Complaint Review: Nextel Communications - Nationwide

The i730 had a manufacturer flaw in it early on and it did not affect every phone .... the problem was reported to Motorola, they came out with a redesign to fix the issue, and free software upgrades were offered for any affected unit at local service centers.... What more could you want??? I have been a Nextel employee for almost 4 years and I hear people everyday calling to cancel with unrealistic expectations... We are really sorry your 1 phone didnt work... have it fixed for free, or replace it, duh .... We are consumers too, so saying the we (employees) dont care is an underestimation on your part... as far as the high commisions, well I work in the cancelation department and I make big bonuses on saving customers from canceling... Good luck going forward

The i730 had a manufacturer flaw in it early on and it did not affect every phone .... the problem was reported to Motorola, they came out with a redesign to fix the issue, and free software upgrades were offered for any affected unit at local service centers.... What more could you want??? I have been a Nextel employee for almost 4 years and I hear people everyday calling to cancel with unrealistic expectations... We are really sorry your 1 phone didnt work... have it fixed for free, or replace it, duh .... We are consumers too, so saying the we (employees) dont care is an underestimation on your part... as far as the high commisions, well I work in the cancelation department and I make big bonuses on saving customers from canceling... Good luck going forward

The i730 had a manufacturer flaw in it early on and it did not affect every phone .... the problem was reported to Motorola, they came out with a redesign to fix the issue, and free software upgrades were offered for any affected unit at local service centers.... What more could you want??? I have been a Nextel employee for almost 4 years and I hear people everyday calling to cancel with unrealistic expectations... We are really sorry your 1 phone didnt work... have it fixed for free, or replace it, duh .... We are consumers too, so saying the we (employees) dont care is an underestimation on your part... as far as the high commisions, well I work in the cancelation department and I make big bonuses on saving customers from canceling... Good luck going forward

http://www.eatoncounty.org/prosecutor/PA-West.htm#CA

Info obtained from the above link:

Attorney General's Office
California Department of Justice
Attn: Public Inquiry Unit
P.O. Box 944255
Sacramento, CA 94244-2550

http://ag.ca.gov/consumers/mailform.htm

send copies of invoices, letters, etc., even put their photos on this website

Over a year ago we were looking to change cell phone carriers for our business due to our growing needs, we became extremely interested in Nextel's services, they offered portable credit card machines that were ideal & much needed for our service vans.

At that time we were Verizon customers & would had stayed if they had provided the same equipment.

At the time of contracting their services I met with the sales rep and his manager, told them what I wanted and emphasized that we did not want our bills over $600 since our verizon bills were comfortably in the $400-$600 range each mo.

I provided the sales rep with copies of our Verizon bills, he did an analysis & presented a plan that would be comparable to verizon & also re-assured me that our phone bills would not go over $450 a mo (I have that in writing).

It sounded great! we signed a two year aggreement and before the ink dried the trouble began.

We never received all of the equipment, we only received the phones & not the credit card machines (the major reason why we switch carriers!), the bills were consistently over $1000 each month and you could never reach a customer service manager that could assist you.

I have all the documents to prove our story, I have had numerous conversations with the personel at their "corporate" office and to date they refuse to acknowlege their wrong doings and the unfilled contract/promises!

We have since cancelled our contract and refuse to pay the remaining balance. Nextel is a scam, I will never use them again or even refer them! They need to be exposed and held accountable for their questionable business practices.

Over a year ago we were looking to change cell phone carriers for our business due to our growing needs, we became extremely interested in Nextel's services, they offered portable credit card machines that were ideal & much needed for our service vans.

At that time we were Verizon customers & would had stayed if they had provided the same equipment.

At the time of contracting their services I met with the sales rep and his manager, told them what I wanted and emphasized that we did not want our bills over $600 since our verizon bills were comfortably in the $400-$600 range each mo.

I provided the sales rep with copies of our Verizon bills, he did an analysis & presented a plan that would be comparable to verizon & also re-assured me that our phone bills would not go over $450 a mo (I have that in writing).

It sounded great! we signed a two year aggreement and before the ink dried the trouble began.

We never received all of the equipment, we only received the phones & not the credit card machines (the major reason why we switch carriers!), the bills were consistently over $1000 each month and you could never reach a customer service manager that could assist you.

I have all the documents to prove our story, I have had numerous conversations with the personel at their "corporate" office and to date they refuse to acknowlege their wrong doings and the unfilled contract/promises!

We have since cancelled our contract and refuse to pay the remaining balance. Nextel is a scam, I will never use them again or even refer them! They need to be exposed and held accountable for their questionable business practices.

