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  • Report:  #4048

Complaint Review: Philip Morris - New York New York

Reported By:
- kent, wa,
Submitted:
Mon, December 18, 2000
Updated:

Philip Morris
120 Park Avenue New York, 10017 New York, U.S.A.
Web:
N/A
Categories:
Corrupt Companies
Tell us has your experience with this business or person been good? What's this?
Marlboro miles program. Marlboro is refusing to honor their marlboro miles. Thousands apon thousand of us have sent our age varification forms to marlboro a dozzen times.

Marlboro simply wrote back stating "Please send in your age varification form. We began sending age varification forms via certified mail and still marlboro replied with "Please send in your age varification form before the dead line."

Marlboro was running us out of time so they would not have to honor their miles prmotion program. Perhaps they are angry about billions law suits?

Regardless of their reasons, fraud is fraud. many of us switched brands because of their promotion, now they wont honor it.

No one loses the mail 10 times in a row. Mail from thousands of us? No, what ever is going on is by direct order of high ranking executives at Philip Morris Inc.

Now many of us had sent age verification forms for the 10th time via certified letter and accompanied with the threat of a class action law suit. Finally we recieved our catalogs and followed the instructions sending in our cut out marlboro miles (proof of purchase)only to recieve a letter from Marlboro stating that they had not recieved our miles.

There are litterally tens of thousands of us, that I can estimate from research, though the number could include most of there customers (millions) each with enough marlboro miles to redeem $400 worth of prizes. Do the math. We are organizing a class action law suit at this time.


33 Updates & Rebuttals

Mindy

Soldotna,
Alaska,
U.S.A.
IF YOU HAVEN'T HAD A PROBLEM, YOU ARE LUCKY

#2Consumer Comment

Mon, May 29, 2006

My father is a smoker, and he now has accumulated 20,000 miles. This is between what he smokes, and others who save their miles for him. He never had a problem in the past getting a catelog, or product ordering. But in the last year, we have tried at LEAST 10 times to get a catelog. We were NICE, we were POLITE, every time. Finally I sent an email to Phillip MOrris. still no results. and NO calling 1-800-marlboro, really doesn't work. They just say "oh, we can't verify your age, ( this is after their recorded phone calls take our name, address, phone #, social security #, drivers license #, etc.)so we have to send you a form, which takes 3 weeks, send it back to us, then we'll send you the catelog" We have done this 10 times. Since january. It is now the end of May. No catelog. The cut off for orders is 9/30/06, then they will no longer have the miles program, nor accept any orders, ever. It is over. SOOOOO.....You lucky ones that get free race tickets, breakfast, or any other bribe, feel lucky. Most of us can't even get the catelog, even requesting NICELY, and POLITELY. Between friends/family, NONE of us (around 15 of us) have continued to try, and no results for any of us. The new packs now, no longer have any miles on them at all. Finally, why would they need my social security number, my drivers license number, and all that other personal info???? ON A RECORDED CALL?????? JUST>....to get a catelog?????


Cory

San Antonio,
Texas,
U.S.A.
Leave 'Em Alone

#3Consumer Comment

Thu, December 22, 2005

If they want to smoke, drink and play the lottery more power to 'em. If all it take is a few nic-nacks from marlboro, so be it. A young lady who use to work for me parttime, use to work for marlboro doing demos. She gave me loads of the stuff. It was pretty cool, watches, blankets, wallets, backbacks, whatever else.


