- Report: #68857
Complaint Review: Priceline - Priceline.com Internet
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Priceline
Priceline.com Priceline.com, Internet, U.S.A.
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Priceline.com ripoff, sends me to another city, and charge me twice for ticket This company is a big scam and their customer service should be called customer arrassment! Internet
*Consumer Suggestion: You Get What You Pay For
*Consumer Suggestion: She has every right to be upset
*Consumer Suggestion: Priceline isnt an Airline
*Consumer Comment: Priceline isn't an airliine
*Consumer Comment: Priceline isn't an airliine
*Consumer Comment: Priceline isn't an airliine
*Consumer Comment: Priceline isn't an airliine
I had a hellish day last Friday. I was looking for a ticket for a conference to State College in PA. I looked at several internet companies offers and compared prices. A priceline.com ad popup and I check them out. I read their instructions and selected the city, time and made an offer that I believed reasonable.
When I got the confirmation that my offer was accepted I noticed they sent me to Philadelphia, hundreds of miles away from my destination. I sent e-mails, called the company and getting just their automatic answering service. I called the company and they told me they cannot do anything about that but they give me a different number to call priceline.
This number works but the "real" person I talk with is not very different from the automatic service. She sounds like a robot telling me in automatic, repetitive fashion the same thing over and over again. I ask to speak to supervisor and she was very animated screaming that this was my mistake and they not repsonsible and so on.
In the meanwhile I check the net (hotwire, cheaptickets etc.) and compare the price of tickets to Philadelphia and these are hundred of dollars less than what priceline charged me.
Finally after a long debate they tell me that just for this time (right because I will NEVER do business with them again) they will allow me to change my destination. I go on line change my destination and they cannot find any deal at my original offer. They tell me that if I'm available to leave from NY or to pay 150 dollars more they have a ticket for me. If I don't accept then priceline will not refund my first ticket. I don't have any choices so I approve the 150 $ difference.
I thought that this was it. I was unhappy but at least I had my ticket and look forward to my trip. After 30 minutes I do some internet banking and I notice that my account (I had used a debit card to buy the ticket with priceline) was charged twice by those scammers. One time for the first ticket that I didn't want and the second time for the more expensive ticket. This was crazy, I had payments to go through that account and they were messing up everything!
I called priceline back and they started again telling me this was their procedure, that they were going to refund my first ticket (excluding a serice charge) and the refund will appear on my account in 7-10 business days etc, etc. I explained this was a debit card that they were charging me for something I didn't want and they didn't sell me anyway and so on.
It was like talking to a wall. I told them I was going to put a stop on my payment and they replied they didn't care. They were blaming me and attacking me in any possible way. Now I don't care what the stupid legalistic jargon, river of words entire page filled of rules say. I could not find anything in normal people (and I have a 140 IQ) language that says I'm going to be charged twice if they allow me to change a reservation (for a mistake they did in the first place). This is crazy! And if there was such rule, hidden in their scam-artistic legal language it will be fraud anyway. This company is a big scam and their customer service should be called customer arrassment! Capital Kirk should stop to be involved with them !!
Giovanni
Baton Rouge, Louisiana
U.S.A.
When I got the confirmation that my offer was accepted I noticed they sent me to Philadelphia, hundreds of miles away from my destination. I sent e-mails, called the company and getting just their automatic answering service. I called the company and they told me they cannot do anything about that but they give me a different number to call priceline.
This number works but the "real" person I talk with is not very different from the automatic service. She sounds like a robot telling me in automatic, repetitive fashion the same thing over and over again. I ask to speak to supervisor and she was very animated screaming that this was my mistake and they not repsonsible and so on.
In the meanwhile I check the net (hotwire, cheaptickets etc.) and compare the price of tickets to Philadelphia and these are hundred of dollars less than what priceline charged me.