Over a year ago we were looking to change cell phone carriers for our business due to our growing needs, we became extremely interested in Nextel's services, they offered portable credit card machines that were ideal & much needed for our service vans.

At that time we were Verizon customers & would had stayed if they had provided the same equipment.

At the time of contracting their services I met with the sales rep and his manager, told them what I wanted and emphasized that we did not want our bills over $600 since our verizon bills were comfortably in the $400-$600 range each mo.

I provided the sales rep with copies of our Verizon bills, he did an analysis & presented a plan that would be comparable to verizon & also re-assured me that our phone bills would not go over $450 a mo (I have that in writing).

It sounded great! we signed a two year aggreement and before the ink dried the trouble began.

We never received all of the equipment, we only received the phones & not the credit card machines (the major reason why we switch carriers!), the bills were consistently over $1000 each month and you could never reach a customer service manager that could assist you.

I have all the documents to prove our story, I have had numerous conversations with the personel at their "corporate" office and to date they refuse to acknowlege their wrong doings and the unfilled contract/promises!

We have since cancelled our contract and refuse to pay the remaining balance. Nextel is a scam, I will never use them again or even refer them! They need to be exposed and held accountable for their questionable business practices.

Over a year ago we were looking to change cell phone carriers for our business due to our growing needs, we became extremely interested in Nextel's services, they offered portable credit card machines that were ideal & much needed for our service vans.

At that time we were Verizon customers & would had stayed if they had provided the same equipment.

At the time of contracting their services I met with the sales rep and his manager, told them what I wanted and emphasized that we did not want our bills over $600 since our verizon bills were comfortably in the $400-$600 range each mo.

I provided the sales rep with copies of our Verizon bills, he did an analysis & presented a plan that would be comparable to verizon & also re-assured me that our phone bills would not go over $450 a mo (I have that in writing).

It sounded great! we signed a two year aggreement and before the ink dried the trouble began.

We never received all of the equipment, we only received the phones & not the credit card machines (the major reason why we switch carriers!), the bills were consistently over $1000 each month and you could never reach a customer service manager that could assist you.

I have all the documents to prove our story, I have had numerous conversations with the personel at their "corporate" office and to date they refuse to acknowlege their wrong doings and the unfilled contract/promises!

We have since cancelled our contract and refuse to pay the remaining balance. Nextel is a scam, I will never use them again or even refer them! They need to be exposed and held accountable for their questionable business practices.

=========================================================
NEXTEL WILL OPEN A STORE ANY-WHERE AND SAY ANYTHING TO MAXIMIZE PROFITS, RETAINING AN UNSATISFACTORY RECORD WITH THE BBB FOR FAILING TO RESPOND TO CONSUMER COMPLAINTS

HOW TO FILE A COMPLAINT AGAINST NEXTEL AND GETS RESULTS

For maximum effectiveness, you must prepare a complaint consiting of names, dates, times, invoices, and even have your friends read it over before thinking of mailing it.

Then you must mail your complaint to every address and/or link below for maximum results against this very arrogant company.

Nextel is regulated and terriffied by the :

Federal Communications Commission
Consumer & Governmental Affairs Bureau
Consumer Complaints
445 12th Street, SW
Washington, D.C. 20554

(FCC) FEDERAL COMMUNICATIONS COMMISSION
www.fcc.gov/cgb/complaints.html

Since the Main Nextel Corporation is located in Virginia, you are to sent your complaint to thethe Attorney General of Virginia

Office of the Attorney General
C/o Public Inquiry Unit/Intake
900 East Main Street
Richmond, VA 23219

Then your are to mail an exact copy to the Attorney General of your State anlong with the District Attorney Consumer Protection Division Office. Addresses are avialable for the entire U.S. below:

www.eatoncounty.org/prosecutor/proslist.htm

Nextel-Sprint_Boost Mobile all advertise on the Internet and are subject to Federal Enforcement Action for False & Misleading Advertising, Fraud, etc. Even if you do not think this applies you may be incorrect, so it would be wise to send/file your complaint at the following weblinks below:

(FTC) Federal Trade Commission
www.ftc.gov/

(IFCC) Internet Fraud Complaint Center
www.ifccfbi.gov/

Then you are to send your complaint to the link below:

(BBB) Better Business Bureau
www.BBB.org/

And if you feel any of the following Agenccies are applicable, even sending annonymous letter, SO BE IT.


