- Report: #159345
Complaint Review: Nextel Communications - Reston Virginia
-
Author Confirmed
Why?
Nextel Communications
2001 Edmund Halley Drive Reston, 20191 Virginia, U.S.A.
Phone:
703-433-4000
Web:
N/A
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Nextel Communications Ripoff incorrect billing, defective products, rude service, and more Reston Virginia
I too had big problems with nextel.
They were supposed to send me my phone via mail. They double ordered it, then sent to the wrong address. Total confusion before I got my phone.
The phone was supposed to have my number ported, this took more than a month, I missed 1/2 my calls and they were ringing into an empty apartment, where a new resident cuold techincally run up a large bill,
After a few weeks, the phone broke. I had to take off work and drive 1/2 hour to get it fixed.
And I was supposed to get discount. They billed me for both phone and never gave me the discount. And they expect you to pay their mistakes upfront - or turn the phone off.
After four months of problems fighting these people for HOURS on the phone, three way phone calls, the whole nine yards, I finally just told them to cancel the account.
The next day I got a phone call from a customer service rep that told me the finally corrected my billing and would I like to re-open my account. I told them thanks, but hell no - not when I have fought this hard, and you wait until I leave to fix stuff. The rep verbally threatened me and told me if I didn't sign back up, they would charge me the cancelation fee of $150.00. I said go ahead, you wont get your money.
I filed about 4 complaints with the FCC including one that I sent certified to the chairman of the FCC. That put me on Nextel's sh** list - so they kept after me for that piddly $150 until I got an attorney. After my attorny talked to the collections agency he advised me to just settle the thing, because they had been given strict instructions not to settle with me becuase i was a "pain."
I'd LOVE to see a class action law suit on these people.
Oh, and I did finally settle at 1/2 and they were supposed to take the report off my credit report (this was done in agreement with my attorney) and to date, they have never done so.
If they had followed through on their committments, I would not have canceled, and in my opinion, even IF i was supposed to pay that $150 for an early cancelation, after ALL the WELL DOCUMENTED problems I had, the LEAST they could do was waive it, politey and apologize, instead of having a customer service rep threaten me.
They totally suck.
I like sprint, but now that they have merged?
TRY VERIZON - that's where I will be.
Melanie
North Canton, Ohio
U.S.A.
They were supposed to send me my phone via mail. They double ordered it, then sent to the wrong address. Total confusion before I got my phone.
The phone was supposed to have my number ported, this took more than a month, I missed 1/2 my calls and they were ringing into an empty apartment, where a new resident cuold techincally run up a large bill,
After a few weeks, the phone broke. I had to take off work and drive 1/2 hour to get it fixed.
And I was supposed to get discount. They billed me for both phone and never gave me the discount. And they expect you to pay their mistakes upfront - or turn the phone off.
After four months of problems fighting these people for HOURS on the phone, three way phone calls, the whole nine yards, I finally just told them to cancel the account.
The next day I got a phone call from a customer service rep that told me the finally corrected my billing and would I like to re-open my account. I told them thanks, but hell no - not when I have fought this hard, and you wait until I leave to fix stuff. The rep verbally threatened me and told me if I didn't sign back up, they would charge me the cancelation fee of $150.00. I said go ahead, you wont get your money.
I filed about 4 complaints with the FCC including one that I sent certified to the chairman of the FCC. That put me on Nextel's sh** list - so they kept after me for that piddly $150 until I got an attorney. After my attorny talked to the collections agency he advised me to just settle the thing, because they had been given strict instructions not to settle with me becuase i was a "pain."
I'd LOVE to see a class action law suit on these people.
Oh, and I did finally settle at 1/2 and they were supposed to take the report off my credit report (this was done in agreement with my attorney) and to date, they have never done so.
If they had followed through on their committments, I would not have canceled, and in my opinion, even IF i was supposed to pay that $150 for an early cancelation, after ALL the WELL DOCUMENTED problems I had, the LEAST they could do was waive it, politey and apologize, instead of having a customer service rep threaten me.
They totally suck.
I like sprint, but now that they have merged?
TRY VERIZON - that's where I will be.
Melanie
North Canton, Ohio
U.S.A.
1 Updates & Rebuttals
Jane
Methuen,Massachusetts,
U.S.A.
It happened to us too!
#2Consumer Comment
Tue, October 04, 2005
My husband and I have had the same problem with Nextel customer service and the billing problems. We sent Nextel out payments in full and they kept calling us and telling us that they were never received, so I would after a few days, put stop payments on our checks to them and MoneyGram the amount to them. I would tell them specifically that I had put a stop payment on the checks and to not deposit them when and if they eventually received them, I would then give them all the MoneyGram info that was required and asked them specifically to make sure that the payment was posted so that the phone would not be turned off. The rep and his or her supervisor assured me that things were current and everything was fine. We had a month to month plan, no contract and could cancel anytime. We decided that we wanted to cancel because of the problems with customer service and billing and I called them to tell them that. They said that they would send out the final bill and that the phone would be shut off in 30 days from that date. We never received a bill so I estimated from 4 phone calls to service what the final bill would be. I sent them a total of $150.00 and the phone was shut off not 30 days later like we were told, but 2 days after my phone call. Now we are getting phone calls from a collection agency and Nextel telling us we owe them $550.00, and when I ask them what that is for, they say it's for our bill. I keep telling them that we had the phone disconnected and they keep telling us that it's not disconnected. We have even gone into a Nextel store and verified with the salesperson that it is not active, but they don't even believe their own salespeople. I just got another phone call today from Nextel Customer Finance and I told the woman that she would have to speak to my husband and she called me a b***h and hung up on me. I am at my wits end with these people. I'm seriously thinking about getting and attorney and sueing them for harassment.
