- Report: #1303946
Complaint Review: Public Storage - Santa Clara
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Public Storage
1018 Duane Ave Santa Clara, 95050 USA
Phone:
408) 849-4488
Web:
www.publicstorage.com
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Public Storage + Extra Space Storage in Santa Clara, CA Santa Clara Storages - do Criminal Human Rights Violation - Restroom never open Santa Clara CALIFORNIA
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Hi, I'm Rich from Santa Clara. Been using Storage System for my belonging.
What surprise me is that in some of them Restroom is never open for people who pay every month and are in title to use Restroom occasionally; I consider it a Human Rights Violation and a criminal SCAM behavior. Torturing 50 to 100 people a day or 1000 legally being there customers a year is big social problem. I know there are many sick & handicapped people, disable & veterans, oldest and woman too, Ladies has always more urgent need.
What shall they do; pee to the bottle or run to the car and visit gas station or fast food or near by Costco or something – while their stuff is on corridor …
Manager come to the office at 9:00 – open it, he goes home at 18:00, close restroom for the day. Sundays & Holidays is never open a single minutes. Most people work, tells your boss, you have to leave job to go to the storage, Only have time to grab or re-order own things … after work … or on weekends; NO Restroom what so ever, while we have time to visit it.
We come between 06:00 and 22:00 and have no way to pee in urgent situations. After I did hate this in Extra Space Storage on 1700 De La Cruz Blvd I moved out to Public Storage on 1018 Duane Ave and is the same criminal minded customer service.
They never said this before you move in; you learn this hard way after you put your stuff in. This is SCAM and restroom shall be open all the time Gate is open for customers, not the office. I’m perfectly healthy man – no prostate or things like that, but while I’m a little cold I do need to pee every hour …
Using Storage is not easy task, small place and too many things. Sometimes to find something take few hours and is not way to run out for 3 minutes, while your stuff lay on corridor… looking around to pee do take 20 minutes or longer; and your stuff is out not safe. I try get help from Santa Clara City Major, but he ignore it. Maybe his name is Mr. Flint ? You pay every month .. or they kick you out; by check, cash or money order ... some do use credit card; Storage love it ... Move in, pay by plastic and never show up to get your own stuff for your life.
1 Updates & Rebuttals
Robert
Irvine,California,
USA
Entitlement to the max
#2Consumer Comment
Fri, May 06, 2016
I think this brings the Entitlement Attitude to a new level. Seriously, if having a restroom open at all hours is that important to you, you should have verified the hours they have them open before you signed the lease at the second rental location you went to after the first one wasn't to your liking.
But let me give you an "out" for this. Since you are claiming a CRIMINAL act please provide the SPECIFIC law that they are breaking by not having the restrooms open at all hours.