Finally after a long debate they tell me that just for this time (right because I will NEVER do business with them again) they will allow me to change my destination. I go on line change my destination and they cannot find any deal at my original offer. They tell me that if I'm available to leave from NY or to pay 150 dollars more they have a ticket for me. If I don't accept then priceline will not refund my first ticket. I don't have any choices so I approve the 150 $ difference.
I thought that this was it. I was unhappy but at least I had my ticket and look forward to my trip. After 30 minutes I do some internet banking and I notice that my account (I had used a debit card to buy the ticket with priceline) was charged twice by those scammers. One time for the first ticket that I didn't want and the second time for the more expensive ticket. This was crazy, I had payments to go through that account and they were messing up everything!
I called priceline back and they started again telling me this was their procedure, that they were going to refund my first ticket (excluding a serice charge) and the refund will appear on my account in 7-10 business days etc, etc. I explained this was a debit card that they were charging me for something I didn't want and they didn't sell me anyway and so on.
It was like talking to a wall. I told them I was going to put a stop on my payment and they replied they didn't care. They were blaming me and attacking me in any possible way. Now I don't care what the stupid legalistic jargon, river of words entire page filled of rules say. I could not find anything in normal people (and I have a 140 IQ) language that says I'm going to be charged twice if they allow me to change a reservation (for a mistake they did in the first place). This is crazy! And if there was such rule, hidden in their scam-artistic legal language it will be fraud anyway. This company is a big scam and their customer service should be called customer arrassment! Capital Kirk should stop to be involved with them !!
Giovanni
Baton Rouge, Louisiana
U.S.A.
7 Updates & Rebuttals
Michael
New Port Richey,Florida,
U.S.A.
Priceline isn't an airliine
#2Consumer Comment
Fri, December 05, 2003
Blow it out your own a*s. You had no right to say what you said to me. For the record, I work for an airline and I hate dealing with priceline, hotwire and chep tickets. It's a pain having someone who went to them a couple of days before their flight and were not told that they were being issued a paper ticket that has no way of getting to them in time. It doesn't matter who is buying their tickets here. It doesn't matter weather she was paying $2 or $200 for her ticket. What matters is that she specified two cities and they changed it on her. In effect she was paying for a product and the company changed the product without telling her, but charged her for the original product. One more thing. If you don't like priceline or any of the others, fine. If you think they are a scam, fine. But you have no business attackinig her or me. You sound like someone who works for one of the airlines that is laying off people and going broke, so you are bitter at someone who buys a cheap seat, rather than spend a few extra bucks on the same seat. Hey, I can't blame anyone for wanting to see more money brought in. But my airline is making money, and I don't care how much each apssenger spends. As long as they are sitting in one of my plane's seats, they are welcome anytime. You need to grow up. The purpose of this site is to show your beef with the company, not it's customers.
Michael
New Port Richey,Florida,
U.S.A.
Priceline isn't an airliine
#3Consumer Comment
Fri, December 05, 2003
Blow it out your own a*s. You had no right to say what you said to me. For the record, I work for an airline and I hate dealing with priceline, hotwire and chep tickets. It's a pain having someone who went to them a couple of days before their flight and were not told that they were being issued a paper ticket that has no way of getting to them in time. It doesn't matter who is buying their tickets here. It doesn't matter weather she was paying $2 or $200 for her ticket. What matters is that she specified two cities and they changed it on her. In effect she was paying for a product and the company changed the product without telling her, but charged her for the original product. One more thing. If you don't like priceline or any of the others, fine. If you think they are a scam, fine. But you have no business attackinig her or me. You sound like someone who works for one of the airlines that is laying off people and going broke, so you are bitter at someone who buys a cheap seat, rather than spend a few extra bucks on the same seat. Hey, I can't blame anyone for wanting to see more money brought in. But my airline is making money, and I don't care how much each apssenger spends. As long as they are sitting in one of my plane's seats, they are welcome anytime. You need to grow up. The purpose of this site is to show your beef with the company, not it's customers.
