Complaint Review: PC Outlet Discount Electronics - Internet Internet

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DiscountElectronics.com does not collect or store credit card numbers.  When you enter your credit card information on our site it is being given directly to Authorize.net.  TurnkeyWebTools has designed SunShop in this manner to avoid the type of finger pointing being done here.  The downside to this method is the user must enter the card number every time they place an order. The upside is we can't lose what we don't have.

DiscountElectronics.com does not have and never had your credit card information to compromise.  I am sorry your card number was stolen.  It has happened to us and I know how frustrating it can be.  We once had a card number stolen before the card even arrived.

Citibank alone had 1% of all cards compromised in a single incident in 2011

(see http://techland.time.com/2011/06/16/citigroup-says-360000-credit-cards-were-hacked/). Statistically that would be 600 of the 60,000 customers who placed orders with us in the past 12 months.  I believe you when you say you think we are to blame but I assure you we are not.

I hear stories like this from online merchants all the time, consumers quick to blame a company publicly with zero evidence.  "That was the only place I used my card online" or "That was the last order I placed on the Internet."  Truth is, most credit card fraud happens off the web.

The biggest sources of compromised credit cards are hotels according to the New York Times (see http://www.nytimes.com/2010/07/06/business/06road.html).  Next in line are the banks who issue them. Devices used to physically skim numbers are a close third.  What you won't find on that list are online merchants, such as us, who use uniform security standards.

So I beg you to check your facts and gather some evidence before you go slandering another small business.

Rick Culleton
President
First E-Commerce, Inc.
dba DiscountElectronics.com

 I would not believe one word that Discount Electronics says. The same exact thing that happened to this person, has happened to us twice. Back in 2010, we placed our credit card information on their website and two weeks later we started getting charges from some MP3 website.

We tried to place an order for some keyboards on June 21, 2011 and low and behold, within 6 days, our credit card information was stolen from their website and someone made a duplicate card and started charging over $8000 worth of items from Lowes, Radio Shack, Marshalls, and another place.

If Discount Electronics comes up with some BS excuse, mind you that in both instances we only placed our credit card information on their website and within a week both credit cards got stolen. And if you say it was a virus on our system, we're a internet securities firm, so think again!

Discount Electronics stores everyone's credit card information on their website. Instead of having authorize.net approve or disapprove credit card transactions, they manually run the charges. After the charge, you'd think they'd delete the information, but they dont. Someone comes along and hacks their website without them bothering to check for the system dates of the files being off, and injects what is called a PHP Injection. That PHP Injection gives the hacker instant access to the files that store a persons credit card information.

Discount Electronics knows this and they still practice the same old BS as when our card got hacked. If they just ran it with Authorize.net Discount Electronics and their website wouldnt have any credit card information on their website and Authorize.net would be doing all the charges. Since there wouldnt be any credit card information on Discount Electronics website, there would be no interest from hackers to access those files.

Discount Electronics has a past history of this practice and we've now taken legal action against this company.

Consumer,