Complaint Review: Public Storage - Bedford Texas

My parents own a storage facility in which I am the Office manager. I know how hard it can be to get some people to pay their bills on time or even at all. Everyone has some sort of excuse or sobb story as to why they haven't paid. Our policy is as follows: 7 days late you get a $10 late fee and access through our gate is denied until the bill is paid in full. 30 days late we put our own lock in the 2nd hole on the unit and begin making phone calls in effort to collect what is owed. 60 days late we mail a lien notice, giving the tenant 15 days to pay the bill in full. If not resolved by the end of that time, we have no choice but to sell the stuff. At this point, the bank actually owns our business until we pay off the loan used to start it. People need to understand that if they don't pay their bills, we can't either and we are not going to do anything that is going to hurt our business.

WE AT PUBLIC STORAGE TRY HARD TO MAKE YOUR MOVING AND STORAGE NEEDS AS EASY AND AS STRESS FREE AS POSSIBLE. WE ARE ONE THE MOST STRESSFULL BUSINESSES IN THE WORLD "MOVING & PEOPLE". PEOPLE SPENTS MORE MONEY THE YEAR THEY MOVE THAN ANY OTHER. WE KNOW THAT AND WE SOMETHING RUN SPL. TO SAVE YOU SOME MONEY AT THE BEGINNING OF YOUR MOVING TRANSITIONS AND OFFER YOU A WHOLE MONTH OF STORAGE FOR A DOLLAR (WOW) AND ALL WE ASK IS THAT YOU TO KEPT YOUR END OF THE AGREEMENT BY SIMPLE PAY YOUR RENT ON OR BEFORE THE DO DATE. AND REMOVE THE THINGS FROM THE LOCKER WHEN YOU ARE DONE. "SOULD BE EASY" NO WE A PUBLIC STORAGE HAVE TO CALL SENT LETTER AND BEG PEOPLE TO KEPT THERE END OF THE WRITTEN AGREEMENT. AND PLEASE KEPT IN MIND SOME PEOPLE DON'T TO GIVE YOU ANY GOOD PERSONEL INFORMATION ON THEM SELF. FOLKS WOULD LEAVE THERE THING IN A STORAGE LOCK FOR MONTHS, IE {NO PAYMENT, NO WAY TO CONTRACT, AND DOES NOT CALL US} HMM! WHAT WOULD YOU DO? EACH "EACH STATE LAW IS CLEAR" PAY YOUR DEBT OR THE OWN MAY SELL YOU LEIN GOOD TO SATIFY YOUR DEBT TO THEM. THAT THE YOUR STATE LAW IN MOST CASES WE DON'T HAVE THE MAN POWER TO KEPT UP WITH THE STATE LAW AND NEED MORE TIME TO SELL AND OR REMOVE THE CONTENTS OF A ABANDON TENANT LOCKER - SUMMARY: PERSON A. PAID $1 MONTH RENT ON A $150.00/MO LOCKER - LOSE OF $149.00 NEXT MONTH RENT DUE - NO PAYMENT,LATE FEE APPLY 38 DAY LATE - LEIN FEE APPLY 7&14 DAY LATER - NEWPAPER AD TO FIND TENANT UP TO $100.00 LOSE 7 MORES DAYS - SOLD AT AUCTION PLUS DUMPING/TRASH PICK-UP LOSE TOTAL APP0X - - $-500 TO -800 JUST BECAUSE WE OFFER YOU A $1 FIRST MONTH STORAGE WITH A MONTH TO MONTH AGREEMENT. IN MORE CASE THE TENANT HAS REMOVE THINGS OF VALUE AND LEAVE TRASH TO TRY TO SELL WE MAY RECOVER ABOUT $50.00 IF WE ARE LUCKY MY ADVANCE IS IF YOU CAN'T AFFORDED A LINCOLN THEN DON'T BUY ONE AND IT WILL NOT GET REPO IN OTHER WORDS IF YOU CAN'T AFFORDED STORAGE THAN MOVE YOUR THINGS TO YOUR MOMMY BASEMENT AND STOP WASTING THE STORAGE PEOPLE TIME. ALSO NOTE: YOUR DRIVING THE PRICE OF STORAGE UP FOR EVERYONE ELSE. BELIEVE ME NO NO NO ONE WANT TO SELL OR REMOVE YOUR THINGS. SORRY AS A HOURLY EMPLOYEES THAT JUST TOO MUCH WORK. I RATHER WISH YOU MOVED OUT BEFORE YOU GET THAT FAR (ABOUT 45-90DAY) IN DEBT. SO REMEMBER NOTHING FROM NOTHNG EQUALS NOTHING

I know the company has very strict rules about the sale of tenants who are behind in their rent, but their midlevel managers don't always follow the company rules . There is probably a lawsuit in the works now because someones' storage was sold by a district manager by mistake. This was not only a violation of company policy but also a violation of Florida State Eviction Law. Best of all, this district manager is still with Public Storage. It appears that the dist. mgr's boss, the Regional Manager, is allowing this to go on. Don't blame the company for what certain employees do and/or are allow to do buy misuse of authority. If upper level managers choose to ignore this problem within the company, than say Public Storage is a " rip-off "

They filed the following rebuttal to the above Rip-Off Report: Their email: [email protected] Their name: anonymous Their relationship to the company: Consumer Suggestion Rebuttal: I once worked for Public Storage and I would like to add to the original comments that not only does unethical things like this occassionally go on to the consumer it can also happen to the employee by "the company".

They filed the following rebuttal to the above Rip-Off Report:

Their email: [email protected]
Their name: David

Their relationship to the company: Devotee

Rebuttal:
You shouldn't write some of these things if they are not true. Public Storage, Inc. goes by the book. If you are 38 days late on your rent, your lock should be cut and auction procedures should begin.

You be te Judge. Would you have an ounce of pity on a tenant that was 38 days late, and than had the guts to write about it?

They filed the following rebuttal to the above Rip-Off Report:

Their email: [email protected]
Their name: Deanna

Their relationship to the company: Advocate

Rebuttal:
These people fail to realize that they signed a rental agreement that was throughly explained to them first. Renting a storage space is the same as renting an apartment or house. When the rent is due, that's when it's due. With an apartment, if you don't pay after 5 days you first get a late fee, then the landlord follows eviction procedures to eviction you. At Public
Storage, you have 10 days from the due date to pay, then a late fee is assessed. After that you still have 28 days to pay rent plus late fee. This is more than fair! Public Storage only starts auction proceedings AFTER you are 38 days past due. What do you expect? Should they store your things for free forever?? Now that's not a good business practice.