We wanted to do a refinancing on our condo with the HARP program.( I was aware that we are underwater on the place) We were referred to Proficio Mortgage by the HARP HELP LINE. We signed the application in june 2013 with Clayton Morris the initial case worker. He give me a GFE with 3.75% on a 15 year mortgage. Clayton told me that we need to do a appraisal (just a formality for the HARP program ) . Since then we got transferred to Christopher Hardy for a final conditions phase.
I get an email from Christopher Hardy that the underrating approved my loan and we are close to the end. On Friday July 26th I get a call from Christopher that my rate is locked but is 4.5% and they are sending me the final documents on Monday 29th . Monday morning a new phone call from Joe Anelli
With the news that we have to do 20 year mortgage to meet the Government guidelines . I simply aske him to send me over the paper work for review. Tuesday I get a email from Joe with proposed 25 & 30 years terms with rates of 5.5% to meet “Government guidelines” and I will save a ton of money!!!
Now again I ask him for documents to review. One day later I received an email from Christopher Hardy
With GFE for 30 year mortgage with 5.75% and close to $10000 in fees. Stay away from these scam artists!!!!! I was closing on a 3.75% loan and now is 5.75% with $10000 in fees. They lied to me, so I filed a case with the BBB!!!
gamlasvegas
Las Vegas,#2Consumer Suggestion
Tue, August 27, 2013
I'm sorry you've experienced such deceptive practices. There is an agency within the US Government to also file a complaint.
You can go online and search for the Consumer Financial Protection Bureau, of the US Government. They responded to my complaint within 72 hours, and forwarded it to the mortgage company for a reply.
Good Luck!!!