Rhonda

Midlothian,
Texas,
U.S.A.
I do not agree with Adolph and Shari

#4Consumer Comment

Thu, December 22, 2005

Shari was at least at little more tactful about what was said. Are you saying, Adolph, that because you smoked at one time that you are money deprived? There are a lot of people (not just some) that smoke. Many of them drink alcohol. I suppose that is better than smoking. See, when I smoke I can get into a car and safely drive home. Someone that drinks cannot do that especially if they've had 'too much.' Many people are killed every year by drunk drivers. People complain about second-hand smoke, but it is not any worse than all the pollution that we breathe everyday. As far as Adolph goes...are you saying that poor people are just terrible? How far is money going to get someone on Judgment Day? I suppose that God will forgive and forget about all of the judgment that rich people pass onto poor people and all of the people that they have ripped off to get where they are financially just because they have money. As long as they have money, they will DEFINITELY get into Heaven. People that think like that are not very bright in my opinion. I smoke and I am not poor at all. I make a little over $120,000 a year. I manage my money quite well. I have no children so I don't have that extra expense. One thing I have never done is try to belittle someone because they make less money than I do. Many celebrities smoke. They make A LOT more than I do. The point I'm making is...people of all financial and social backgrounds smoke. Many people of all financial and social backgrounds drink also. It's not just poor and middle class people. Some of the nicest people I have met have been poor to middle class. Many rich people do not know how to treat another human being properly. Oh, I have never had any problems with Marlboro either.


Shari

Tacoma,
Washington,
U.S.A.
I AGREE WITH ADOLPH

#5Consumer Comment

Sat, September 24, 2005

Adolph couldn't have said it any better. I am sure he was getting at that most poor and disadvantaged people smoke and he doesn't want to be identified with them. There are a few richies who smoke out there, but most smokers are money-deprived. My husband is the oldest of six kids and is the only one who doesn't smoke and drink because he's trying to preserve his health. This doesn't mean he's any better than anybody else. He makes over $70,000 a year and the rest make a lot less, but still are stupid enough to buy cigarettes in stead of food when they are starving and call him to bail them out so they can feed their kids with our money. It's also been my experience that most people who smoke know nothing about money management because their vice comes first. Just like a drunk! This sounds like pure brilliance to me! Kudos to Adolph who quit and saw the big picture early in life!!! And not only that, during one of the MOST stressful times in his life!


Shari

Tacoma,
Washington,
U.S.A.
I AGREE WITH ADOLPH

#6Consumer Comment

Sat, September 24, 2005

Adolph couldn't have said it any better. I am sure he was getting at that most poor and disadvantaged people smoke and he doesn't want to be identified with them. There are a few richies who smoke out there, but most smokers are money-deprived. My husband is the oldest of six kids and is the only one who doesn't smoke and drink because he's trying to preserve his health. This doesn't mean he's any better than anybody else. He makes over $70,000 a year and the rest make a lot less, but still are stupid enough to buy cigarettes in stead of food when they are starving and call him to bail them out so they can feed their kids with our money. It's also been my experience that most people who smoke know nothing about money management because their vice comes first. Just like a drunk! This sounds like pure brilliance to me! Kudos to Adolph who quit and saw the big picture early in life!!! And not only that, during one of the MOST stressful times in his life!


Shari

Tacoma,
Washington,
U.S.A.
I AGREE WITH ADOLPH

#7Consumer Comment

Sat, September 24, 2005

Adolph couldn't have said it any better. I am sure he was getting at that most poor and disadvantaged people smoke and he doesn't want to be identified with them. There are a few richies who smoke out there, but most smokers are money-deprived. My husband is the oldest of six kids and is the only one who doesn't smoke and drink because he's trying to preserve his health. This doesn't mean he's any better than anybody else. He makes over $70,000 a year and the rest make a lot less, but still are stupid enough to buy cigarettes in stead of food when they are starving and call him to bail them out so they can feed their kids with our money. It's also been my experience that most people who smoke know nothing about money management because their vice comes first. Just like a drunk! This sounds like pure brilliance to me! Kudos to Adolph who quit and saw the big picture early in life!!! And not only that, during one of the MOST stressful times in his life!


Shari

Tacoma,
Washington,
U.S.A.
I AGREE WITH ADOLPH

#8Consumer Comment

Sat, September 24, 2005

Adolph couldn't have said it any better. I am sure he was getting at that most poor and disadvantaged people smoke and he doesn't want to be identified with them. There are a few richies who smoke out there, but most smokers are money-deprived. My husband is the oldest of six kids and is the only one who doesn't smoke and drink because he's trying to preserve his health. This doesn't mean he's any better than anybody else. He makes over $70,000 a year and the rest make a lot less, but still are stupid enough to buy cigarettes in stead of food when they are starving and call him to bail them out so they can feed their kids with our money. It's also been my experience that most people who smoke know nothing about money management because their vice comes first. Just like a drunk! This sounds like pure brilliance to me! Kudos to Adolph who quit and saw the big picture early in life!!! And not only that, during one of the MOST stressful times in his life!


