- Report: #1249718
Complaint Review: Priceline - Internet
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Author Confirmed
Why?
Priceline
Internet, USA
Web:
www.priceline.com
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Priceline Andrew (Customer Service) Mispresentation of Hotel Cancellation Fees
I booked a room on Priceline.com last night but before I booked it, there was a caption on the front page that said "Free Cancellation". So I thought that if I booked and I didn't like it I could cancel it and I would not be billed for it. Stupid me and I didn't see that it was for certain rooms until I called to try to call and cancel the reservation a couple of hours later.
The customer service agent, Andrew, informed me that this " Free Cancellaton" is for certain rooms. That you had to "LOOK" for it. Where are you supposed to look for it? In small letters in the contract at the bottom of the contract there it is. So beware when you go to book a room at Priceline.com, if it says "Free Cancellation", it doesn't really mean "Free Cancellation". That's how they get you to book a room.
I'm out $183.00. I've was on the phone for over 40 minutes and go nowhere with them. I told them this was mispresentation and they told me that I needed to read the contract better. I am never using Priceline ever again.
