- Report: #132384
Complaint Review: Public Storage - Carlsbad California
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Public Storage
6211 Corte Del Abeto Carlsbad, 92009 California, U.S.A.
Phone:
760-438-4358
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Public Storage ripoff billing, refund and pro rating practices non response to complaints Beligerant employees Carlsbad California
ON 2003, aug 20 I rent space with palomar airport self storage. it appears that the facility was then sold to public storage (PS) the later part of 2004.
my contract runs from the 20th of the month to the 19th of the next month. public storage never notifies me that they are the new owners and that they will be debiting my credit card account.
PS first bills my account on 12/27/04 for the dec20/jan19 billing. On Jan 2, 2005 PS again bills my account $38.32. Again on Feb 2, 2005 PS debits my account again, this time for the period feb 1, to feb 28. I DO NOT FIND OUT TILL MY end January credit card statement. On feb 2, 2005 I call PS to assertain why this charge. They explain that they are new owners and that bookeeping charges all clients on the first of the month, and hence, was prorating my account to the end of Jan 2005.
This was done without my consent, since my contract stated that I was to be billed and charged on my contract date. I then decided to remove my belongings from PS, and did so on my aniversary date of Feb 19th, 2005. I have the PS vacate receipt of 2/19/2005 #76332744.
When I asked for a refund of the amount that was prorated, $38.32 I was told that I was not owed it since I did not give them sufficent notice regarding their refund policies, and since I was NOW PAID TO THE END OF THE MONTH, I WAS DUE NO REFUND.
I was told that I would have to contact the regional manager, Scott Pryde 949-462-3060 x14, for him to approve it. Well, 3 attemps later, after making long distance phone calls at my expense, I have still not been able to contact, or recieved any response from Mr. Pryde. I was told that he would respond within 24 hours.
Also, MS. Bush, the office manager on the day I vacated, became billegerant, and told me to leave PS property or she would call the police. Never did I raise my voice or get out of my seat while speaking with her. This is not a good company and has poor business practices.
Murray
San Marcos, California
U.S.A.
my contract runs from the 20th of the month to the 19th of the next month. public storage never notifies me that they are the new owners and that they will be debiting my credit card account.
PS first bills my account on 12/27/04 for the dec20/jan19 billing. On Jan 2, 2005 PS again bills my account $38.32. Again on Feb 2, 2005 PS debits my account again, this time for the period feb 1, to feb 28. I DO NOT FIND OUT TILL MY end January credit card statement. On feb 2, 2005 I call PS to assertain why this charge. They explain that they are new owners and that bookeeping charges all clients on the first of the month, and hence, was prorating my account to the end of Jan 2005.
This was done without my consent, since my contract stated that I was to be billed and charged on my contract date. I then decided to remove my belongings from PS, and did so on my aniversary date of Feb 19th, 2005. I have the PS vacate receipt of 2/19/2005 #76332744.
When I asked for a refund of the amount that was prorated, $38.32 I was told that I was not owed it since I did not give them sufficent notice regarding their refund policies, and since I was NOW PAID TO THE END OF THE MONTH, I WAS DUE NO REFUND.
I was told that I would have to contact the regional manager, Scott Pryde 949-462-3060 x14, for him to approve it. Well, 3 attemps later, after making long distance phone calls at my expense, I have still not been able to contact, or recieved any response from Mr. Pryde. I was told that he would respond within 24 hours.
Also, MS. Bush, the office manager on the day I vacated, became billegerant, and told me to leave PS property or she would call the police. Never did I raise my voice or get out of my seat while speaking with her. This is not a good company and has poor business practices.
Murray
San Marcos, California
U.S.A.
2 Updates & Rebuttals
Paul
Anaheim,California,
U.S.A.
Agreed. You don't take over existing tenants like that. You inform them of changes.
#2Consumer Suggestion
Sat, February 26, 2005
You're 100% right. It was their responsibility to inform all tenants about the change of ownership. Then, to explain any new policies or billing systems that were to be put into effect. Public Storage did neither. In addition, no company should simple take it upon themselves to remove money from tenant's accounts like that. People run their accounts expecting monthly bills to remain the same. When one company suddenly takes out more, it can cause the account to run out of money, and cause fees to be charged. That's why you don't do anything like this. It's just wrong. You were also 100% right to vacate. The company acted badly. In addition, the onsite manager acted even worse. You had a valid reason for being there, and for complaining about the takeover. Bad manager. Simple as that. Put these people in their place. Show them they need to be accountable for their actions. You gave them the opportunity to contact you and resolve this amicably. They failed at that too. Lawsuit. File now. Small claims. Watch as they call you repeatedly then. Give them the opportunity, if the regional manager acts reasonable. My storage money, plus my lawsuit money back. Or else, I'll see you in court. Copy/fax this page as well. To corporate headquarters. That makes the most of this site. Good luck!
Larry
Tucson,Arizona,
U.S.A.
Public Storage sucks
#3Consumer Comment
Fri, February 25, 2005
I once rented space from Public Storage in Phoenix. The contract that they themselves wrote said payment was due on the first of the month and was not delinquent until the 11th. One month the 10th fell on a Sunday. Their office was closed that day so I put my check through the mail slot where it joined several others. A few days later I receive a late notice because they did not process the check until they opened on the 11th and therefore it was late even though payment had been in their possession on the 10th. It was their decision, not mine, to close on the 10th. Their contract said nothing about Sunday payments. I complained to their district office and got nowhere so I let the matter drop and moved out. In your case, Public Storage was bound by the terms of the lease you signed with the previous managers. If they wanted to alter the contract they could have asked you to sign a new lease. If you refused to agree to new terms then they could have given you notice and evicted you, but that's a different matter. Public Storage unilaterally changed material provisions of your contract without notice or consent. Don't expect to get any satisfaction from their management. If you want satisfaction hire a lawyer and take them to court. They will not only have to refund your money but pay for all your court and attorney fees. BTW, in Arizona there is a provision in the self storage laws that allows the judge to impose up to $500 in additional punitive damages against the storage company. You might want to see if California has a similar statute.
