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  • Report:  #1550

Complaint Review: Rosen Systems Inc - Grand Prairie Texas

Reported By:
-
Submitted:
Sun, March 12, 2000
Updated:
Sun, March 12, 2000

Rosen Systems Inc
2710 Regency Dr Ste 400 Grand Prairie, 75243 Texas, U.S.A.
Phone:
972 248-2266
Web:
N/A
Categories:
TVs & VCRs

On February 5, 2000 I purchased an(I thought) new 50 inch Toshiba projection screen TV. The store I purchased this from was Yes Furniture, who were closing their stores and selling all stock. They were being assisted in some way by Rosen System who were the people accepting payment for the stock. My check for over $3,000 was written to Rosen System.

Anyway, I did not remove the TV from it's box until the weekend of Feb 28th. The set worked until 3/4/2000. Since I could not contact Yes or Rosen, I called the support group (had to do that on a Monday because they're support only 8-5 mf). On Monday, after talking to rep, I was told that I'd have to call a service center. Also, in answer to an email I'd sent they said they were not technicians and I had to call a service center. My question is why is there a support number if there is no actual support.

When I finally called a service center (K.O.Electronic), they said they'd have to pick up the set. When set picked up that Wednesday, they said it'd be approximately 5 days. When I went to their store (K.O) on Saturday, they said they had to order a part?? and it'd take at least a week to 2 weeks. Completely ridiculous. I don't know where to turn to now. But out of a TV and 1K. If that second set (a 55'TV) breaks, that'll be the entire 3,000.



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