• Report:  #2857

Complaint Review: ParValu - Carlsbad California

Reported By:
- Camden, AR,

2722 Loker Avenue West, Suite G Carlsbad, 92008 California, U.S.A.
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I agreed to try a set of carbite tungsten irons plus the 1-3&5 woods on a 45 day 100% buy back period from ParValu, Inc. at 2720 Loker Avenue West, Suite C. I received the irons first. When I called the company, they said the woods would arrive in a few days and my 45 day trial period would not start until the woods arrived.

I returned the clubs as instructed, within the 45 day period, on October 4, 1999. I have yet to receive credit for $1627 (the initial cost of the clubs), not to mention the interest accuring on my credit card. I contacted the credit card company to see if I had recourse through them. Since it had been 60 days since the purchase there is no recourse. (Remember the delay in starting the 45 day trial after the credit card was charged!) The charge to the credit card was in August, 1999.

I first had phone conversations with Customer Service, Sales Reps Art Todd & Tommy Rich. Then, with Accounting. Then finally with A. J. Sexton who is suppose to be Vice President. This has been going on for almost a year now with Mr. Sexton making promises he will not keep. Paul Saunders, President of ParValu, Inc., must be a ficticous person. I have yet to talk to him about this.

Mr. Saunders sales letter states ParValu has been the conduits to Wall Street and the golf industry regarding what's hot and what's not in golf. Well, ParValue is not hot! I have been reading several complaints on the 19th hole message board on the internet. Evidently this is common practice for this company and something should be done about it. This is a scam and a con if there ever was one and there is bound to be something illegal about it. One message said the FBI and the San Diego County District Attorney's office had been contacted. Maybe if they get enough complaints something can be done.

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