- Report: #1421833
Complaint Review: Rough Country Rustic Furniture & Decor - Mountain Grove Missouri
Reported By:
NCVeteran -
Rockwell, North Carolina, United States
Submitted:
Updated:
-
Author Confirmed
Why?
Rough Country Rustic Furniture & Decor
7492 Old Highway 60 Mountain Grove, 65711 Missouri, United States
Phone:
4177460054
Web:
Www.roughcountryrusticfurniture.com
Categories:
Business Rating:
(0)
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Rough Country Rustic Furniture & Decor Rough Country Rustic Furniture & Decor Takes your money, but doesn't build or deliver your purchase. Mountain Grove Missouri
I purchased a bedroom set from them in April, 2017. It was supposed to be completed and delivered to me mid-October 2017. It is now January 2018 and I still don't have the furniture! On top of that, they took delivery of a $500. T.V. lift, that they agreed to install in the footboard for me, that I had Amazon deliver directly to them. I corresponded with them via email between April and October with only a short delay in response time. October, they emailed me a long excuse as to why it wasn't ready and said they were a couple of weeks behind. Since October, they have not answered my, or my husband's, emails or voice mails. Now their voice mail is always full so you can't leave a message! They put out a video right before Christmas showing their building and operation, reassuring their customers that they were a real company, and not a scam. Apologizing for their delay, due to contractors they had hired. In the video they asked their customers to be patient, that it might take a couple weeks for them to get to all the emails. They haven't answered any of mine in over 2 months. Any negative feedback they get on their video, or comments on their Facebook posts, are quickly deleted! They have time to troll Facebook, but not time to complete their work or answer their customers messages! AND, they are still taking orders! Which of course, they are taking the money for, in advance!
