- Report: #1153692
Complaint Review: Renovation Experts - Nationwide
-
Author Not Confirmed
Why?
Renovation Experts
Nationwide, USA
Phone:
904-371-6833
Web:
web.com
Categories:
Business Rating:
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Renovation Experts Renovation Experts, a Web.com service12808 Gran Bay Parkway, West | Jacksonville, FL 32258Office: (904) 371-6833 Company does NOT honor your right to drop their service after minimum time period. They keep your deposited funds and will not refund. Online Service Nationwide
This company offers to send service companies local leads from online advertising. They require a sign up fee and a monthly fee for the leads, in addition they set up a Deposit account in which they require you to place money and they charge for leads from that account. They take a fee each time they send you a lead.
After the required 3 month period we had not recieved ANY leads and requested a refund. They said our three months was not completed and refused to close the account at that point. They stated a date when the trial period was up and would refund on that date if we had not had any leads.
Magically we got a bogus lead a few days later! So again the refund was denied. But it was obvious that they did not advertise and recieve leads in our area so we wanted to END this contract. They did not cancel the account and told us that they would continue to send us leads until the deposit account was used up. WE said NO.
We didn't want to wait any longer with this program especially after they created a bogus lead to keep from giving us our money back. But they did not respond and did not have a manager call us as they said they would do.
After waiting a few more weeks, we sent and email to the original sales person that convinced us to give them a try and was so helpful getting the account set up and taking our money. She passed our email to someone else to handle, and we received a response several days later. They said they never agreed to give us a refund and they had taken more money out of the deposit account and would continue to do so until it was exhausted. They would not give us any refund, under any circumstance!! They claim they had a right to keep all our money even though we had told them repeatedly to cancel the account!!
As of today, they have still not closed the account and still waiting for some lead to generate in our local area so they can take the final funds out of the deposit account!!
If they were an honest company they would give refunds as stated in thier contract to contractors who sign up and are not getting any lead in the area they service!!
1 Updates & Rebuttals
Executive Support Team
Jacksonville,Florida,
Leads Contract
#2UPDATE Employee
Wed, June 18, 2014
Dear Katy, TX Electrical Contractor,
Thanks for your comments. We value all feedback and use this information to improve internal processes, service offerings and customer interactions. We would like to address your concern regarding the charge, so we ask that you send us your contact information and details of this post via the following link: http://support.web.com/
Sincerely,
The Executive Support Team
