- Report: #435274
Complaint Review: Public Storage - Memphis Tennessee
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Public Storage
4500 Winchester Road, Memphis, 38118 Tennessee, U.S.A.
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Public Storage - Lauren Brown - Chiquita Wardell - Raniesha Jones $1,000.00 damage to my car , extorting unjust fees/rents , using U.S. Mails to send fraudulent, threatening invoices Memphis Tennessee
I had contracted with Shurgard Storage to store a car and a seperate storage unit for personal, private property. Shurgard sold out to P.S., Inc in 2006. In May, 2006 my car window was smashed by a trespassing vandal and he/she stole a box of MAC Tools/wrenches. That cost me $172.00 plus payment to a friend of $50.00 to go to the unit, open the gate for Safelite the window replacing company.
Then Public Storage, Inc applied asphalt coating onto the car storage lot where my car was located. P.S., Inc hired a towing company to tow my car off the pavement onto the gras, absent my knowledge or consent. During the asphalting process asphalt drops were sprayed all over the side doors, wheels, tires, plus they damaged the front two tires, one of which went flat.
and P.S. put a 4" dent onto a quarter panel. I didn't know about the damages until 2008, November. In december, 2008 I traveled to Memphis, replaced one tire and took the car away to a safe place. I served the P.S., Inc home office and District Manager, Lauren Brown, an invoice for the damages. Public Storage, Inc responded by serving me with an outrageous $341 57 bill and a Notice To Enforce Owner's Lien with an extortive threat that if i didn't pay by April 4, they would sell the contents of the storage unit. The attitude of the Public Storage, Inc people is hostile, combative, "give me your money" and they are now attempting to commit piracy with the contents of my storage unit.
I would recommend to all people to NOT DO ANY BUSINESS WITH PUBLIC STORAGE, INC.
James
columbus, Ohio
U.S.A.
Then Public Storage, Inc applied asphalt coating onto the car storage lot where my car was located. P.S., Inc hired a towing company to tow my car off the pavement onto the gras, absent my knowledge or consent. During the asphalting process asphalt drops were sprayed all over the side doors, wheels, tires, plus they damaged the front two tires, one of which went flat.
and P.S. put a 4" dent onto a quarter panel. I didn't know about the damages until 2008, November. In december, 2008 I traveled to Memphis, replaced one tire and took the car away to a safe place. I served the P.S., Inc home office and District Manager, Lauren Brown, an invoice for the damages. Public Storage, Inc responded by serving me with an outrageous $341 57 bill and a Notice To Enforce Owner's Lien with an extortive threat that if i didn't pay by April 4, they would sell the contents of the storage unit. The attitude of the Public Storage, Inc people is hostile, combative, "give me your money" and they are now attempting to commit piracy with the contents of my storage unit.
I would recommend to all people to NOT DO ANY BUSINESS WITH PUBLIC STORAGE, INC.
James
columbus, Ohio
U.S.A.
1 Updates & Rebuttals
PS2007
USA,Florida,
U.S.A.
Damages
#2UPDATE Employee
Wed, March 25, 2009
I am a current employee of Public Storage and witnessed the merger with Shurguard, while I know it was a lengthy process, Public Storage is a great company. From what you have stated, I am sympathetic to the unfortunate events. However, if you still have a copy of your lease, please read the paragraph relating to Public Storage's policy on damages. Public Storage is not responsible for any damages that may occur (unless DIRECTLY caused by Public Storage) the damage caused by the vandals is indeed unfortunate, but that is why after all everyone has car insurance, to cover the unexpected, if the same had happened in a parking lot the business you were visiting is also not responsible. The second incident with the asphalt is also along the same lines, Public Storage makes attempts to contact you via phone and/or mail concerning the matter, most likely requesting you to make arrangements to move the vehicle, if they were unable to contact, they had to make other arrangements to complete the work, and while I understand there may have been damages, the best recourse is to again contact the insurance company or the company who performed the work. As far as your statment that PS put a dent in your car, I find it odd and unlikely. Public Storage and its employees have nothing to gain by causing damages to your property. It is possible another customer may have backed into your vehicle causing damages. In response to you serving Public Storage with an invoice of the damages, again that letter should possibly have been forwarded to your insurance company as PS is not responsible. If during these circumstances you did fail to pay your rent, Public Storage follows all state and federal laws on sending certified letters regarding payment and actions if it is not rectified. Public Storage is also not out to get anyone or to commit "piracy", if your items are sold at auction for non-payment Public Storage does not make any profit. If the items are sold for more than what is owed than Public Storage mails a check for the remainder to you, but in most circumstances the unit fails to produce enough to cover the rents owed.
