Complaint Review: Rick Viall Insurance Co - Peachtree City Georgia

Unfortunately Mr. Blalock is confusing divorce court proceedings with insurance claim handling. He is in the final stages of a divorce proceeding with a key employee in my agency who does not handle his insurance. When a named insured breaks glass it is called disposing of property and not vandalism. Otherwise the insurance company would owe you a check every time you take out the trash. I have broken glass many times in my life. You clean out the big chunks and vacuum up the little ones and move on.

My agency, its people and myself are highly trained and act with the highest degree of professionalism and integrity. Mr. Blalock's claim was reported to the carrier the same day he informed us and we coached him on what other documents would be needed (police report) so he could be prepared for the adjuster's call just like we always do. Auto-Owners is one of the finest carriers anywhere. I have watched them time and again hand out checks in times of disaster when neighbors have not even seen the first adjuster. They are definitely who you want when the chips are down. 

In Reply to Mr. Viall's remarks very little are accurate. I am or was involved in the divorce that he mentioned but I was never harassing his employees as he has stated the business that I was conducting was insurance related nothing more. Now in handling it in the highest regard when I called up to 5 times and no one answers that has little to do with professional conduct. When messages are left never get a call back.  The claim in question are not the pots and pans, textiles, electronics, dishes, silverware, assorted cooking supplies, mixer, the total amount far exceeds 8000.00.  I did not file that claim because I was told by Ms. Justice unless I could prove breaking and entering she would not even take a claim.  My guess knowing.  My EX wife and his “KEY” employee unlocked the back door to gain entry she was the last in the house which was locked when she arrived.  As far as part of the items I saw her take that which belong to me.  A police report is filed and the claim will be filled.  Another claim was indeed but Mr. Viall also got his facts wrong on that as well.  The items stolen was a compound Bow and an S&W pistol both items I owned well before making the mistake of marring Ms. Blalock.  She herself claimed she removed all of the firearms from the house but apparently miss place those 2 items, because she knew that they were there.  A theft report was filled with the local police and because she was the only suspect in the theft I sent a notarized letter to the claims investigator stating that he should not make the check out to both parties because those were my items before marriage.  That I established with receipts. To say the least he made it out to both parties I signed the checks and deposited them into my account.  @months Ms. Blalock filled a false claim stating she was due 1/2 of the money of the claim.  Know the rules of the standing order she lied herself in doing so. 

I received a call from the bank stating that the money was removed from my account.  The complete 2400.00.  When I call and complained to Auto-Owners insurance stating to them she had no legal right to that money they replied that since her name is on the policy she deserved half.  My next question to them was why did they take all???  I made many calls to try to get my money back in my account.  Was told that they were still investigating for several months.  They paid much latter then should have happened, and very difficult to deal with as she was.  That is why the calls to his office to find out what was going on with my money.  As far as reacting adversely that in its self is either not true, or he has no idea what his “KEY” employees are doing.  To further enlighten the public of the truth in the Divorce Settle Agreement Ms. Blalock announced that she would release my funds.  MY question to the Insurance Commissioner was why she had control of my money in the first place.  Why was not half returned so I could use it in my defense?  Why was I told by Ms. Justice that unless I could prove breaking and entering that she would not even take a claim?  In the settle agreement I was forced against my will to allow her in my home one last time.  The atmosphere was very hostile I was instructed by my attorney and it was spoken of in the Settlement agreement that law enforcement would be present.  I was confined to my living room and instructed not to get up until she left my home.  She was further to show me each item that she was removing and showed me nothing by taking it out the back door.  The house was clean and orderly before she arrived and was in total disarray when her and her party left. 

Also leaving trash and whatever else she did not want such as old TV's mattress box-springs for me to deal with no instruction as she was leaving on what she planned on doing with those items.  She just disappeared leaving my home upside down as she rummaged through ever closet and draw in my home.  The discover was also make that one or more of that group scattered tiny shards of broken glass through my home except the areas that I could see from where I was being forced to stay.  Another claimed was filled because of that vandalism to my home.  I urged the insurance to act quickly on that because of me and my pets having to deal with the glass.  The kept telling me that it was being investigated for 32days????  I bought shipping blankets to help protect my pets and myself from the glass that was left.  On November the 13 I was contacted by one of the upper managers after once again contacting the Insurance Commissioner’s office and the main office or Auto-Owners insurance Co.  At that time I was informed that I had to fill out a proof of loss form.  Before receiving and funds to repair my home.  My question was to them why did not Mr. Villas "KEY" employees not inform me of that information they are still at this time my insurance contact.  Even though I have been formally notified that if I enter Mr. Viall’s Property I will be charged with trespassing.  Also instructed not to call his office even though these insurance problems started when His "KEY" employees instigate the divorce.  I never filed a claim until that time also the claims were filled just after his "KEY employee left my home.  As far as the monetary amount the quote I received from Home Depot exceeded $5900.00 dollars and has been submitted back their claims office.  It did not go back to the Newman office where it was mishandled on the previous events. 

