Complaint Review: radio shack - phoenix Arizona

Radio Shack representatives, clerks, personell says its policy that you have submit your full name, phone number, and address in order to get a refund in the retail stores. Whereas, the return policy implemented by Radio Shack says otherwise.

This was never disclaim to me prior to purchase. However, the reason why i am writing this is because not only they practice as an unethical business, but do not even follow there own policies. Furthermore, they support fraud, in other words, they do nothing to help prevent it either way shape or form, as long as they get their money from you.

When i made my purchase, i used my credit card. There is no signs up, no did the clerk tell me about their return policy. Made the purchase, and the clerk asks for the last 4 numbers on my credit card. Did not take it out of my hands to look it, just read the front from my hand. Now, i never signed the back. On the back of the credit card, it states "NOT VALID UNLESS SIGNED". So not only the clerk didn't check that, but also failed on preventing fraud such as asking for my id.

Now, i don't own the business, but at the same time i am not an idiot on how you should conduct your business. Going along the unethical business practice, their "return policy" verbally told me, says different on the back of the receipt that says, "RETURN POLICY", whereas their argument to give them my personal information is on the front of the receipt that says, "NOTICE". So because they have it there under notice, they claim it falls under their return policy. I brought that point into play because of what i am going to write. If they ask for the personal information prior to purchase being made by the customer, the customer reserves the right to choose whether or not to give you that information. To put it in perspective, when you go online to make a purchase, anywhere, not just radio shack, where they ask you for your personal information because they need to "VERIFY" the credit is from the right person and also "VERIFY" where to ship the purchase. How is it that, there are different procedures aka policies for radioshack.com vs retail store of radio shack? I could of decided not to make a purchase knowing this information, let alone if you asked it prior to purchase. What does not make sense to me, is why ask for it afterwards, if you are trying to prevent something. Like i was trying to tell Sarah, a low level representative for radioshack that it contradicts itself. How can you prevent something when it happened?

I will attach pictures i took of the receipt and you can also look online at radioshack.com too. In the front, it says,

"NOTICE:

The original valid sales receipt is required for any return or refund, along with your name and address. All sales and returns are subject to the terms and conditions identified on the back and radioshack.com". The back of receipt and online speak a different story

When you actually read the "RETURN POLICY", it does not state i need to submit such info, it states i need to return within 30 days. Not only it does not say anything about having a receipt, but the only time i am suppose to submit that information is when i pay cash, and the store does not have enough funds to refund, the store collects the information for corporate to then send a check within 14 days. This is written on the last paragraph of that return policy. In addition, the sentence before the last paragraph starts states, "radioshack is not responsible for any personal or other information on a return item.”

Yet a notice on the front of the receipt, over rules a policy, in order to get my money back on a purchase I made just the day before. I did however, try to return at a different location by bell rd and the sr51. An old guy, “sales associate” obvious;y hates his life, because boy did he tell me what is up about the return policy. “You don't see it when you buy the stuff?”, he says. When I gave him my full name and cell number, I refused to give him my address. Told him there is no reason for that, but then he responds, “Well I don't have to give you a refund”. Puts the items in the back in the bag and hands it to me and starts talking to a customer that walked in. After a long day of working, this was around 7pm on 12/28/16. Then today, I went to the original store I went to and that same clerk is there. I mention how the guy at the other location wouldn't take my refund because I decline to him my address. I had a long day, and just want a refund. This clerk starts telling me about the return policy, and how its stated on the front of the receipt. When I argued about that, some guy just loitering speaks up defending the clerk that he is not in control of that. I told him nicely to shut up by over talking him to the clerk by restating on the fact you had no problem accepting my money with no information, but yet when I want a refund a purchase I didn't even use, I have to give you my personal information? That same guy loitering, speaks up about the clerk is just a clerk, and I interrupted him by making this VALID comment. He has the empowerment to stand there and take my money, but then tell me I cannot get a refund. I understand he has no power over that, but when you are just standing there giving me an ultimatum on giving you my personal information unjustly to get my money back, you should be able to help to get my money back, but instead you resolve on your lack of skills with common sense to follow through as a business should. In other words, give corporate a call, have corporate get in contact with me, or you talk to your boss, etc. NOTHING WAS DONE! The lack of integrity when it comes to actually doing a job, let alone standing behind a cash register scanning products and taking money to then collect a paycheck at the end of the week, by doing the bare minimum work.

I called corporate office today and talked with a female name Sara, that was not getting the point, because she is trying her best to explain to me about the return policy. When I ask her, does notice and policy mean the same thing? It it was your return policy, would it not be on the back where it says “RETURN POLICY”. Its funny when you know you are smarter than the other, but trying to nice at the same time when she is being rude, because she got me confused and the says; “I'm sorry that you are confused”. Not only I hate that when representatives on the telephone says that, but rather insult to injury on their part when it is her that made it all confusion. I knew exactly where I stood with my return. I mean, I went to FRYS electronics and purchase the similar products there same day and used them, but it didn't work out. Now with the items opened from the package, I went back to FRYS and got my money back, no problems! Why is that? Not my job to help you know that information, I am your customer, in this so called consumer driven market control by corporations.

I got reference number pertaining to this, heading up to corporate about this complaint. I will wait for their response, but I will however be looking into filing a lawsuit about this. If you a written statement about a return policy and then you decided to hang a sign saying indifferent on getting a refund, that is not legal. Yet you incompetent people seem to think its ok, why should you be in business? Easy to take my money, but hard to give it back. I wonder, if the expression, “cook the books” is relevant here, in the sense of showing those profits, and not the loss. How does a civil lawsuit in the amount of $10k sound to you? Well this is a report that I can refer to myself, in regards of this illegal matter of fraud, unethical business practice, illegal business practice of manipulating your policies to bend in your favor. Keep in mind you have it written on the back of the receipt for the return policy and states, "radioshack is not responsible for any personal or other information on a return item”. For saying you are not responsible for my personal information, you have some nerve asking for it! Which leads me to believe, you collect personal information and sell it!

On a side note, upon making a phone to the business retail store, they switched the phone lines, So when you call the store that has the phone number to call, such as on the receipt itself; you get the fax line. This it further prove my point of the bare mininum of labor involved on collecting payments, yet can be lazy while still collecting a paycheck while you hold my money ransom!