- Report: #859899
Complaint Review: Pat's Small Engine Plus - Internet
Reported By:
Gary -
Lockport, New York, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Pat's Small Engine Plus
Internet, United States of America
Phone:
Web:
http://www.psep.biz/index.htm
Categories:
Business Rating:
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Pat's Small Engine Plus http://www.psep.biz/index.htm manipulating, bait and switch liars Internet
Report Attachments
Pat's small engine advertised lawn mower blades (http://www.psep.biz/store/cub_cadet_mower_blades.htm) using a picture that DOES NOT represent to item #S335855 and they ALSO have "STAR" written under the pattern next to the mower blade, yet it is NOT a star blade for sale. When Item was received tried to force me to pay the 40$+ for return shipping. claiming I got what I ordered. If you can't go by the picture then what the hell can you go by? If you can't go by the WORDS next to the picture WTF can you go by? I'm filing with the attorney general and BBB after I get done typing this. I printed off the advertisement so I can sue them for bait and switch. Then the guy tells me they "work just as well" and that I should try them on my lawn mower.... um NO. You are a scam artist I don't want your cheap china-made replacement blades and you should be paying for the return shipping since you obviously misled me.
1 Updates & Rebuttals
Frank
United States of AmericaDefinition of Bait and Switch
#2UPDATE Employee
Wed, March 28, 2012
Bait-and-switch is a form of fraud, most commonly used in retail sales but also applicable to other contexts. First, customers are "baited" by advertising for a product or service at a low price; second, the customers discover that the advertised good is not available and are "switched" to a costlier product.
This is from Wikipedia, you ordered blades that you thought were original equipment, no where does it say it is original equipment. Even the part number under item # is a S335855 which is a stens 335-855. Under our ordering info page it states, 7. Pictures on our website may not be the actual part, but rather a sample.
Please do not order parts based on the picture. Please order by matching the OEM (Original Equipment Manufacturers) Part #. This is also in red bold lettering to stand out more.
You were never contacted before we shipped out your blades saying they were not available and tried getting you to purchase more expensive ones. The only time we mentioned the original equipment blades was after you recieved the aftermarket blades you ordered and you wanted the cub cadet oem blades, which are more expensive than aftermarket blades.
So this is not a bait and switch tactic. It is the consumer getting what they ordered online. If there were any questions regarding the product, we offer parts support via email to answer any questions regarding products we offer. We also offered a full refund if you send them back using the cheapest method you choose that will save you the most money.
Please stop with the false allegations and if you would still like to ship them back, we are still offering the full refund back on the items but not the shipping. Thanks
Frank
Pats Small Engine Parts Lookup Team
