- Report: #1420796
Complaint Review: Overstock.com - Utah
Reported By:
John -
Ocean City, New Jersey, United States
Submitted:
Updated:
-
Author Not Confirmed
Why?
Overstock.com
6350 South 3000 East, Salt Lake City 84121 Utah, United States
Phone:
781 575 2879 cs 781575287
Web:
overstock.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Overstock.com Complaint Details My wife ordered a 2 piece sectional leather couch to be delivered on 12/20/17 , confirmed by Overstock and that they would call first whether it would be in the AM or PM. My wife who is a strong Lutheran and confirmed with me she had verified the delivery date and confirmed it was a Bonded Leather coach from their customer service department and had the receipt showing the date of delivery and the copy of receipt showing Bonded Leather couch. When we got back we proceeded to open the boxes and to our horror it was the wrong sofa !!!! I called the Overstock customer service back and told them what happened and they they did not know why it was delivered that way and they wanted to charge me for a restocking fee to have picked up. Also they said I did have the right sofa even though my receipt said They delivered on the wrong date when we were 500 miles away left the couch on my lawn and gave us the wrong couch Utah
Overstock.com Complaint Details My wife ordered a 2 piece sectional leather couch to be delivered on 12/20/17 , confirmed by Overstock and that they would call first whether it would be in the AM or PM. My wife who is a strong Lutheran and confirmed with me she had verified the delivery date and confirmed it was a Bonded Leather coach from their customer service department and had the receipt showing the date of delivery and the copy of receipt showing Bonded Leather couch. So we OK to go to Roanoke Virginia to help my daughter with a new borne and my grandsons birthday .and planned to be back by 7 am in the morning on the 20th which would of been on that Wednesday. Well at 2 PM on the 18th I received a phone call from my neighbor who told me that there were 2 large boxes on my front lawn and from Overstock.. We called customer service at Overstock and they said there records show that the couch was still in the warehouse. Well after I confirmed it was the couch, I had to drive back to Ocean City NJ a 7 to 6 hour trip and get the boxes at least in the house before it rained that night... I had to leave my wife at my daughters for she could not leave that Monday. So I got there very late and it was just starting to drizzle and I had to get the old sofa out then drag the two new 11 foot boxes ( two of them) into my house. I can not tell you how hard that was for being 72 years old with back problems and having hand wrist in a cast from a previous strain ( I had planned to get my neighbors to help on the 20th, but it was to late at night to wake them up.),... So I got the boxes in with much pain and struggled., I drove back to Roanoke Virginian to pick up my wife and I came back on the 20th. When we got back we proceeded to open the boxes and to our horror it was the wrong sofa !!!! I called the Overstock customer service back and told them what happened and they they did not know why it was delivered that way and they wanted to charge me for a restocking fee to have picked up. Also they said I did have the right sofa even though my receipt said They delivered on the wrong date when we were 500 miles away left the couch on my lawn and gave us the wrong couch overstock.com
