers or model numbers
when contacting Samway Company. In addition there are no stickers with help or safety instructions.
5. There is no instructions about the type and quantity of oil required to run hose crimping equipment.
We contacted Sam Shen immediately and we were informed
he would send two additional machines at half price, with my promise to pay $1700 U.S. dollars
after receipt of the equipment and testing in my shop. (I have documents of the
conversations / emails between myself and Mr. Shen.
A few days later Mr. Shen indicated the shipping company was being arranged and awaiting confirmation
of our physical address. Mr. Shen later said a business contact would be coming to my shop in Egypt
to collect the machinery and refund my money. Since that time, Mr. Sam Shen is not accepting or responding to calls or messages.
Mr. shen always change his words also never kept his promises to me (I have all the emails from him to support my case)
I called Chinese embassy and Chinese commercial office in Cairo they inform me son not do anything to him
Please note the following:
That what is need to be done to solve the problem
He need to send me
220V Single PH motor and Pump for samway p32 Crimping machine
samway p32 quick connector
C300 hose cutting machine (+ 2 cutting blades ) we didn't order C400
Die sets Never received as he advertise in his website
1. H32-10: 9060-32-10
2. H32-12: 9060-32-12
3. H32-14: 9060-32-14
4. H32-16: 9060-32-16
5. H32-19: 9060-32-19
6. H32-22: 9060-32-22
7. H32-26: 9060-32-26
8. H32-30: 9060-32-30
9. H32-34: 9060-32-34
10. H32-39: 9060-32-39
11. H32-45: 9060-32-45
12. H32-51: 9060-32-51
13. H32-57: 9060-32-57
14. H32-63: 9060-32-63
15. H32-69: 9060-32-69
16. H32-74: 9060-32-74
17. H32-78: 9060-32-78
Operation manual (clear printing ) not soft copy Never received
paid shipping and customs declaration fees (thru his Egyptian agent) for all the above
We are requesting your assistance with the above concerns.
Please advise how the equipment can be returned and how our concerns can be addressed.
We feel, under this circumstances that the return shipping should be paid for by Samway Company as the equipment we received is not what we asked for.
We communicated through skype
with Samway Company and Sam Shen his Skype ID
Tel+** *** *** ** **
www.samway.us
www.samwayonline.com
P.S I'm also have copy for all our emails
Finally that the last email I received from Mr. shen
- May 25 at 4:20 PM
To
Message body
**** YOU !
You refuse to sign the agreement !
You refuse the solution !
We offered the solution !
**** YOU!
YOU will get what you deserve !
Wait and see !
