Complaint Review: PayPal - Internet

When you open a dispute, that is doing nothing but wasting time. You have 20 days to escalate it to a claim. You do not get to submit documents like pictures to prove your case if you are the buyer being ripped off. If you did this over the phone, you dont even really get to tell your side. But in either case only the seller gets to submit documents and tell their side (however made up) at length.

This is like ebays resolution center, but worse (on ebay Ive had a seller make up this reason for giving the wrong measurements on a used coffee pot saying extra inches were added in case you wamt to put it on display??? and ebay sided with them.) So paypal is worse than even that. Ive bought face cream from thailand with bottles not filled and not sealed never got to show my pictures of how low the face cream was and seller made up that it was filled by weight..but even that was incorrect, less than whats stated on jar. I was jipped..seller even took a long time to send cuz they said they didnt have the product and needed to make a new batch..

I think they just found a half a jars worth. Paypal sided with seller. Recently I bought a psychic reading..well no reply after I paid. called to open a dispute. The customer service reps are obviously outscourced from third world countries, im guessing india, just as Metro PCS is, you get the same type of chick...that is very clinical, and fake and overly polite. Probably has been working 18 hours and stressed. So I asked to open a dispute and escalate to a claim same day cuz I didnt want to waste time, if you wait too long you cant open a vendor dispute with your bank or credit card company.

Pay pal tries to drag it out for a month with the concept of having a dispute open for weeks that will be closed if you dont escalate it within 20 days, then another 10 days for claim. I had to rely on what she typed on my behalf. The problem with using paypal is that its actually a lot less hassle to open a vendor dispute at your bank, takes less time and usually works out in your favor if youre in the right. Not so with paypal.

Pay pal gives merchant who scammed you ten days from when you file a claim and multiple notices and chances to make stuff up and fabricate things such as emails with fake time stamps etc. Paypal gives merchant opportunity to submit documents not buyer who got scammed. If you used paypal..the bank or credit card company will say take it up with paypal..when it would be less hassle and more in your favor to have never used paypal.

If paypal decides against you unfairly, you wont have much of a case or any time to take it up with your bank..it would make you look bad and money is good as lost. So why are we using paypal?? I waited ten days..and they said if no response from seller after 10 days case will be closed and ill be refunded on the 11th. They gave seller even a reminder notice, no reply on the tenth day, but even beyond the tenth, no refund. 11th day, they said when I checked, still waiting sellers response.. what?

He has a half a month? He should get 7 days TOPS. So I called and the exploited worker closed the case as promised and issued a refund but I had to call or it seems it would have stayed open even longer and given scammer (who did fabricate emails and excuses before) even more time to consider doing that again. Hed say paypal sides with sellers. So refund showed up next day but I will avoid using paypal to check out in the future. They dont want to give your money back even if you got ripped off. It honestly doesnt make sense to use paypal. This isnt the early internet. You should be purchasing from reputable merchants and if you get a fraudulent charge or ripped off its less headache to take it up with the bank. What is this paypal nonsense?