- Report: #1206515
Complaint Review: Samsung - Nationwide
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Author Confirmed
Why?
Samsung
Nationwide, USA
Phone:
1 (800) 726-7864
Web:
N/A
Categories:
Business Rating:
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Samsung Sells known defectively designed refrigerators even when involved in class action lawsuits present in most appliance/home improvement stores Nationwide
Several years ago we bought a Samsung refrigerator from Lowe's Home Improvement Store. It was delivered and within a year or so, it failed to operate, either freezing various items, or not cooling and the items in the refrigerator spoiled. We contacted Lowe's who informed us to contact Samsung. We did and made arrangements for repairs through A&E (Sears). They took it apart and thawed it out.
They didn't change any parts or adjust anything, just thawed it out. The problem continued from time to time. Several months later, the ice maker quit. They did replace parts that time and the until worked for awhile without trouble.
Now the refrigerator is freezing various things again. I called for service and was told it was covered for this problem and the lady scheduled A&E to come to repair it. Several days days later, we were called and told they would be here to repair it between 8:00 Am and 4:00 PM the next day. They never came due to the snow storm. Okay...so they said they would come the first thing this morning to repir it. We waited all day until 5:30 before calling them again. They said he was on the way.
At six o'clock this evening, a guy showed up and immediately told us the unit was not covered. He did not look at it other than to open the door to write down the serial number and immediately said the unit was not covered and he couldn't fix it without Samsung okaying it and said he could not wait and left our home.
This time when we called Samsung, they said it was not covered because the guy from A&E repair told them it was not the covred system. He never looked at the refrigerator to see what was actually causing things to freeze. Now they do not want to do anything for us.
This model refrigerator is part of two different class action lawsuits according to listed reports on the internet. I just want our very expensive refrigerator to work.
