- Report: #951840
Complaint Review: Robbins Brothers - Detroit Michigan
Reported By:
Matt -
Yucaipa, California, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Robbins Brothers
Po box 731 mahwah New Jersey 07430 Detroit, 48232 Michigan, United States of America
Phone:
18665506003
Web:
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Robbins Brothers TD retail card services Late fees crooked liars incorrect payment received dates Detroit, Michigan
I purchased a ring from Robbins Brothers engagement ring store. I financed the ring through the store with TD card services. It was a 18 month no interest purchase. I used my online banking services to auto pay for the services and scheduled payments for 3 days before the bill was due. After paying off the ring, I realized I was charged two late fees totaling $60. I reviewed my online banking payments and confirmed all the payments were made and withdrawn three days before the due date. I contacted TD card services and faxed them my information and proof of incorrect late fees. They responded and told me the late charges were not going to be refunded. I contacted them over the telephone and a customer service agent told me she would refund me $25 because it appeared the late fees were incorrectly charged by the computer. She said both the late fees appeared to be incorrectly charged but could only refund one of them. After not receiving any paperwork indicating I had a credit after several months, I checked my refund status and found the customer service agent lied and was not refunded $25. She had lied to me on the phone to get me off the phone. I am a police detective and this company is crooked. They are thieves that basically stole $60 from me. Do not buy from Robbins brothers or any company that contracts services with them. Beware TD credit services are criminals.
2 Updates & Rebuttals
Mcollins
Yucaipa,California,
United States of America
Late fees returned
#2Author of original report
Wed, November 14, 2012
I contacted Robbins brothers and informed them of the fraudulent late fees applied to my account by TD card services. Robbins brothers seemed concerned with the problems I encountered and were able to refund my $60 in late fees. I received two checks by the end of the week. Robbins brothers righted the wrong of TD card services.
Thank you
Robbins brothers
Tracey L
Azusa,California,
United States of America
Please Contact Us for Resolution
#3UPDATE Employee
Tue, October 09, 2012
Hello and thank you for this report. We are unable to locate your purchase history in our files and would love to speak with you directly to discuss this issue. Please contact us promptly at [email protected] or call 800.295.1543 and ask for Tracey.