I have mention Neal at auto owners insurance but no sir name I now have that it is Gardner.  I called again to speak with him after leaving 2 messages on last Friday 10/31/2014 now according to the lady I spoke with he took a vacation day today.  My carpet has had this glass inbeaded since the 12th of October and nothing has been don no decisions at all.  The police officer present said that she does remember the conversations about the glass before she left on that afternoon.

Let's look at what I entered which are indeed facts.  

1. Vacuumed the shards are indeed very sharp the carpet is Berber.  Which has a very tight weave the glass has been there since the 12th which is now deeply embedded into the carpet due to the weave it will not vacuumed or shampoo out no matter how hard that is tried.

2. Yes you’re correct that the party did have to walk on the glass area unless it was scattered as they were leaving.  Most people moving wear shoes.  Which the pets do not have.

3. Item 3 as far as being clean you’re not informed enough to make that judgment, In fact I am very clean.

4. I never mentioned hands at all. The quantity of class could not be held in one hand.  Most likely brought in inside a cup from a fast food restaurant with a plastic lid to conceal the broken shards of glass.  It would have to be a very large cup.  Which could have been sprinkled out without touching their hands at all.  

5. Seed them spreading glass.  You’re correct I was being confined to a chair in my living room by the local police because of the hostilities between us.  I did not have the luxury of seeing anything that was being done to my home.

6. Again you’re correct that is why I would think that it was in a container that did not require them handling the broken glass.

7. You are also again correct I have made an accusation but is far from being false an accusation.  Every statement is true and accurate if not I would not had made them.

8. I realize that you “don’t buy my story” you’re not required to in the least. It is up to you to look at the facts and evaluate the truth in my statements.  With open eyes and logic.  As I stated earlier the hostilities are extreme that is why the police were there due to a restraining order.

9. The insurance funds were mine all along the standing order of the courts were whatever property that was mine prior to the marriage would remain mine.  As well as what was theirs would remain with them. I have a copy of the affidavit that was summited to the insurance Co.  They claimed that the property was theirs as well even though I have receipts that prove I owned the property long before the marriage. One item 16years before.  When the money was removed then why all why not half as you’re now stating makes very little logic to me.

10. The facts speak for themselves ask your mind, what would I have to gain by doing that.  And you’re most likely correct that the other party would have a different story to prevent from being convicted of vandalism and being arrested and jailed.  Fact are the glass were not there prior but it was after.  The police present will swear to that fact.  I was being confined to my living room in a single chair and being guarded to prevent me from being in the same room as members of the removal party.  So they did not have the opportunity to see as well.

11. I don’t know what you’re talking about meds?? Are you implying that I am delusional?? That I cannot feel glass if I walked with socks or barefooted that I cannot see the glass as I remove it from my pet’s feet.

12. The agency does not want me there because of the questions I request to be answered.  Such as why all of my money removed, why did Ms. Ellie Blalock have direct control over my funds why did Mr. Viall’s agency have anything to do with those funds after the insurance Co received the claim?

13. You may be correct again but fair is fair I did not damage my property as I have clarified your accusations, in a direct and thoughtful way,  not belittling you or trying to make you feel like a liar or insane when dealing with people look at things from a fair prospective not a bias one.

I am informing you of the facts, do with them as you wish. Whatever you do it will not change them from being true and accurate. Have a good day.

 Ask yourself would you want your grand childern on that carpet???

Let's look at what I entered which are indeed facts.  

1. Vacuumed the shards are indeed very sharp the carpet is Berber.  Which has a very tight weave the glass has been there since the 12th which is now deeply embedded into the carpet due to the weave it will not vacuumed or shampoo out no matter how hard that is tried.

2. Yes you’re correct that the party did have to walk on the glass area unless it was scattered as they were leaving.  Most people moving wear shoes.  Which the pets do not have.

3. Item 3 as far as being clean you’re not informed enough to make that judgment, In fact I am very clean.

4. I never mentioned hands at all. The quantity of class could not be held in one hand.  Most likely brought in inside a cup from a fast food restaurant with a plastic lid to conceal the broken shards of glass.  It would have to be a very large cup.  Which could have been sprinkled out without touching their hands at all.  

5. Seed them spreading glass.  You’re correct I was being confined to a chair in my living room by the local police because of the hostilities between us.  I did not have the luxury of seeing anything that was being done to my home.

6. Again you’re correct that is why I would think that it was in a container that did not require them handling the broken glass.

