Laurie
Haslet,#2Consumer Comment
Fri, May 22, 2009
Offer 0% interest for 12 months and then do everything they can to hit you with fees. I discovered this with a rarely used JC Penney Card with 0 balance that GEMB sent to collections and found thousands of the same type of complaint WORLDWIDE! In my case they removed my mailing address and ADDED $100 in fraudulent charges to my account immediately after they removed the mailing address. (I believe but cannot prove the fraudulent charges were an inside job - someone who saw the change to my account and gave themself a gift card on my account -as I never received a call from the collections dept at all) FILE COMPLAINTS WITH FEDERAL TRADE COMMISSION AND OFFICE OF THRIFT SUPERVISION ASAP!
Rusman
Friendswood,#3Consumer Comment
Fri, May 22, 2009
My fiance and I bought her ring from Robbins Bros. and have had the exact same no bill, late fee issue. The only time we receive a bill is after we call and request a second bill because we never received the first one. By the time we get the second bill the late fee has already been attached. We have made consistent payments every month, yet every single month we have a late fee because of the conditions you describe above. From now on I will avoid Robbins Bros. purchases at all costs, even if I have to pay double somewhere else. Buyers Beware! Feel free to e-mail me, I need help dealing with this issue.
Robbins Bros.
Azusa,#4UPDATE Employee
Mon, March 03, 2008
Robbins Bros. has always taken great pride in delivering exceptional quality customer service. Upon receiving an e-mail from Mr. G, a representative from the Robbins Bros. Customer Care Department immediately contacted him to address his issues and concerns with GE Card Services. An investigation was quickly launched to seek resolution. At the same time, the District Manager personally contacted Mr. G to apologize for the difficulty he was experiencing and to determine whether there were any concerns with Robbins Bros. aside from the current issues being investigated with GE Card Services. While the difficulties Mr. G experienced were with an outside credit source, Robbins Bros. took responsibility for the circumstance and agreed to immediately pay for all the fees, including any late charges. Since this resolution with Mr. G, Robbins Bros. has had ongoing dialogue with GE Card Services to both inform them of our customer's discontent and to work with them to ensure that our customers will not face similar confusion in the future. Robbins Bros. believes in a business of making couples' dreams come true. It is unfortunate that our client had to go through these unnecessary events; we feel we stood up to do the right thing and will continue seeking absolute customer satisfaction, both for Mr. G as well as our other valued clients.