- Report: #1291658
Complaint Review: Payless car rental - Las Vegas Nevada
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Payless car rental
Las Vegas, Nevada, USA
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Payless car rental Fraudulent charges. Las Vegas Nevada
So fellow car renters here's my story.
I reserved a car thru Hotwire from Payless for my Las Vegas get away.Yes they were the cheapest .I see now you get what you pay for.I arrived in Vegas late around midnight and took the shuttle to the rental terminal.I was dismayed to see the Payless line was a mile long and just two people working the counter.And to make matters worse they spent 20 to thirty minutes per customer trying to sell the various products car rental people try to sell you.Right there I should of known anyway at 3 am I finally got my car.No problem the car was fine.However when I returned the car the lady who was complaining she was overworked because someone quit handed me a paper to take across the parking lot to someone else to check me out.I brought vehicle back full on gas.the guy gives me a paper and said I'm good mind you this is at 5 am and I wasn't even awake yet.So I get to the airport and notice a 90$ fuel charge.Also the paperwork showed I had driven vehicle 16000 miles in three days wow.Obviously they got my car mixed up with another..So I call them ,rather than admit the error they demand a receipt for gas within 5 miles of drop off location.when I told them I paid cash they said I was at fault.Most companies would not question the client.apparently Payless is in the process of ripping people off.No worries I just will never use them again.I just wanted to let others know about my experience before they make the same mistake.
2 Updates & Rebuttals
Bubba Lee
REd Deer,Canada
Jim, I need an example
#2General Comment
Fri, March 11, 2016
If your going to say stupid stuff, you should be able to show when you did it correctly.
Post your damage inspection before and after your last car rental and the invoice showing 100% is as you expected it.
And if you don't get it yet, Have you ever tried to read that crud? Not possible
By the way I Dont allways get what I expect in a rental, but the 4 to 6 am rental return seems like the return desk makes at least 1 error every time. I've grown to accept that I need to be vigilant, But every time I caught them, they (Allamo, Enterprise, Thrifty, and the one at the Las Vegas hotel I stay at and can't remember the name of) were up front and honest, made the needed corrections over a week or two and I ended up not ripped off.
But a 16000 mile error just to start with and you think the OP should take the blame. Nah, wrong again.
Mr Never done it and has an opinion anyway.
Jim
Florida,USA
Not An Excuse
#3Consumer Comment
Sat, March 05, 2016
By YOUR OWN admission, YOU FAILED to review the paperwork at the time it was rendered. You left the property. This was a financial transaction in which you obligated yourself to the terms of said transaction. Not being awake does not remove your responsibility to review the paperwork.
