- Report: #1314679
Complaint Review: Public Storage - Colorado Springs Colorado
Reported By:
PATMEL -
Colorado Springs, Colorado, USA
Submitted:
Updated:
-
Author Confirmed
Why?
Public Storage
Sinton Rd Colorado Springs, 80907 Colorado, USA
Phone:
719-473-7173
Web:
www.publicstorage.com
Categories:
Business Rating:
(0)
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Public Storage Gene July 1, 2016 Greetings Management: I am a long-time customer of Public Storage (2010-present) Colorado Springs Colorado
July 1, 2016
Greetings Management:
I am a long-time customer of Public Storage (2010-present).
I have been repeatedly late on payments for the last 1.5 years. I am well aware of this fact and also of the financial penalties that have accompanied the late payments.
However, I went to the Public Storage location on Sinton Rd. In Colorado Springs, CO and was treated with the utmost disrespect also to include my friend who had accompanied me. Here is the account:
I entered the store location at approximately 3:15 p.m. with my friend. My purpose was to make a payment on my late account. “Gene”, a well-known representative for many years, greeted my friend and me about the details of my account. In a calm manner, I questioned Gene about the seemingly excessive late charges over many months. Gene then proceeded to send his coworker out of the office as if to anticipate an aggressive argument with me. Gene then proceeded to raise his voice at me in anger and in a somewhat violent manner in efforts to explain my account.
My complaint here is not about my charges; however, it is clearly indicative of battery charges, which I am considering pursuing very soon. The cameras show all the evidence, and I also had a friend with me (as a witness).
In addition, I was informed by Gene that he was unaware if the lien and auction charges are actually filed with the court; and that the company possibly had the rights to take such action without any court filing. I will be checking with the local courts tomorrow.
I have plans to pursue this charge immediately. Public storage employees are less than professional and also aggressive and rude. I am also gathering other customers for a potential class action lawsuit. The evidence of other dis satisfied customers is clearly stated in many places online.
Patrick A. Mellon
4 Updates & Rebuttals
coast
Florida,USA
Thanks for clarifying
#2Consumer Comment
Wed, July 13, 2016
You refuse to respond to my repeated request so anyone reading your complaint is fully aware there was no battery. Thanks for clarifying.
We previously dispelled your dream of a class action so you have nothing. Perhaps you should consider paying your bills on time.
coast
Florida,USA
Repeat Request
#3Consumer Comment
Mon, July 04, 2016
Tell us more about the “somewhat violent manner” you experienced.
REBUTTAL
#4Author of original report
Sun, July 03, 2016
Look up the definition of both words, then look at the other complaints online for the company. I never said I was struck...now did I?
coast
Florida,USA
Tell us more
#5Consumer Comment
Sat, July 02, 2016
Tell us more about the “somewhat violent manner” you experienced. Approximately how many times did Gene strike you?
A class action requires a large group of people that suffered injury or loss due to neglect or fraud. Nothing in your complaint supports that.
