- Report: #1289263
Complaint Review: Printerpix - Lake Mary Florida
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Printerpix
Suite 121, 635 Century Point Lake Mary, 32746 Florida, USA
Web:
www.printerpix.com
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Printerpix Software and programs are unusable Lake Mary Florida
I ordered a picture book through groupon for Printer pix for a great price- $29.99 for four harcover 20 page books. Since there was an expiration on the groupon, I tried to get the books put together promptly to take advantage of the groupon.
However, every time I tried to load my pictures to the online program, the "project", or specific book I was trying to make, froze. Sometimes I would be able to actually arrange some pages, but then the project would claim to save, and be completely missing when I logged in again.
I speculated I might need faster internet. So after getting a very high speed internet capable of downloads/uploads on several devices at a time, I tried again. I was able to upload all my pictures to the project, but this time it refused to save any project at all. After I spent hours putting a book together, the save button would appear to save the project after I clicked on it, then the program refused to open the finished project.
There are serious issues with the software this company uses. Of course, after I have been trying to put these books together for months, the groupon expired. Customer service will not help you and assumes it's a problem with your computer or internet.
I have used Shutterfly (excellent), Picaboo, and Mypublisher with minimal problems for the same exact photobook. I will never buy anything from this company again.
