- Report: #1433918
Complaint Review: Rooms to go - McDonough Georgia
Reported By:
Quincy -
Fayetteville, Georgia, United States
Submitted:
Updated:
-
Author Confirmed
Why?
Rooms to go
1580 highway 20 w McDonough, 30253-7307 Georgia, United States
Phone:
7702822982
Web:
Www.roomtogo.com
Categories:
Business Rating:
(0)
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Room 2 go Ripped me off by selling me poor Quality Furniture McDonough Georgia
On 8/18/2017 my wife and I went to Rooms To Go to purchase a living room set. We picked out the set that we liked. And schedule a delivery date. Shortly after the furniture arrived I noticed that sitting on it was uncomfortable. The pillows would slide forward lift up and separate syncing you into or pushing you off the couch. It would happen no matter whether you were large or small. Even the children with sink between the cushions. So I removed the pillows to examine the couch and notice that the springs sat extremely high towards the back causing the pillows to tilt at an angle pushing them off the couch with minimal assistance. At which time I called Rooms To Go to complain about the couch. I was told that they would have to send a technician out. A week later the technician came out and confirmed my suspicions. I was told that they would be back in contact with me shortly. After a month-and-a-half of not hearing from anyone I called only to be informed that since there was no defect with the sofa and loveseat that there was nothing they could do. I explained to the lady that this was not an issue of defect as much as design flaw and that i am not happy with this living room set and I would like to trade it for something else. She informed me that at this point it was too late to do such a thing. Leaving me stuck with a brand new uncomfortable and unfunctional furniture set. Furniture that performs this poorly makes it hard for me to believe that I am the first person to complain to them about it. And the fact that they continue to sell it is robbery. I am disgusted with Rooms To Go unethical business practices and I would never recommend anyone go by there cheap junk.
1 Updates & Rebuttals
Rooms To Go
seffner,Florida,
United States
We would love to help
#2REBUTTAL Owner of company
Thu, April 19, 2018
We would love to get more information on this. Please email us the details of your order to [email protected] and we will be more than happy to look into this for you. We hope to hear from you soon!
