- Report: #1226285
Complaint Review: Printerpix - Internet
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Author Not Confirmed
Why?
Printerpix
Internet, USA
Phone:
888-322-6733
Web:
printerpix.com
Categories:
Business Rating:
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Tell us has your experience with this business or person been good?
printerpix.com Unhelpful, not workable! Internet
I have now used Living Social and/or Groupon twice with Printerpix. The first was for a 7x10 metal print. It was normally OUTRAGEOUSLY priced ($75 or something!). It came eventually, and the picture was fine, but the metal was so thin, I had to frame it (which is not ideal for an 8x11 frame), but at east it should last and was inexpensive with the coupon.
Next, I ordered a "magic mug" which I have made at other online companies fairly easily. After spending HOURS trying to find a photo to fit the space they allotted (one out of hundreds did, but the people had to be far to the right of an otherwise background photo to show!), and I didn't want that one. SO, I figured, I'll just use an upright (portrait) picture, and at least I'll see it when I face the front of the mug. Well, no, it was off-placed, looking VERY odd. When I wrote to complain, I got really bad answers 3 times from customer service.
By now, getting frustrated, I told them I would only be happy if I got half my money back, as the site provided NO way to alter a normal photo to fit. AND, half my money was only $4.50. Did they oblige? NO. They said I should have cropped and adjusted my photo on my own softeware to fit their size! I even told them I would complain online if they did not refund my $4.50. So here it is (you'll find no place on THEIR website to comment - only stellar testimonials from a few customers who probably didn't know any better). Signed - unsatisfied, and will never use again - plus will discourage my friends to use this site!
