Complaint Review: Precious Memories Network - Scottsdale, AZ north carolina, arizona

My husband & I went to a 90 minute program presentation on 5/19/18.  The program was wholesale vacationing. They stated when you purchased the program you were now licensed as wholesaler buyer. You would be able to purchase vacations, hotels, condos, etc., through the program at wholesale price. They stated that priceline, travelocity, and other travel sites purchased through them. They did a power point presentaion about what they had to offer. Two other couples were there too. They stated the program was started by a group of veterans. My husband liked that since he is a disabled veteran. My husband wanted to purchase the program. We had to sign a contract for the membership. They went through their website and showed us these wonderful deals. They stated we would be able to call customer service before our membership was fully activated and make purchases since it could take up to 5 days for full activation.

When we tried to contact customer service, we found out they were closed on Sundays and Mondays. I had left 3 or 4 messages for them. I called them everyday from 5/20/18 to 5/25/18 to find out about my membership.  I found out that we could not check on anything because they could not find us in the computer. Customer service can only take your information and turn it into reservations. When I could finally use it on Friday, 5/25/18, I found we could not get most of the discounts they said we could. Such as disabled veterans discounts, low cost condos, inexpensive cruises and so on. They grossly misrepresented the program and in some instances, flat lied. I called the number for cancelling the membership on 5/23/18 & all it was, was a recording. I needed to speak to someone about what I needed to do to cancel.

If I would have found out how to cancel my membership I would have cancelled it by the date of 5/23/18. Customer service was not willing to give me the information.  I talked to a customer service person on 5/22/18 and told her I was not happy with the membership, did not want to keep it since I could not even find out what the cost are for hotels and condos. She told me the representives that told us we could get information before our membership was fully active, was mistaken. She told me to give it time, I would just love it. Never did she let me know how to cancel since I did not have the information until after the deadline on 5/23/18. My husband called and spoke to customer service and told the lady he wanted to get in touch with the person that did our presentation. She told him they do not do that. He told her, the represenative said we could do that. I called the customer service.

I spoke to a customer lady and told her I felt I had been lied too about the membership and she started yelling at me. I told her that we were shown a power point presentation that showed the discounts. She yelled at me again, and said those were only examples and they could have been 6 months to over a year old. I told her we were not told that. I told her I wanted to speak to a manager. She had the person that did the presentation call.  He was on the defense from the start. He yelled at me and said some nasty things. I finally asked him why he was yelling at me, I wasn't yelling at him. All I wanted was for them to cancel my membership and cancel the contract. For the price I paid, I excepted it to be what he said it was. He kept yelling and making threats. I cannot find where they are actually located. The only address I found was the one for Compliance Verified MC015 in Scottsdale, AZ. That is the phone number that only has a recording.