Adolph

Elkhart,
Indiana,
U.S.A.
Hey smokers, let's not forget......

#9Consumer Comment

Sat, September 24, 2005

The Marlboro man died reportedly of smoking their product several years ago. If his family initiated litigation on his death, maybe that drained the funds destined for your premiums. . An article:(NPR Radio)"While a government ban couldn't kill the Marlboro Man, the instrument that ended up doing the trick was the product itself. Two Marlboro men, Wayne McLaren and David McLean, died of lung cancer." . Did you catch that? TWO! Marboro men took a dirt nap. **choke**gag** cough**cough** suffering from (what else?)lung cancer. . In interesting (yet a totally understandable fact) is that smoking is more prevalent in the lower income and social strata populace. A report on same:(International Journal of Health Services, 1-2000): . "Measured in relative terms, this inverse relationship was greater in 1986 then in 1967 for men and women, blacks and whites. Between 1967 and 1986, death rates for those with maximal income declined between two and three times more rapidly than did rates for the middle and low income groups. The greatest increase in relative inequality was seen among white males." . I quit smoking in 1965 before it was even "chick" to quit. I went from two packs a day cold turkey. It was a son-of-B to do. It took me 6 months to be able to enter a bar, order a beer, and not light up. Smokers, don't tell me it can't be done! Bull ship! This was a stressful time in my life during a bitter divorce. . The previous paragraph chronicles the disperity between earning and smoking. IF I were a smoker today, I'd be obliged to be a "closet smoker". Smart people make more money. People making the top dollar smoke less. I would just as soon not itentify myself as a member of the people dumb enough to smoke cigarettes and possibly be a grunt somewhere.


Paul

Los Angeles,
California,
U.S.A.
Tobacco company deception?

#10Consumer Suggestion

Sat, September 24, 2005

Say it ain't so! If we can't trust Philip-Morris to tell us the truth, I don't know what to think. Maybe this is part of the big tobacco settlement, where they agree to scam people on their miles program to encourage them to quit smoking.


Brenda

Coleridge,
Nebraska,
U.S.A.
Update

#11Consumer Comment

Sat, September 24, 2005

Hi, I got my $10 off coupons today. It has not been that long, so I have no complaints.


Brenda

Coleridge,
Nebraska,
U.S.A.
Miles Program

#12Consumer Comment

Sun, September 11, 2005

I just the other day sent in the miles I have been cutting off the packages for a while. My husband recently started smoking again after a 15 year lay off and I thought I might as well get something out of it! It took one phone call for a catalog, which came when promised. I am now waiting to see how it goes. I went with the coupons, since the shipping on the other things was quite high.


Jennifer

Worthville,
Kentucky,
U.S.A.
Happy with Marlboro so far

#13Consumer Comment

Sat, September 10, 2005

I have had a good standing relationship with Marlboro so far. They have gone above and beyond the normal things companies do for their customers. They have sent me several Master cards with available cash to spend any way I choose. They have sent me and a companion to the Kentucky speedway twice, once to watch a Busch series race and again to watch an Indy race. Those tickets are expensive. They have sent me free cartons of cigarettes, birthday gifts and coupons. Marlboro also sent my fiance and I to The Miami speedway in Florida for four days to attend racing school. We had an amazing time. We were treated unbelievably well, stayed in one of the niciest hotels available, got to drive three different types of race cars and never had to spend one penny. The also paid the taxes on this 10,000 doller trip. I recently sent in my Marlboro miles, I have never participated in this program before so I will let you know if there were any problems. I am sorry so many people are dissatisfied with Marlboro. I am definatly no so far.


