- Report: #453286
Complaint Review: Paraphernalia Vanda Noronha - Lisbon Internet
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Paraphernalia Vanda Noronha
shop.paraphernalia.nu/ Lisbon, Internet, Portugal
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Paraphernalia Vanda Noronha no delivery & no response so far Lisbon Internet
I am a returning customer of Paraphernalia
I own a shop in Ghent, Belgium - where her line of jewelry was very popular. Vanda's not quite the most organised of suppliers i've worked with - but certainly sympathetic and willing to work on a problem/special request.
I ordered a new batch of paraphernalia jewelry on march 5th and payed directly through paypal - including a personal email to vanda - to see how she and her business was doing etc etc neither mail sollicited a response from her - but i didn't think anything of it other than that she must be busy.
A month later there was still no sign of the package - so i wrote her a mail stating that i hadn't received the package yet and that i knew how slow postal services (especially portugal, spain, italy etc) can be and that i guess i had to be more patient no response - this ticked me off a bit
and then another through her site a few weeks later - that i was concerned and if she would please contact me -and another through personal mail etc etc no response
then i got quite mad and decided to be nasty and post a few not-so-nice comments on her blog/twitter/flickr etc etc - when it hit me : there has been no activity on either of these fora since february 18th.
this got me worried again.
I filed complaint and filed a claim through paypal to get my money back.
it's late - i payed on march 5th but am hoping it'll get retributed.
Maybe she's being very nasty not responding
maybe she's taken the money (whooo can't have been that much??) and ran maybe she's missing or has been in an accident
anyway : don't order Paraphernalia!
Please contact me if you have any additional information - or if the same happened to you.
Hoping everything is okay with the lovely miss Noronha,
wishing she'd resurface...
Miekecooky
Gent
Belgium
I own a shop in Ghent, Belgium - where her line of jewelry was very popular. Vanda's not quite the most organised of suppliers i've worked with - but certainly sympathetic and willing to work on a problem/special request.
I ordered a new batch of paraphernalia jewelry on march 5th and payed directly through paypal - including a personal email to vanda - to see how she and her business was doing etc etc neither mail sollicited a response from her - but i didn't think anything of it other than that she must be busy.
A month later there was still no sign of the package - so i wrote her a mail stating that i hadn't received the package yet and that i knew how slow postal services (especially portugal, spain, italy etc) can be and that i guess i had to be more patient no response - this ticked me off a bit
and then another through her site a few weeks later - that i was concerned and if she would please contact me -and another through personal mail etc etc no response
then i got quite mad and decided to be nasty and post a few not-so-nice comments on her blog/twitter/flickr etc etc - when it hit me : there has been no activity on either of these fora since february 18th.
this got me worried again.
I filed complaint and filed a claim through paypal to get my money back.
it's late - i payed on march 5th but am hoping it'll get retributed.
Maybe she's being very nasty not responding
maybe she's taken the money (whooo can't have been that much??) and ran maybe she's missing or has been in an accident
anyway : don't order Paraphernalia!
Please contact me if you have any additional information - or if the same happened to you.
Hoping everything is okay with the lovely miss Noronha,
wishing she'd resurface...
Miekecooky
Gent
Belgium
2 Updates & Rebuttals
Paraphernalia
USAHello Mieke
#2
Sat, September 05, 2009
Any questions about ordering and delays should be directed to [email protected]. Same about asking for refunds or resending of your orders. . Paraphernalia has been going through a difficult phase with a change of country and house as well as some personal problems thrown into the mix. Vanda, the busy hands behind Paraphernalia, is desperately trying to catch up to orders and as such there have been some delays in delivery. However all is coming back to normal, and as such your necklace, if it hasn't arrived yet, should be with you shortly!
At the moment we have no delayed orders, all new orders are being dispatched the same week. We are now offering shipping with tracking for any part of the world for only $2 extra, so you can be sure of when your package was sent and where it is.
If you e-mail us we will now reply same day and you will not be lacking for communication with us. I hope that you can understand the conditions under which the business was being run, and also realise that with such a big turnover a small number of orders is always bound to slip through the cracks of the post-system or of the whole kerfuffle of moving house and country.
I apologise again for all the problems with orders that some people have had. However I am here now, and ready to reply, refund and re-send. Thank you all for your patience.
Sasha
Portland,Oregon,
U.S.A.
Vanda/Paraphernalia may have stolen $10,000 worth of orders not filled!
#3Consumer Comment
Fri, May 22, 2009
This is comments posted from the Paraphernalia website left by unhappy customers... The first order of mine to have not been delivered is #1547, I have a second order #1814.. Victoria mentions order #1312... between those two numbers, that is an incredible amount of orders - at least 500. Even if each order is only $20 dollars or so, Vanda has stolen over $10 000! This is a conservative estimate too, as my orders alone amount to $80. I have just received my chargeback from the bank, so it's definitely worth looking into. It is also good to bear in mind that your bank is usually far more lenient with regard to delay in reporting the fraud - I instituted chargeback procedures nearly 60 days after the purchase was made [paypal only accepts complaints within 45 days]. I have reported Vanda to paypal for fraud anyway, even though I can't get any money out of them. They'll have to now fight with her, seeing as my bank has debited them the money that I originally sent. I am also planning on bringing this matter to the attention of the consumerist.com because people are obviously still placing orders, unaware that Vanda is stealing from us all... on a daily basis! I am thoroughly disgusted, and have not worn any of the items I had purchased on previous occasions because it leaves a sour taste in my mouth. After ordering from this rip off person and not receiving my things, I found another site that has similar necklaces (they have nothing to do with "Paraphernalia" or "Vanda") that are actually much cooler and the service was excellent. I ordered from them and received right away! They offer wholesale as well. www.uniqueartpendants.etsy.com
