- Report: #1199650
Complaint Review: PrinterPix - Lake Mary Florida
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Author Confirmed
Why?
PrinterPix
107 Commerce St Lake Mary, 32746 Florida, USA
Phone:
407.324.4816
Web:
http://www.printerpix.com
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Business Rating:
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PrinterPix Printerpix.com Julie Terhaar Groupon Vouchers and Calendar Lake Mary Florida
It took me three days to make a tribute calendar on Printerpix.com in honor of my father who passed away on Nov. 25. Which I was to send to family for a year of remembrance. Tried to use the voucher (each one) to no avail.
They charged me $40.98 for the calendar that I mistakenly ordered and of which the voucher could not be applied. I immediately contacted and held for 10 min for customer service to cancel the order. Lisa was the rep. She was rude, had NO information about my order, kept having to go to the website to double check I have no idea what and said my order would be cancelled but the shipping would still be charged at $7.99 of which I was liable although nothing had been shipped??? Plus! The shipping on my receipt is $5.99. She argued with me but had no access to my order?? Ridiculous. Ultimately the calendar was NOT cancelled and I'm advised that it is on its way???
So the vouchers - of which I bought 4 are worthless. On top of that they said to cancel my vouchers I would have to pay $30 each.
This all began on December 2nd. I've been shuffled to different people, told I would be called - never was - then this Julie began to correnspond saying I would be refunded the money by a person she copied on the email. Again, a lie. I got an email that higher than usual volume of customer service requests would delay their response?? No mention of a refund and from different people than what Julie had assured me was the refund department.
