- Report: #1167365
Complaint Review: Roundpoint Mortgage Servicing Corporation - Charlotte Select State/Province
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Author Not Confirmed
Why?
Roundpoint Mortgage Servicing Corporation
PO Box 19409 Charlotte, NY Select State/Province, USA
Phone:
877-426-8805
Web:
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Business Rating:
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Tell us has your experience with this business or person been good?
Roundpoint Mortgage Servicing Corporation Taking money from my bank account and not applying thorwards my mortgagr Charlotte NC
I would send a check for my mortgage each month to the Roundpoint Mortgage Servicing Corporations, and each month they are taking the money from my bank account and they are not applying tyhat money towards my mortgage. I had called 7 or 8 times asking them to help me out and asking them why do I always get the bills like I didnt pay my mortgage for the last 4 mhonts plus all additional fees.
I am tirad of calling and being put on the hold for 20 min each time until thet resolve the problem. They do apologize and they tell me that they fixed the problem, but evry second bill I get I have to call them because previous one was not applyed.
1 Updates & Rebuttals
RoundPoint Customer Service
Charlotte,North Carolina,
Payments
#2UPDATE Employee
Tue, August 05, 2014
Thank you so much for sharing your feedback. We take all customer feedback very seriously and we’re extremely sorry that you have not had a positive experience with RoundPoint. We would like to look into your account so that we can help correct the situation.
Can you please email our customer advocate directly so that we can get more information from you? [email protected]
Thanks!
