- Report: #5933
Complaint Review: Prime Peripherals - Holbrook Massachusetts
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Prime Peripherals
283A Center Street Holbrook, 02343 Massachusetts, U.S.A.
Phone:
781-986-3960
Web:
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Prime Peripherals DVD-ROM rebate ripoff *Consumer suggestion to get your money back
I purchased a Prime Peripherals 10x DVD-ROM drive at CompUSA last December (2001) for $94.99+tax. This was advertised in their weekly catalog as having a $35 rebate.
I posted the rebate on 12/19/00, having complied with all the terms and conditions. It was supposed to be completed within 6-8 weeks. Still no sign of it 30 weeks later.
I called the TCA Rebate company (fulfillment company) and they told me I needed to contact Prime Peripherals directly.
If you've tried doing that, you know how many attempts it can take.
Eventually, I spoke with them in March. They said the rebates were being processed and I should get it in 10 days. Nothing came. I called again in May and was told I should get it in 4 weeks. Nothing came.
I called again in June and was told "the CompUSA rebates hadn't been processed yet". They did not even check my individual status, they just asked where I purchased the product and then gave me this answer. I told them how pissed off I was and that I expected to see it within 4 weeks. They said "more like 8".
Still nothing has arrived and we're nudging August 2001.
I've filed complaints with the BBB and OAG about these people because it seems I'm not the first this has happened to. I hope that someone is able to count up how many people are being affected by this and maybe get some group action happening.
I posted the rebate on 12/19/00, having complied with all the terms and conditions. It was supposed to be completed within 6-8 weeks. Still no sign of it 30 weeks later.
I called the TCA Rebate company (fulfillment company) and they told me I needed to contact Prime Peripherals directly.
If you've tried doing that, you know how many attempts it can take.
Eventually, I spoke with them in March. They said the rebates were being processed and I should get it in 10 days. Nothing came. I called again in May and was told I should get it in 4 weeks. Nothing came.
I called again in June and was told "the CompUSA rebates hadn't been processed yet". They did not even check my individual status, they just asked where I purchased the product and then gave me this answer. I told them how pissed off I was and that I expected to see it within 4 weeks. They said "more like 8".
Still nothing has arrived and we're nudging August 2001.
I've filed complaints with the BBB and OAG about these people because it seems I'm not the first this has happened to. I hope that someone is able to count up how many people are being affected by this and maybe get some group action happening.
1 Updates & Rebuttals
I finally received rebates for Prime Peripherals products
#20
Sat, August 04, 2001
OKie CORP d/b/a "PRIME PERIPHERALS" GOING BANKRUPT.
Last week, I finally received rebates for Prime Peripherals products purchased in February and March at Office Max and Staples after complaining in writing to the presidents of both retailers and the Federal Trade Commission.
Others may not have received theirs, so now is the time to act. Another person received the following message from the rebate fulfillment company yesterday:
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