Jennifer

Worthville,
Kentucky,
U.S.A.
Happy with Marlboro so far

#14Consumer Comment

Sat, September 10, 2005

I have had a good standing relationship with Marlboro so far. They have gone above and beyond the normal things companies do for their customers. They have sent me several Master cards with available cash to spend any way I choose. They have sent me and a companion to the Kentucky speedway twice, once to watch a Busch series race and again to watch an Indy race. Those tickets are expensive. They have sent me free cartons of cigarettes, birthday gifts and coupons. Marlboro also sent my fiance and I to The Miami speedway in Florida for four days to attend racing school. We had an amazing time. We were treated unbelievably well, stayed in one of the niciest hotels available, got to drive three different types of race cars and never had to spend one penny. The also paid the taxes on this 10,000 doller trip. I recently sent in my Marlboro miles, I have never participated in this program before so I will let you know if there were any problems. I am sorry so many people are dissatisfied with Marlboro. I am definatly no so far.


Jennifer

Worthville,
Kentucky,
U.S.A.
Happy with Marlboro so far

#15Consumer Comment

Sat, September 10, 2005

I have had a good standing relationship with Marlboro so far. They have gone above and beyond the normal things companies do for their customers. They have sent me several Master cards with available cash to spend any way I choose. They have sent me and a companion to the Kentucky speedway twice, once to watch a Busch series race and again to watch an Indy race. Those tickets are expensive. They have sent me free cartons of cigarettes, birthday gifts and coupons. Marlboro also sent my fiance and I to The Miami speedway in Florida for four days to attend racing school. We had an amazing time. We were treated unbelievably well, stayed in one of the niciest hotels available, got to drive three different types of race cars and never had to spend one penny. The also paid the taxes on this 10,000 doller trip. I recently sent in my Marlboro miles, I have never participated in this program before so I will let you know if there were any problems. I am sorry so many people are dissatisfied with Marlboro. I am definatly no so far.


Jennifer

Worthville,
Kentucky,
U.S.A.
Happy with Marlboro so far

#16Consumer Comment

Sat, September 10, 2005

I have had a good standing relationship with Marlboro so far. They have gone above and beyond the normal things companies do for their customers. They have sent me several Master cards with available cash to spend any way I choose. They have sent me and a companion to the Kentucky speedway twice, once to watch a Busch series race and again to watch an Indy race. Those tickets are expensive. They have sent me free cartons of cigarettes, birthday gifts and coupons. Marlboro also sent my fiance and I to The Miami speedway in Florida for four days to attend racing school. We had an amazing time. We were treated unbelievably well, stayed in one of the niciest hotels available, got to drive three different types of race cars and never had to spend one penny. The also paid the taxes on this 10,000 doller trip. I recently sent in my Marlboro miles, I have never participated in this program before so I will let you know if there were any problems. I am sorry so many people are dissatisfied with Marlboro. I am definatly no so far.


Fabian

Port Arthur,
Texas,
U.S.A.
Marlboro Miles Problem

#17Consumer Comment

Mon, January 03, 2005

I am a loyal Marlboro smoker and smoked them before they had miles, but this program has disappointed me, I sent in over 2500 miles, ordered fishing gear, sleeping bags, lantern and never recieved my products. I filled out the form that was with the catalog, sent a money order, the correct amount of miles and after 10 weeks heard nothing. I contacted them and was told that they had not recieved my miles. I did some inquiring and found I was not the only one. I no longer send in miles as I am afraid that the same will happen. I also had no luck with contacting anyone that would do anything at Marlboro.


Katie

Harpursville,
New York,
U.S.A.
What Problem?

#18Consumer Suggestion

Tue, March 02, 2004

I've been recieving Marlboro stuff for years! Sometimes they are slow, but they DO come through. The reason I found this site is because I hadn't received my catalog yet. I called 1-800-MARLBORO and found they will be mailed NLT June 1 (late spring), and that my copy is reserved. What's the problem?


Lisa

North Pole,
Alaska,
U.S.A.
Ordering went well so far....

#19Consumer Comment

Tue, September 23, 2003

This will be the second time I've ordered from the company and have not had a problem....I DID have to call a couple of times to get the catalog to my new address but no other problems have occurred. In fact, I just sent out my second order and forgot to enter a size on the jacket and called them and got help right away!! So, I'm very sorry you are having this problem, and if it turns out that they rip me off, then I'll join your suit but as of this moment, they have gotten everything I've ordered in the past correct and mailed to me in a timely manner. Good luck with the lawsuit.