7. You are also again correct I have made an accusation but is far from being false an accusation.  Every statement is true and accurate if not I would not had made them.

8. I realize that you “don’t buy my story” you’re not required to in the least. It is up to you to look at the facts and evaluate the truth in my statements.  With open eyes and logic.  As I stated earlier the hostilities are extreme that is why the police were there due to a restraining order.

9. The insurance funds were mine all along the standing order of the courts were whatever property that was mine prior to the marriage would remain mine.  As well as what was theirs would remain with them. I have a copy of the affidavit that was summited to the insurance Co.  They claimed that the property was theirs as well even though I have receipts that prove I owned the property long before the marriage. One item 16years before.  When the money was removed then why all why not half as you’re now stating makes very little logic to me. 

10. The facts speak for themselves ask your mind, what would I have to gain by doing that.  And you’re most likely correct that the other party would have a different story to prevent from being convicted of vandalism and being arrested and jailed.  Fact are the glass were not there prior but it was after.  The police present will swear to that fact.  I was being confined to my living room in a single chair and being guarded to prevent me from being in the same room as members of the removal party.  So they did not have the opportunity to see as well.

11. I don’t know what you’re talking about meds?? Are you implying that I am delusional?? That I cannot feel glass if I walked with socks or barefooted that I cannot see the glass as I remove it from my pet’s feet.

12. The agency does not want me there because of the questions I request to be answered.  Such as why all of my money removed, why did Ms. Ellie Blalock have direct control over my funds why did Mr. Viall’s agency have anything to do with those funds after the insurance Co received the claim?

13. You may be correct again but fair is fair I did not damage my property as I have clarified your accusations, in a direct and thoughtful way,  not belittling you or trying to make you feel like a liar or insane when dealing with people look at things from a fair prospective not a bias one.

I am informing you of the facts, do with them as you wish. Whatever you do it will not change them from being true and accurate. Have a good day.

 One would think that YOU as an adult would be able to use that NEW FANGLED device called a VACUME CLEANER!!!! OOOOoooohhh!! Look how shiney it is!! And it picks up glass out of carpet?? WONDERFUL!!!!!!!! How can I get one of those WONDERFUL devices???? *End Sarcasm* Really??? How crazy are YOU?? DO they have a pill to fix whats wrong with YOU?? I hope so. Odds are that there is broken glass in the path that this "party" you are referring to had to walk through. Since it IS on YOUR property, YOU HAVE TO CLEAN IT UP!!!!! YOU have created your own problem here. Its YOUR responsiblility to keep YOUR PLACE clean and free of hazards. YOU hired others to do a job for YOU. Since YOU cant keep YOUR property clean, YOU have to clean up the glass. You shame yourself madam!!! YOU are accusing people of WILLFULLY putting glass shards in YOUR carpet. You DO realize that THEY would have dropped MORE then JUST glass. No matter how hard you wish to try, GLASS CUTS FLESH!!!!!! A handful of "glass shards" would cause someones hands to BLEED!!!!! Meaning that unless you found BLOOD everyplace you found glass, odds are that THEY DID NOT plant these glass shards and they were just tracked into your home from somewhere else on your property. Firstly, did you SEE them spreading glass shards around your house like grass seed?? No probably not. Did you find ANY blood ANYWHERE where there was glass?? Nope, Im betting YOU did NOT. Since you would have RANTED about it. So YOU have made a false and baseless accusation against a company. YOU have done this because YOU want something for nothing. YOU want a new carpet so YOU are going to say whatever YOU can think of and BLAME anyone with pockets deep enough to satisfy YOUR craving to make someone else pay for YOUR issues. I don't buy your story. I find it to be a self serving account designed ONLY to make YOU look like a victim. REALITY shows us that with just a SMALL application of COMMON SENSE and LOGIC that YOUR claims are probably 100% incorrect. Odds are that they took back the money from YOU since the claim was denied AFTER new information came to light. meaning that THEY had to take BACK what they gave you and readjust the amount due to that new information. Since these types of issues can take time, when YOU went to court, THEN the money was available. Since YOU claim that this was a divorce then odds are that your ex's lawyer requested the funds be held until the hearing so YOU did not spend what is LEGALLY half your husbands. One wonders what the rest of this fanciful tale is. Im also 100% sure that if YOUR EX was contacted he would have a different story and it would probably be a story that shows YOU to be crazy as bats*. Take your meds!!! YOU NEED THEM!!!! If your own insurance agent doesn't want YOU on THIER property, how much of an a*s did you make of yourself?? YOU can only be self entitled for so long before the world just gets tired of YOU and washes their hands of YOU. Sorry crazy cat lady but I find your story to be a pack of lies from a VERY troubled mind. PLEASE SEEK PROFESSIONAL MENTAL HELP!!!!!