- Report: #1465746
Complaint Review: Newegg - City Of Industry CA
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Author Confirmed
Why?
Newegg
18045 Rowland St City Of Industry, 91748 CA, United States
Phone:
18003901119
Web:
https://www.newegg.com/
Categories:
Business Rating:
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Newegg terrible experience. Would not refund my money City Of Industry CA
Bought a $250 smartphone from Newegg a month and a half ago. It was delivered to the wrong address. I was told to order a new one while my refund was being processed. Meanwhile, I visited the house where the original phone was delivered and I couldn't get the occupants to answer the door to see if they had my phone. There was a court summons taped to the front door and after ringing the door bell numerous times someone inside turned the lights out. The place was appeared very dilapidated and felt unsafe. I decided to let it go and start the refund process.
A month and a half goes by I hear nothing. So I decide to email Newegg for an update on my refund status. They responded by basically saying that it was my fault it was delivered to the wrong address, even though the second phone I ordered made it to me fine. I called customer service and you are immediatley placed on a wait list that could last anywhere from a half hour to an hour. Which is great when you're at work and you don't have time to go through this as it is. All you want is satisfaction. Peace of mind.
I did not get satisfaction or peace of mind. What I received is cold, canned responses from the customer service department telling me there was nothing they could do. I spoke with three different people. I was so aggravated I kept asking to speak to people higher up the chain where my aggravation swelled until I was yelling at people over the phone. I don't feel good about yelling at people over the phone. But when you have someone in an unfeeling voice telling you "...I understand", it made me angrier and angrier. If they understood, I wouldn't be irate. All I wanted them to do was the right thing. I am, or was, a repeat customer. Never again. I am out $250, plus my time. My time for going to the house, my time for dealing with customer service over the phone and in emails, and my time for typing this. I'm still aggravated.
For $250 this company is willing to end a relationship with a customer who has purshased electronics in the past. Who does business like this?
I've personally never experienced anything like this before. I never have problems like this. I am not the type of person to go on the internet and write a report. I don't even write good reviews let alone bad ones. Think about how bad of an organization you have to be to motivate someone who doesn't do this sort of thing to sign up for an account just to post a miserable experience. I'm sorry but I feel like this is my only recourse. This is the only power I have.
Please save yourself the money and aggravation and stay as far away as you can from Newegg.
Francis