(EEOC) Equal Employment Opportunity Commission
www.eeoc.gov/

(LACOA) Los Angeles County Office of the Assessor
www.lacountyassessor.com/

(OCAD) Orange County Assessors Department
www.ocgov.com/

Thank You For Doing Business With NEXTEL

I did not insult, nor do anything else to anybody. I am not a "basket case", either. And why should I not defend Nextel? I have as much right to stick up for them as you do to bash them. The things you said were insulting and completely unintelligent and uncalled for. Also, I might add that I am an IT Administrator and I do have a diploma. I hold a Bachelor of Science in Computer Information Systems. Your comments made no sense. Oh, and learn how to spell and use proper grammar.

I did not insult, nor do anything else to anybody. I am not a "basket case", either. And why should I not defend Nextel? I have as much right to stick up for them as you do to bash them. The things you said were insulting and completely unintelligent and uncalled for. Also, I might add that I am an IT Administrator and I do have a diploma. I hold a Bachelor of Science in Computer Information Systems. Your comments made no sense. Oh, and learn how to spell and use proper grammar.

I did not insult, nor do anything else to anybody. I am not a "basket case", either. And why should I not defend Nextel? I have as much right to stick up for them as you do to bash them. The things you said were insulting and completely unintelligent and uncalled for. Also, I might add that I am an IT Administrator and I do have a diploma. I hold a Bachelor of Science in Computer Information Systems. Your comments made no sense. Oh, and learn how to spell and use proper grammar.

Unfortunatly it's true. MOST companies reserve the right to make changes in policy whenever it is needed for whatever reason. I do know that whenever Nextel makes a change, they will put a notice of it on pages 2-5 of your invoice about 1-3 months ahead of time. You know, the part most people don't take a moment to read. I don't blame Nextel or the consumer. People are so busy now, they receive a ton of junk mail and the last thing they want to do is read everything thing that is printed on their invoice. All consumers care about is the bottom line; amount due. If it is suddendly up, then they take the time to read why.

Robert-Bloomsburg,Pennsylvania SELF APPOINTS HIMSELF NEXTEL REPRESENTATIVE LOL.

Everytime a consumer rightfully files a Ripoff Report on Nextel the basket case Robert from Robert-Bloomsburg,Pennsylvania bashes people .

YOU ARE TO CEASE AN DESIST FROM ATTACKING EVERY CONSUMER WHO FILES A COMPLAINT ON NEXTEL. ANYMORE ATTACKS WILL NOT BE TOLERATED AND YOU WILL BE BANNED.

p.s. Do society a favor and night school diploma.

cc: editor
coalition againt against cornfeeding & inbreeding

I have an i730 and never had a problem with it. Sounds like the operator is to blame here. Second, Nextel did switch from one-second rounding to full-minute rounding. This is something they did some time ago. They have every right to change those types of things without notifying you at all. Read your terms and conditions. There are a lot of things they can change. Unless, of course, you don't know how to read. On a final note: Get your head out of the clouds. All you want to do is sue. This nation is sue happy. What would you file a suit under anyhow? You have to have proof that they violated either a law or your civil rights before you can sue. Go cry to your mom, you baby!

I have an i730 and never had a problem with it. Sounds like the operator is to blame here. Second, Nextel did switch from one-second rounding to full-minute rounding. This is something they did some time ago. They have every right to change those types of things without notifying you at all. Read your terms and conditions. There are a lot of things they can change. Unless, of course, you don't know how to read. On a final note: Get your head out of the clouds. All you want to do is sue. This nation is sue happy. What would you file a suit under anyhow? You have to have proof that they violated either a law or your civil rights before you can sue. Go cry to your mom, you baby!

I have an i730 and never had a problem with it. Sounds like the operator is to blame here. Second, Nextel did switch from one-second rounding to full-minute rounding. This is something they did some time ago. They have every right to change those types of things without notifying you at all. Read your terms and conditions. There are a lot of things they can change. Unless, of course, you don't know how to read. On a final note: Get your head out of the clouds. All you want to do is sue. This nation is sue happy. What would you file a suit under anyhow? You have to have proof that they violated either a law or your civil rights before you can sue. Go cry to your mom, you baby!

I have an i730 and never had a problem with it. Sounds like the operator is to blame here. Second, Nextel did switch from one-second rounding to full-minute rounding. This is something they did some time ago. They have every right to change those types of things without notifying you at all. Read your terms and conditions. There are a lot of things they can change. Unless, of course, you don't know how to read. On a final note: Get your head out of the clouds. All you want to do is sue. This nation is sue happy. What would you file a suit under anyhow? You have to have proof that they violated either a law or your civil rights before you can sue. Go cry to your mom, you baby!