Complaint Review: Phoenix Financial Services LLC - Indianapolis Indiana

I received a letter in the mail from Phoenix financial services, on 4/13/2018, stating I owed for a bill that was already cleared. I had gone to the hospital in 9/2016 due to CO2 poisoning from work as had many others. The hospital had a hard time receiving workmans comp through my employer for myself and many others. After awhile of them repeatedly trying to contact my now ex-employer it went to collections against me. I had gone to the financial assistance office at the hospital I received the treatment to set up payment plans through them and she had shown me records of the numerous times they tried to contact my ex-employer. Instead of setting up a payment plan she had me apply for financial assistance to get my bill either reduced or cleared and if it was reduced we could set up a payment plan from there, but that I would get a letter in the mail letting me know. On 2/23/2018 I got the letter from the hospital saying I was 100% approved and that I no longer owed them a debt.

So I received this letter from Phoenix Financial Services and called to let them know that the debt no longer existed and had been cleared by the hospital. The lady who answered my call right from the start was rude. I stated that I have a letter from the hospital saying the debt was cleared and she kept interrupting me saying "no ma'am! no ma'am!" and wouldn't let me finish speaking. Then I tried stating the fact again that it was cleared and she interuppted and asked "cleared by who?" And I told her through the financial assistance office through the hospital I was treated at. She went on to say "Nuh-uh the financial assitance can't clear no debt for the doctor, the doctor don't take no charity." Her exact words right there.

I once again tried to explain it was through the hospital I had been to and what they seeking from me was the exact amount that was approved through them. But I couldnt even finish that sentence before she again interuppted me with "That's up to you to prove and you can fax us the information." So I tried to tell her how the financial assistant I had spoken to had told me not to give any information to a debt collector and to have them call her and she would provide anything they needed, but again I was interuppted with "Do you want the fax number or not? Do you want the fax number or not? This is gonna go on your credit report." I knew I wasn't going to get across to her as she wouldn't let finish speaking not one full statement for the entire conversation. I was lucky to get a sentence in. So I hung up. I left a message at the financial assistance office in the hospital and am awaiting a call back to find out if this is legitimate. I found this company to be very unprofessional. I worked as a customer service rep before and everything I was trained to do was not once applied in this phone call. There was no listening to me to sort out the issue, there was no attempt to de-escalate the call on her part and instead she escalated it, she said I had to prove I didn't owe a debt w/o even attempting to prove I did owe it. I'm not going to just send out my information as proof without proof from their end that it's legitimate. It was the most unprofessional call I've ever had with a company.