B

Mn,
Minnesota,
U.S.A.
what to do with marb miles

#20Consumer Suggestion

Wed, May 14, 2003

If you don't want to take the chance of sending in your miles and not getting your stuff, sell 'em on ebay. If you're not going to use them, believe me, someone else will, and by the looks of it, some people are raking in decent bucks from selling them on ebay, especially if they have a lot of them.


Jacqui

Seattle,
Alaska,
U.S.A.
Marlboro Miles works fine

#21Consumer Suggestion

Sat, May 10, 2003

Hello, I believe that if you make sure that you have filled out the order form correctly, be polite on the phone, and be patient then you will have no problems receiving your order(catalog) from Marlboro. I have been ordering from them for a long time and I don't even smoke. Free stuff and your going to smoke anyways so don't complain. I personally hate smoking but hey makeing the tobacco companies spend more money and I won't complain. I even got them to provide me and three others breakfast, a great breakfast. FOR FREE!


Tom

Vernon,
Connecticut,
U.S.A.
Verfication

#22Consumer Suggestion

Fri, December 13, 2002

I always sent a photo copy of my driver's license with an order. Never had a problem.


EDitor's OPINION

#230

Fri, December 13, 2002

I guess you are the center of the universe, karl! Nothing happens that you don't know about. Then I suppose that you already know about the Class Action, which means more than two people got ripped off. It also means that they have to prove that it was policy. I hope you won't mind if they try and win. I also hope you won't mind taking the money which means you will have to pay even more for your expensive cigs. ED Magedson [email protected]


karl

tulsa,
Oklahoma,
U.S.A.
it's a bunch of bunk!!

#24Consumer Comment

Thu, December 12, 2002

I have never had any problem ordering anything from Marlboro with the exception of them being slow. I even got stuff for my birthday from them. This is so STUPID that people cant get it right so they have to blame it on the company. All you have to do is call 1-800-MARLBORO, AND USE THE ENTIRE NAME MARLBORO when you call, & ask for a catalog. Answer their questions and you will get a catalog in the mail. When I did it, I got 2 in the mail so you can see that they want your business, unless you have A problem with free stuff.If so, then don't bother calling them &trying to ruin it for all of us faithfull customers. Just buy cheaper cigs & leave them alone.


Sharon Llewellyn

Richmond,
Virginia,
I've been ordering for years...satisfactorily

#25Consumer Comment

Wed, September 25, 2002

My husband and I have been saving miles and ordering most every year! We have all our luggage, a camera, boots, lanterns, etc. One time I did make an ERROR in my order form, and everything was returned. But it was corrected and finally our stuff was sent. From the looks at the spelling and grammar of those complaining, I'll bet they are not able to read and/or follow instructions. If you do it right, it works quite well. Some things are over some people's heads...so they blame the big company. "Deep pocket theory" Those people will eventually ruin this for all of us "able" to enjoy this miles thing.


joey

st louis,
Missouri,
if you call ..i'v never hasd a problem redeming my miles

#26Consumer Comment

Mon, August 26, 2002

1-800-marlboro you can get a catalog(not promoting, i got the phone no from another rip off post) maybee they took the catalog out of the stores and gas stations so that the underaged kids cant get them. i'v never hasd a problem redeming my miles, altho i have seen people at the po waiting to mail their miles with the miles just dumped in a small shopping bag, i even saw one guy w trash bags full of packs, he was just going to get a big box and mail everything. one last note-yesterday-8/25/02 marlboro sent me(and it looked like about 5000 others) to see the gateway indy 250 race not bad 60.00 tickets and 30.00 pit passes for me and guest. great time - and the marlboro team won


joey

st louis,
Missouri,
if you call ..i'v never hasd a problem redeming my miles

#27Consumer Comment

Mon, August 26, 2002

1-800-marlboro you can get a catalog(not promoting, i got the phone no from another rip off post) maybee they took the catalog out of the stores and gas stations so that the underaged kids cant get them. i'v never hasd a problem redeming my miles, altho i have seen people at the po waiting to mail their miles with the miles just dumped in a small shopping bag, i even saw one guy w trash bags full of packs, he was just going to get a big box and mail everything. one last note-yesterday-8/25/02 marlboro sent me(and it looked like about 5000 others) to see the gateway indy 250 race not bad 60.00 tickets and 30.00 pit passes for me and guest. great time - and the marlboro team won


Debora

Rocky Point,
North Carolina,
Mad Marlboro Smoker

#28Consumer Comment

Sun, August 25, 2002

We have been loyal Marlboro customers for years. We have also been aware of the dangers of cigarette smoking for years and made the choice to smoke.

