Complaint Review: Oxmoor Toyota - Louisville Kentucky

I was in Oxmoor Toyota on 11/24/06 and found a car that my wife and I were interested in. We talked to a man by the name of Stefan Perich, who was nice but very short telling us "I want to hurry because if you don't buy, someone else will". The pressure was on from there. I agreed to test drive a 2000 Toyota Camry and they took our driver's license and insurance card and my wife and I went on a test drive for approximately 15 minutes. We both liked the car and decided to see what they would trade for. We had them appraiser our car and they came up with some numbers.

After coming to some agreeable numbers, and confirming them (I had pulled up an amoritization calculator on one of their computers to calculate payments on my own, as I have heard bad things several times about this company in the past). We finally agreed on an "O.T.D." (out the door) figure and the deal was done. This whole time, the salesman (Stefan) told us that they were going to pay off our car and take it as trade and we were starting from zero to "make an offer on their car". They NEVER mentioned that it would be added on. In the process of the deal, they wrote on the front and back of their "terms" paper and we were all the way to the finance desk (getting ready to go in) when "John", the General Sales Manager, who came out with a terrible attitude and told us that we had all calculated the numbers wrong and that we were going to be financing $3,000 more than what they had told us. He was the most arrogant, "donkey" for a lack of better words in this report that I have EVER met.

I told him the deal was off and that I wanted a copy of the "terms" paper and he told me that he has no problem with giving me a copy that and I quote "I know what you're going to do, you're going to the Better Business Bureau". He kept "saluting" me like someone in the military and continuing to make me furioius. We asked for all of our paperwork back and got most of it back but he WOULD NOT give us a copy of the "terms" paper, as he knew that he was wrong. I stood outside of his office, patiently waiting on my copy and he came back out and told me to "leave or he will escort me out" and even got in my face.

I cannot believe a company can stay in business doing business this way. They were short, unprofessional, and tried to pull one of the biggest and oldest scams in the book, blaming it on miscommunication amongst themselves. I DO plan to speak with Del Farmer, the owner of Oxmoor Toyota. I'm also going to report them to the Better Business Bureau. Will anything happen? Of course not! But if this report stops just ONE person from buying from this scamming company, the time I spent on this report was well worth it. Don't finance the deal you make plus thousands and let them change the deal (after signing their "terms and agreement" paper like they tried to do to us. There are other Toyota dealers in Louisville and surrounding areas (if you wish to travel, Gary Force Toyota is the BEST place to buy), you DEFINITELY will be doing yourself a favor. Good luck and stay away from these scam artists. I'm in the mortgage industry and know how deals and interest rates work, first hand. And trust me, they'll charge you every penney they can and sleep well that same night! BUYERS BEWARE!

Jason

Louisville, Kentucky
U.S.A.