- Report: #1446015
Complaint Review: Quest Moving LLC - Ft Lauderdale Florida
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Quest Moving LLC
6750 North Andrews Ave Ft Lauderdale, 33309 Florida, United States
Phone:
954-882-5799
Web:
www.questmoving.com
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Quest Moving LLC They pack up my household goods on 11 May no date/time has been scheduled for delivery Ft Lauderdale Florida
*Author of original report: Resolved Issues
*Author of original report: Missing Items
*General Comment: Also been a victim
*Consumer Comment: Any help!
*Author of original report: Nothing.
*Author of original report: Social Media
*Author of original report: Rebuttal
*Consumer Comment: Have you received your stuff, if so when?
*Author of original report: POC Quest Moving LLC
Today is 05 June 2018 5:16 p.m. Emailed in this morning and no response at this time.
June 3, 2018
Quest Moving LLC
6750 North Andrews Ave
Ft Lauderdale, FL 33309
I was given a 1 time shot at my inventory to get the quote. I tried to update the inventory, as packing progressed but was unable to contact Jen or anyone from Quest for an update. The agreed upon pick up dates were 11-12 May. As of 10 May I still had no time confirmed or exact date. I called and spoke with their manager, Mr. White(?). He gave me a time area of 2-5 p.m. on the 11 May. At 4 p.m. on 11 May I received a call from the movers, they were not going to be arriving until 8 p.m. I had suggested that we load in the morning, there are other residents in my building, but was told by Mr White that there would be a rescheduling fee. So the moving team should up promptly at 930 p.m. yep another 1.5 hours after they said they would be there. They were done loading at 130 a.m. I had all my boxes taped and ready to go, They still used their tape and shrink wrap and charged me for it. I was also charged for 75.00 for every 7 steps of stairs. Unless they are inside. My move was 954 miles. It is their time line of 501 to 1000 miles delivery 7-10 days, business days. As of today, Sunday 03 June 11:06 a.m. I have yet to get a time or date of arrival for my household goods. I have been in contact with Jen and Shakirrah from customer service and the answers I get back at vague at best. From what I have been told they lost contact with their moving crew(s). Emails follow:
Tue, May 15, 6:50 AM
Jen, When can I expect to see my household goods? I see that the check payment cleared my bank. v/r Rory A Deal
Jen Certified Moving Consultant
Tue, May 15, 12:42 PM
Hi Rory, I am finding out a time frame for when you can expect your delivery. I will email you back shortly.
Thu, May 17, 12:17 PM
Jen, Please email me 24 hours before delivery, also could you pass this on to Shakira as well. Some of places I go do not have cell coverage. Thank you. v/r Rory
Jen Certified Moving Consultant
Thu, May 17, 12:41 PM
Hey Shakarra! I am forwarding you Rory Deal's email. It is really important that he receive an email 24 hours before delivery. Please cc me on that email for th
Rory Deal
Thu, May 24, 12:35 PM (10 days ago)
Good afternoon, Has there been a date and time scheduled for my household goods?
Shakarra
Thu, May 24, 1:14 PM (10 days ago)
Hi Rory, I'll check into that for you now. However, delivery time usually starts at your first available delivery date and can be anywhere from 1-10 business da
Rory Deal
Thu, May 24, 1:39 PM (10 days ago)
Shakarra, Tomorrow Mark's 10 business days
Rory Deal
Fri, May 25, 11:30 AM (9 days ago)
Good morning, So it would appear that I am not receiving my household goods is that correct? Any chance of over the weekend? v/r Rory A Deal
Nothing yet. I have asked for a price reduction on my final bill, Shakarra is looking into it. Due to my out of pocket expenses have gone up since I have no household goods at this time.
I have also started "cc'ing" my attorney, and logistics folks on this matter. MTF
9 Updates & Rebuttals
Rory
Davenport,Iowa,
United States
POC Quest Moving LLC
#2Author of original report
Mon, September 24, 2018
Gary White
Quest Moving
833-QUEST-00 or
833-783-7800
Text- 772-932-8388
www.questmoving.com
US DOT:3078097 MC:65065
Jen Stanley
833-783-7800
Certified Moving Consultant
Quest Moving LLC
833-783-7800 Ext. 106
[email protected]
http://www.questmoving.com
AmandaR
Tempe,District of Columbia,
United States
Have you received your stuff, if so when?
