Michelle
Dallas,#2Consumer Comment
Thu, February 27, 2003
Here's how . . .I too purchased an "upgrade" from AT & T (moving to a next generation plan . . blah, blah, blah). The Nokia phones I wanted were FREE ("instant" rebate) if purchased "online" (which I didn't want to do) so I called the 800# and spoke to an AT&T rep who said I would still get a $50 rebate from Nokia. I ordered/bought 3 phones (on 3 different days). The first phone arrived - no rebate form. I called AT & T again and after about 3 minutes of the rep acting shocked and "not knowing what to do if the ADVERTISED rebate form isn't included in the package", I decided to let it go as it was (stated by the AT&T repo) a "fluke" and that the other 2 phones would have been packaged right - and do you think they were . . . . ?? As each phone arrived it was the same song and dance. I got in my car, drove to the AT & T store and demanded/received a Nokia rebate form. I meticulously completed/copied/blessed/baptised (ok, that was sarcasm)but I read the form and followed it verbatim. I waited about 6 weeks and decided to check the status on-line (btw - the address to do that is www.nokiapromos.com). When it showed nothing I decided to call/check in (again, btw the phone number to do that is 888-600-4480 - press "1" for english but then press "0" stating that you "do not have the form in front of you" - that will get you a human being) and after being told that there were a few forms that had been printed with the "wrong" submit-too address (how convenient) I was given a completely NEW address to submit to. After pitching somewhat of a fit (after being told that lost submissions happen all the time - WHAT!!??), I got a fax number to fax the form to (which is 952-467-1109). My suggestion is (and to me $150 makes it VERY worth it). #1. make a copy of everything before you mail it and mail it via certified - return receipt mail. #2. start checking up on it after about 5 weeks (since one of the terms in the small print is that you have to have service from AT&T for at least 30 days utilizing this phone - this is how they cover their back - at this point you won't be able to return the phone). If they say it isn't in the system, fax it EVERY DAY and call and check on it EVERY DAY. You will get results (wink wink)