- Report: #210703
Complaint Review: Qwest Communication Corporation - Denver Colorado
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Qwest Communication Corporation
1801 California St. Denver, 80202 Colorado, U.S.A.
Phone:
800-899-7780
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Qwest Communication Corporation ripoff Denver Colorado
I received an itemized bill attached to my AT&T bill for 28 collect long distance calls from Phoenix, AZ to my home in Michigan. These charges totaled $687.13! The collect calls were bill through the billing service Zero Plus Dialing for Qwest Communication Corporation. I did not recognize the telephone number where the calls originated from. I called the number and heard a recording that this number did not accept incoming calls. I called the number on the bill for Zero Plus Dialing and representative advised that number was for a pay phone in a corrections facility but they did not retain the name of the facility and suggested I call Quest.
I played telephone tag with Ursala from Quest for a few days and then finally spoke with Ursala who informed me that the number belonged to a pay phone at Lower Buckeye Jail in Phoenix, AZ. I advised Ursala the my 17 year old niece had accepted the collect calls without my knowledge or permission from her 20 year old "ex-boyfriend" in jail and that this man had a statutory rape charge filed against him regarding my neice in addition to the home invasion charge he was incarcerated for. I asked for cancellation of the charges since a minor had accepted collect charges without my permission and this minor was victim of the criminal that was made the calls. Ursula advised the Quest considered any child age 10 or older mature enough to accept collect long distance charges and that Quest had no legal, moral or ethical repsonsibilty to monitor the pay phone in the corrections facility that they were profiting from.
When I asked Ursala if a pedophile could contact any minor using this pay phone, Ursala again repeated that Qwest had no legal, ethical or moral responsiblity to monitor the pay phone that they profited from in a corrections facility. Ursala was unsympathetic and sounded like she thought I was wasting her time. I strongly believe that Qwest is an immoral and unethical company to gouge innocent consumers and families of the vulnerable prison population who are undoubtedly the poorest segment on our national population. Qwest's business practices are nauseatingly unethical and immoral and consumers should not support this sleazy company by giving them their business.
Mary
ROCKFORD, Michigan
U.S.A.
I played telephone tag with Ursala from Quest for a few days and then finally spoke with Ursala who informed me that the number belonged to a pay phone at Lower Buckeye Jail in Phoenix, AZ. I advised Ursala the my 17 year old niece had accepted the collect calls without my knowledge or permission from her 20 year old "ex-boyfriend" in jail and that this man had a statutory rape charge filed against him regarding my neice in addition to the home invasion charge he was incarcerated for. I asked for cancellation of the charges since a minor had accepted collect charges without my permission and this minor was victim of the criminal that was made the calls. Ursula advised the Quest considered any child age 10 or older mature enough to accept collect long distance charges and that Quest had no legal, moral or ethical repsonsibilty to monitor the pay phone in the corrections facility that they were profiting from.
When I asked Ursala if a pedophile could contact any minor using this pay phone, Ursala again repeated that Qwest had no legal, ethical or moral responsiblity to monitor the pay phone that they profited from in a corrections facility. Ursala was unsympathetic and sounded like she thought I was wasting her time. I strongly believe that Qwest is an immoral and unethical company to gouge innocent consumers and families of the vulnerable prison population who are undoubtedly the poorest segment on our national population. Qwest's business practices are nauseatingly unethical and immoral and consumers should not support this sleazy company by giving them their business.
Mary
ROCKFORD, Michigan
U.S.A.
4 Updates & Rebuttals
Pyro
Chubbuck,Idaho,
U.S.A.
Its a horrible thing.
#2UPDATE Employee
Tue, August 07, 2007
Sadly i have to agree with the two others. While the rates you were charged are high, there isn't a way for the phone company to monitor who uses your phone. Its the end users responsibility. Just like if your daughter had taken your car and gotten into a car wreck with it. Is it the Car manufacturers fault they didn't put a device in the car to make sure said child had a drivers license and permission to drive the car? I hate it when i get in situations like this at work, explaining to someone why they have 100.00 in pay per view charges on their bill when the only one home was. oh no my 12 year old son wouldn't order that hes a good boy. Same with the correctional calls, the only thing you can do is learn from this, and in this case call Qwest and ask for a Collect call block, and while your at it i would also suggest blocking 900 numbers and pay per use features. Those are provided at no cost. As a Parent we have to be responsible for our children.
Donald
WDM,Iowa,
U.S.A.
I have to agree
#3Consumer Comment
Sat, June 02, 2007
I have to agree with Linda. As tragic and upsetting as the whole situation may be between your daughter and the inmate, it is not the phone company's fault. All they did was place the call and someone at the line accepted. Expecting them to credit it back is like having your daughter drive off from a gas station without paying, getting caught, and asking the gas station not to may you pay for what your daughter took but she gets to keep the gas. Heck, even in that situation you could give the gas back, but the phone company can't be given the calls back. Its like asking the water company for a credit because your 3 year old turned on your faucet outside and it ran for 2 days before you noticed it.
Cory
San Antonio,Texas,
U.S.A.
It Figures
#4Consumer Comment
Thu, September 21, 2006
Your 17 year old niece accepts phone calls from her "ex-boyfriend" in prison for stat-rape and home invasion and you end up with $687 in phone bills. My 15 year old granddaughter runs up a $400 phone bill at her mother's house. Last year she comes to live with us for 7 months. I call sbc and have them put a block, for $5 a month, no long distance phone bills in any way, shape or form. Last month she runs away with her 23 year old boyfriend. Her mother is to afraid to call grandpa and tell him. He'll go a huntin' for said boyfriend. She's back after 5 days, what are you gonna' do?
Linda
Ridgway,Colorado,
U.S.A.
Understanding long distance billing
#5UPDATE EX-employee responds
Thu, September 21, 2006
I'm sorry to hear about your billing problem, however as a former Qwest employee I must make a comment. While working the phones at Qwest, we would run into this issue frequently. It is not the phone company's responsibility to police your phone service. There are several solutions to the issue you ran into. One is to put a collect call block on your phone. The representative you spoke to should have recommended this to you. Qwest has no way to prevent an inmate at a prison facility from calling your number. Even with a block, calls can sometime get through. A conversation with your household members about NOT accepting calls though, is the best solution to your problem. Also, be aware that using "dial-around" numbers immediately takes you out of your normal long distance carrier's control; another common cause of high long distance call rates. Also, be aware that Qwest only bills for Zero Plus dialing. They are not the actual carrier of your call. You should Zero-Plus for resolution or possible refund. Call a representative at Qwest for their phone number.