#3Consumer Comment
Thu, September 20, 2018
Hi, I am experiencing the same thing except they outsourced my move to another company.
Have you gotten your belongings? I filed a report with the BBB and will with the police shortly.
Any recommendations on getting in contact with them. Shakara no longer works there.
Rory
Davenport,Iowa,
United States
Rebuttal
#4Author of original report
Sun, August 12, 2018
I just added to a rebuttal and gave some suggestions. If you need additional assistance, just ask.
Rory
Davenport,Iowa,
United States
Social Media
#5Author of original report
Sun, August 12, 2018
Here is what I did. Every time I emailed them I added another person, usually someone that deal with moving companies or that may have some pull. Fortunately, I have an attorney in the family and that I weork with logistics in the Army.
I copied their emails. business phones, any phone, company address and all discussion with this company. I put the whole thing on Face Book and asked my friends if there, are bored, please feel free to call for a quote from this company and then askk where is Order#........ belonging to Rory Deal? I actually had a lot of people calling them. The trick is to call their line for quotes, they will always answer that line. Someone will. If you have any more questions, feel free to contact me [email protected].
Rory
Davenport,Iowa,
United States
Nothing.
#6Author of original report
Sun, August 12, 2018
At this time I have filed with MovingClaims.net. It took 30-60 days to hear that I need to submit a request that all of my documentation was submmitted. I sent in the requested form and beloew is the response I received.
Support - MovingClaims.net Mon, Aug 6, 3:04 PM (5 days ago) to me Dear Valued Customer, Please accept this ACKNOWLEDGMENT EMAIL that MovingClaims.net is in receipt of your information. We are examining all documents related to your account and a written response will be send to you within 30 - 60 Days from the date of this email. KINDLY ACCEPT OUR APOLOGIES FOR ANY INCONVENIENCE AND WE WISH YOU THE BEST IN YOUR NEW LOCATION! Always at Your Service! Support - MovingClaims.net Email: [email protected] HOW CAN I CHECK THE PROGRESS / STATUS OF MY CLAIM? If you wish to check the status of your case, PLEASE email us at: [email protected]. All claim correspondence will be made VIA EMAIL/MAIL.
documentation and a response email stating it would take another 4-6 weeks for any type of settlement, if one was deemed necessary.
Elena
Georgia,United States
Any help!
#7Consumer Comment
Fri, August 10, 2018
I am in the middle of dealing with this exhausting experience with question moving. Of all of the horrific reports I have found on them, you seem to be the only one to have eventually received your things, albeit sifted through. It's been 30 days since we have last seen our things and all of our attempts to contact them are met with the same no information responses that you posted. How did you finally get in contact with the transportation manager/ manage to get ahold of your things! Anything would help, we have already filed with the BBB and the FMCSA as well as called the police!
Elena
Georgia,United States
Also been a victim
#8General Comment
Fri, August 10, 2018
I have also found myself in a exhausting and similar situation with Quest Moving. Now 39 from out thing being picked up from Southern California, we are in our new home in Georgie with none of our belongings. Any attempt to get information about the location of our things is met with the same interactions you posted in your own report. You said that after discussion with the transportation manager you where able to receive your things, damaged as they were. How did you get in contact with the transportation manager?? Anything would be helpful! Thank you
Rory
Davenport,Iowa,
United States
Missing Items
#9Author of original report
Fri, July 13, 2018
So as it turns out, after finally be able to unpack my household goods, I came up short. I am missing well over 1000.00 worth of goods, I have filed aPolice Report and Lost Claims, but at this point, nothing. More to follow.
Rory
Davenport,Iowa,
United States
Resolved Issues
#10Author of original report
Sat, June 16, 2018
Working with the transportation manager, we were able to work through our issues and my household goods were delivered. Other issues that were discussed and resolved with this company. Working through one more, but I dont see any problem at this time. Thank you