Michael
New Port Richey,Florida,
U.S.A.
Priceline isn't an airliine
#4Consumer Comment
Fri, December 05, 2003
Blow it out your own a*s. You had no right to say what you said to me. For the record, I work for an airline and I hate dealing with priceline, hotwire and chep tickets. It's a pain having someone who went to them a couple of days before their flight and were not told that they were being issued a paper ticket that has no way of getting to them in time. It doesn't matter who is buying their tickets here. It doesn't matter weather she was paying $2 or $200 for her ticket. What matters is that she specified two cities and they changed it on her. In effect she was paying for a product and the company changed the product without telling her, but charged her for the original product. One more thing. If you don't like priceline or any of the others, fine. If you think they are a scam, fine. But you have no business attackinig her or me. You sound like someone who works for one of the airlines that is laying off people and going broke, so you are bitter at someone who buys a cheap seat, rather than spend a few extra bucks on the same seat. Hey, I can't blame anyone for wanting to see more money brought in. But my airline is making money, and I don't care how much each apssenger spends. As long as they are sitting in one of my plane's seats, they are welcome anytime. You need to grow up. The purpose of this site is to show your beef with the company, not it's customers.
Michael
New Port Richey,Florida,
U.S.A.
Priceline isn't an airliine
#5Consumer Comment
Fri, December 05, 2003
Blow it out your own a*s. You had no right to say what you said to me. For the record, I work for an airline and I hate dealing with priceline, hotwire and chep tickets. It's a pain having someone who went to them a couple of days before their flight and were not told that they were being issued a paper ticket that has no way of getting to them in time. It doesn't matter who is buying their tickets here. It doesn't matter weather she was paying $2 or $200 for her ticket. What matters is that she specified two cities and they changed it on her. In effect she was paying for a product and the company changed the product without telling her, but charged her for the original product. One more thing. If you don't like priceline or any of the others, fine. If you think they are a scam, fine. But you have no business attackinig her or me. You sound like someone who works for one of the airlines that is laying off people and going broke, so you are bitter at someone who buys a cheap seat, rather than spend a few extra bucks on the same seat. Hey, I can't blame anyone for wanting to see more money brought in. But my airline is making money, and I don't care how much each apssenger spends. As long as they are sitting in one of my plane's seats, they are welcome anytime. You need to grow up. The purpose of this site is to show your beef with the company, not it's customers.
Wilbur Wright
KittyHawk,North Carolina,
U.S.A.
Priceline isnt an Airline
#6Consumer Suggestion
Sun, November 30, 2003
Price line is a re-seller of bulk tickets. Complaining to the FAA or DOT or whatever - isnt going to change a d**n thing. Priceline is what it is - A place for people who should be riding the bus to get really cheap tickets. So Blow It Out Your a*s - LOSER
Michael
New Port Richey,Florida,
U.S.A.
She has every right to be upset
#7Consumer Suggestion
Thu, November 27, 2003
It doesn't matter whether she was looking for a cheap ticket or not. The fact of the matter is she specified two cities. If priceline didn't have those cities available, but an alternate than they didn't have the right to ticket her for that without asking her. When she made the request and specified the cities she does agree to pay the fare they find. But Priceline failed on their end of the agreement. It's no different than if you aske for flights form Atlanta to Dallas and they come back saying we charged you for flights from New York to Seattle. by the way...I would file a complaint with the Dept. of Transportation.
Wilbur
Kitty Hawk,North Carolina,
U.S.A.
You Get What You Pay For
#8Consumer Suggestion
Sun, November 23, 2003
Hey - Cry me a river. You go out looking for the CHEAPEST POSSIBLE ticket.... Then you cry beacuse of the way you were treated. NEVER ONCE have i heard a person choose an airline as to the "SAFEST" or "BEST" - always the CHEAPEST - You want CHEAP, you get CHEAP and you b***h! Next time - Take the Friggin BUS
