- Report: #1451927
Complaint Review: Republic Services - New Brunswick NJ
Reported By:
D -
BERKELEY HEIGHTS, NJ, United States
Submitted:
Updated:
-
Author Not Confirmed
Why?
Republic Services
5 Industrial Drive New Brunswick, 08901 NJ, United States
Phone:
(800) 273-7539
Web:
N/A
Categories:
Business Rating:
(0)
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Republic Services Midco Waste Systems Reliability and Unfair Consumer Practices New Brunswick NJ
As of July 16, 2018 on BBB.ORG
276 Reviews, 266 Negative Reviews, 5 positive 3 Neutral. I have just posted my negative review.
The main reason I canceled my service was due to reliability issues.
A secondary reason for canceling my service was outrageoulsy high prices.
Despite pricing, I maintained my service with this company because they WERE reliable and THEY DID respond to pricing complaints by (temporarily) reducing charges.
When you cancel your services, you are "introduced" to customer policy which includes:
1) You must cancel at month end. I was not offered pro-rata service for one week into the new month.
2) You must wait 4-6 weeks to refund your credit balance
3) There is no "supervisior" to escalate your complaints (of the 3, the worst policy).
Pricing increases over the past 4 quarters (divide by 3 for the monthly rate)
$155, $182, $184, $185
These were my charges for picking up household waste, 2X per week, minus holidays. Your mileage will vary as they have re-priced my services in the past to be "more competitive" with other companies (still the highest price in my area) only to revert the pricing to higher rates later. Their environmental fee (junk charge) is $45.00 per quarter, on top of $69 disposal charges, $69 service charges (what the heck is that) and $1.68 state levied charge.
With the exception of the BBB summary I provided, this represents my experience. Buyer beware. Please make your own decision as to whether or not to do business with this company. I am now paying about $30 month for services (TOTAL).This is practically half the cost.
