- Report: #1257036
Complaint Review: Payless Car Rental - Nationwide
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Author Confirmed
Why?
Payless Car Rental
Nationwide, USA
Phone:
800-729-5377
Web:
www.paylesscar.com
Categories:
Business Rating:
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Payless Car Rental Fraudulent charges Nationwide
Nothing they say or put in the contract is what happens in reality. They told us they would take a deposit now and refund upon return of the car. Nope. Instead of $200 deposit, they took $444.23. Then one charge after another started appearing on my statement. Customer service says all charges are appropriate even though they don't appear on the invoice. Then they told me that deposit refunds take 30+ days. So what started off being a $227 weekly rental has cost me over $900 and customer service tells me to kick rocks.
I went to the car rental counter to work something out and he was even less pleasant than the call center. I used twitter to reach out to their social media team but they basically accused me of not working with the customer service people.
Now that I've been burned, I started checking into Paylesscar.com and discovered there is a huge online wave of discontent I wish I had seen before I used Payless. Complaints go back to 2011, and I've reached out to others who've been burned. Nobody ever got resolution.
Basically, it boils down to this: Payless has been fraudulent for years and nobody is holding them accountable.