I know the United States is getting bad but at this time smoking is still my right. I am truly dissapointed that the catalog is not available to us. We have looked everywhere for a catalog and can not find one.

We feel that Marlboro should remove the miles from the packs and announce their cancellation of the program if they are not going to provide the same quality of service, or appreciation to their LOYAL CUSTOMERS.

Sincerely,


Debora

Rocky Point,
North Carolina,
Mad Marlboro Smoker

#29Consumer Comment

Sun, August 25, 2002

We have been loyal Marlboro customers for years. We have also been aware of the dangers of cigarette smoking for years and made the choice to smoke.

I know the United States is getting bad but at this time smoking is still my right. I am truly dissapointed that the catalog is not available to us. We have looked everywhere for a catalog and can not find one.

We feel that Marlboro should remove the miles from the packs and announce their cancellation of the program if they are not going to provide the same quality of service, or appreciation to their LOYAL CUSTOMERS.

Sincerely,


Debora

Rocky Point,
North Carolina,
Mad Marlboro Smoker

#30Consumer Comment

Sun, August 25, 2002

We have been loyal Marlboro customers for years. We have also been aware of the dangers of cigarette smoking for years and made the choice to smoke.

I know the United States is getting bad but at this time smoking is still my right. I am truly dissapointed that the catalog is not available to us. We have looked everywhere for a catalog and can not find one.

We feel that Marlboro should remove the miles from the packs and announce their cancellation of the program if they are not going to provide the same quality of service, or appreciation to their LOYAL CUSTOMERS.

Sincerely,


Debora

Rocky Point,
North Carolina,
Mad Marlboro Smoker

#31Consumer Comment

Sun, August 25, 2002

We have been loyal Marlboro customers for years. We have also been aware of the dangers of cigarette smoking for years and made the choice to smoke.

I know the United States is getting bad but at this time smoking is still my right. I am truly dissapointed that the catalog is not available to us. We have looked everywhere for a catalog and can not find one.

We feel that Marlboro should remove the miles from the packs and announce their cancellation of the program if they are not going to provide the same quality of service, or appreciation to their LOYAL CUSTOMERS.

Sincerely,


This promo really is a RIPOFF!

#320

Mon, December 31, 2001

They filed the following rebuttal to the above Rip-Off Report:

Their name: V. Ferguson

Their relationship to the company: Consumer Suggestion

Rebuttal:
This promo really is a RIPOFF! I saved the miles & then could not get a catalog or any other info about the promo. Phone numbers didn't work. Not one cig store had info about the promo. Couldn't even get a lousy address in order to write to someone. I guess it's like the McDonalds contest-it was rigged too! You only get something if you know someone within the Co. Yes, Co. should be ashamed.


What do I do With the miles I have..

#330

Sat, December 29, 2001

They filed the following rebuttal to the above Rip-Off Report:

Their email: [email protected]
Their name: Linda Aline Guerrero (Woodman)

Their relationship to the company: Supporter

Rebuttal:
I have been saving miles for a year. And I cannot Belive this. What do I do With the miles I have,They have ment so much to me for so long. I to changed brans to be apart of the mile program. Thank you so much for enforming me of the status. I sent in my age informashion and they sent some of it back. But I have not got my cataloge. So I looked online. And this is what I find out, oh boy my husban is going to be so mad.

Thanks
a lot for riping me off!


Class-Action lawsuit forming

#340

Mon, December 18, 2000

Victims of the Philip Morris, Marlboro "marlboro miles" scam, please contact us at [email protected]

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