Complaint Review: Planet Nissan Dealership - Las Vegas Nevada

My wife brought in our vehicle that was 100% under warranty. Our tire had popped while driving down the road so we needed a replacement which was covered under warranty. After 2 months of back and forth we were told that they were still looking into it. We were fed up and demanded that they get their act together so we can get our spare tire replaced. The lame duck manager Chuck Collins had the nerve to refuse service to us and sent us on our way because we refused to give into their tactics. The little employee that was helping us also had the nerve to give us attitude and even tried to blame the delays on us. We just want to get our spare tire but these monkeys can't even do that. Chuck Collins needs to go if you want to keep customers around. We were even going to buy two new vehicles, as we have done with Planet Nissan for years but we are not going there again. What a shame.

I do not expect empathy or someone to solve the problem. This a problem my family and I will handle together and we have to the best of our ability. His condition is some better for the momement. My purpose for writting was to get comments from other people that has had similar problems with car dealers and what they did about it or didn't do. I am in the process of making payments to pay off the car that was returned. Problem solved. I have gotten emails from other people that have been ripped off by PLANET NISSAN and they didn't have medical problems. So I don't feel alone or so fraustrated. I am a very honest person and have never stolen or deliberately hurt anyone and it was hard to believe even car dealers would be that type of person. I am not nieve, but do expect better from the human race. At this point I will leave it in the hands of God and let him sort out the rewards and punishments. Thank you for your suggestions and comments however helpful or rude they were. This was an experience that I will truly remember - dealing with a car dealership in this manner and writting this. I consider this to be the last comment of mine and consider the problem handled in the best manner possible for us. We will survive and get over it. Thank you.

but they also should not be allowed to roam unsupervised. I know (personally) that practicing "no-unsupervised roaming" is a burden on the caregiver, but the potential alternative consequences are not pretty. This "no-unsupervised roaming" solution would also seem to be appropriate for your son. I suggest that someone who IS fully functional accompany him ALL of the time. One bad car wreck where he is pressured into accepting responsibility when he was not at any fault could cause you some big problems. Perhaps you should obtain power of atorney so that he cannot get into legal/financial problems which will then require a lot of work to correct. Car sales is usually a highly competitive and testosterone-charged survive-if-you-can enviroment, so in most cases you will not find much empathy there.

Thank you for your comments. I did not expect them to know he was impaired. Obivously they do not have the education to determine that when they can not even treat customers with professionalism and courtsey. This is why I went out there was to explain the situation, but only recieved rude and inconsidrate remarks. Not to mention the number of lies I was told. Being talked into buying the car was just a result of the impairment. This is just part of our daily lives at this point. The main part is when he is stressed he looses his constration of what is being said to him. He only consentrates on the last thing he remembers and what he is thinking about. He processes only pieces of the incoming information. He has lost jobs, been arrested, drug tested, not to mention made fun of on the job ie: he is crazy because he talks to himself. When in fact he was talking to me or the doctor trying to relieve stress. I don't blame them for not knowing he was impaired, however I do feel they could have used alittle more tact in dealing with the situation. Raising the price 5,000 dollars after quoting him a price was unfair. Knowing he was laid off from work and receiving 7 denial notices for unemployment should have meant something. It was the way it was handled. Everytime I went to the dealership or called and said they denied him I was told we have another lender you can't return the car. Then the process started all over. No one has mentioned sueing anyone. It was an attempt to get some professionalism on the part of the dealership. And you are correct our only course of action was to turn the vehicle in, which I have done. A person can not be declared mentally impaired it has to be mentally incompetent or instituationalized. Since this impairment does not deem him totally incomptent there isn't much left to do but deal with it. If any of you ever have this happen to you or a loved one and can find a better way of handling it please let me know since I am open for any suggestions of curing or handling it.

I can see the headlines now: Car Dealer sued for discriminating aganist the handicapped. Attorney: "Mr Car Dealer, you weren't qualified to make the judgement that this young man was or wasn't mentally capable, to buy this vehicle were you"? "No sir". "Then why did you refuse to sell him a vehicle"? Jury: "We find in favor of the defendant, 2 million dollar award FOR NOT SELLING HIM A VEHICLE". Case closed. Now, if you have your son deemed mentally impaired, you MIGHT have some legal grounds. Consult with an attorney.

Suzzanne, Mike is absolutely correct. The car dealership has no obligation to determine someone's mental capabilities before selling a car. This is irrelevant. Your only choice now is to do a "voluntary repossession". Notify the finance company that they are to pick up THEIR car, as you are not going to make any payments on it. This will ruin your son's credit sufficiently to keep him from getting "taken advantage" of again. FYI.. A finance company is under no legal obligation to verify employment or income prior to making a loan. They are free to loan their money any way they wish.

While I'm sorry for your sons impairment, I've never heard of an impairment like that. There is no other problems, he just gets talked into "helping people"? I'm not sure if that kind of impairment is easily noticable by the car dealership, and if not, what should they do, run brain scans on all of their possible customers? If your son cannot be trusted tobe out in public alone, than it is YOUR responsibilty, NOT the car dealers to ensure he isn't "talked into helping people".