Complaint Review: PUBLIC STORAGE - Aliso Viejo Calif

I moved into my unit in May 2017 a 10x10 unit# 396, $113.00 per month, month to month and was informed I needed to give at least 2 days notice if I was going to move out. The gate access and property would close at 9 pm sharp nightly and I never got locked in or out as I obey the rules. Anyway I needed a bigger unit and found one nicer and cheaper in Irvine, Ca so I gave my 2 day notice and then didn't move out as I figured I may as well wait until after Christmas as most of the items are our Decorations. So I called the office and informed them of my plan change and they were totally fine with it and reminded me to give a 2 day notice before I do move out," I know I will" I replied. So now I put in 2 (two) 2 day notices to move out, not one mention of the time I had to vacate the unit by time wise ...not even a hint of a specific time to be out of mu unit and close out account, I just figured the time would be by 9 pm when the property closes but If I were to get behind and take a bit longer to load the truck or something, I naturally assumed 12 midnight of the last day of a month was in every way, shape and form common knowledge the absolute end of a month and 12:01 am is the beginning of a new month, a deadline , no gray area, as to not roll over into the next month I knew I would have to pay full rent for the new month and that would be a real stupid thing to do and was no way going to be that tenant!!!

So now its almost January and I thought I would make it out on January 1st per my 2nd notice....nope, one more month and that was it!! So once again I called and spoke to the manager and she was fine with that and assured me it was no problem, just let her know at least 2 days before I move out. Ok I know already, we both laughed because I was now 3 months past my intended moving date.Feb 1 for sure....nope something came up...again, so I called and extended my stay one more month. Now this is 4 times I am giving notice and then canceling move out. March 1 2018 has got to be the final date as I was paying for the other unit at the Irvine Property as well, My husband was too busy at work to help me is why I had to keep extending my stay. So its February and I knew I could move out for sure completely by Feb 28th as The entire month I was taking small loads to the Irvine Property and purging my belongings, and had the Aliso unit nicely organized and ready to load up with out any super of sorting or packing..just pack and go. I was proud of myself being so nicely organized and ready to go.

So about 4 pm on Feb.28th 2018 I went to the PS Office and got the info on what to do with the lock, and tell them i was for sure leaving the property today tonight and I wanted to close my account and whatever the protocol was as I had to rent an hourly van from Home Depot to move my things....alone . This meant I had to be out of that unit, unpacked and into new unit , and return the rental van by no later than 8:50 pm At Home Depot otherwise I would have to pay 20.00 x 8 hours at least if I was a slacker. So I tied up all the paperwork and they took me out of the system and said I was to keep my key and have unit clean and empty. I was out of the unit and my last gate code log was 8 pm on Feb 28th 2018 with my account closed earlier in the day of the 28th of Feb 2018, I was kicking butt right on schedule and proud of myself, I was now exiting the property for the last time at 8 pm on Feb 28th and my account was closed earlier that day so I was good to go.

So I get this letter stating I owed them 113.00 for the Month of March 2018. I didn't understand why I received this, I called the Allied phone contact and explained my situation and they lady understood and agreed I was not in violation of the rules. She noted it and I hadn't heard from them again until a second notice came and I went to the office at the property and the gal gave me the contact info for district manager so I called and left a detailed message with my info and phone number because I have great credit and no way was this going to screw me up. No reply ...I got another notice so I was pissed now and went to the office at property and there were two new people there and I explained what the deal was and the lady told me the move out date was March 1 2018 on the account info in computer there...no no no I was off the property by 8 pm Feb 28th.and closed account at like 4 that same day as not to use rental time of truck diking around with that stuff. She said well, its considered the Next month after our office closes at 6 pm. WHAT ?! I was never told that, and I have made many move out 2 day notices ...like 4 or 5 with no mention from any employee or the manager at all ....even that same day when I came in to close out my account... maybe the manager or the other employees should have said ..., "Oh and to avoid being charged for an additional month be sure to be moved out by the time our office closes at 6 pm....don't you think that is a major big time key factor in protocol of moving out??? Yes I Bet all of you agree I should have been informed or reminded because of its presence in my Public Storage contract.....they didn't feel it was necessary???? it was in contract... which i never read until then like 10 times looking for that clause...I could not find one letter or word or one mention of the clock time to be moved out is the time the property office closes at 6 pm .

I went to the office after i looked for it in contract and when you can find it and show me where it states that in the contract ...any contract plus mine....signed by me....it states that I needed to be out by 6pm instead of 9 pm and i beat that by an hour out by 8pm I will not pay for another month ..never..its a ripoff scam and I will not roll over , not for a penny....Its the principal now..and if messes with my credit, someone will be brought to justice and beg for my leniency, they have no idea who I am and what I do, put it this way Erin Brockovich in the movie looks like a novice compared to me... I have taken down huge corporations by myself as they were trying to rip me off and do me wrong. Bring it on Public Storage, Let's dance!!! If I were them, I would take the high road because I am coiled and ready to strike.