- Report: #469654
Complaint Review: Netflix.com - Los Gatos, california
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Why?
Netflix.com
www.netflix.com Los Gatos,, california, U.S.A.
Phone:
1-866-658-3609
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Netflix.com charged for free trial fraud overdraft fee Los Gatos, california
signed up for what was supposed be a free 14 day trial yet was charged for the full amount. I called them and they said it was to verify my card and the funds will be returned. I called my card holder and they told me the funds were not released from Netflix during this time and I was trying to get my funds back and have already canceled the trial.
My electric company had tried taking their money from my account and the charge was rejected so this led to a over draft charge for a returned check. I called netflix customer service to find out why this had happened and was informed there was nothing they were going to do. I was told I should have made sure that I had the money and my bill amounts in my account so they could have pre authorized and then returned my funds.
daddy Cline: So now i am stuck with return check fees and am very unhappy. They will not do anything to reimburse me, therefore, i have filed a report with the BBB and am awaiting an outcome. DON'T RENT FROM NETFLIX, YOU WILL GET RIPPED OFF!
Diane
LAKE ALFRED, Florida
U.S.A.
My electric company had tried taking their money from my account and the charge was rejected so this led to a over draft charge for a returned check. I called netflix customer service to find out why this had happened and was informed there was nothing they were going to do. I was told I should have made sure that I had the money and my bill amounts in my account so they could have pre authorized and then returned my funds.
daddy Cline: So now i am stuck with return check fees and am very unhappy. They will not do anything to reimburse me, therefore, i have filed a report with the BBB and am awaiting an outcome. DON'T RENT FROM NETFLIX, YOU WILL GET RIPPED OFF!
Diane
LAKE ALFRED, Florida
U.S.A.
1 Updates & Rebuttals
Edgeman
Chico,California,
U.S.A.
Did you read their Terms Of Use?
#2Consumer Comment
Tue, July 14, 2009
I just took a look at their Terms Of Use page and Netflix told you that an authorization for about one month of service would be placed against your account. They go on to say that if you cancel, the hold will be released and if you don't cancel they will submit the actual charge. Netflix doesn't owe you any money because it is YOUR responsibility to make sure you have enough funds available in your account to cover the Netflix hold and your utilities bill. Here's the direct quote from the Netflix Terms OF Use webpage: "Free trials are only available to first time customers of the Netflix service and cannot be combined with any other offer. Only one free trial may be redeemed per household. You must have Internet access and a valid credit card or debit card ("Payment Method") to redeem a free trial offer. Upon registering for your free trial, your Payment Method will be authorized for up to approximately one month of service. In some instances, your available balance or credit limit may be reduced to reflect the authorization; however, no charges will be made against the Payment Method unless you do not cancel prior to the end of your two-week free trial membership period." http://www.netflix.com/TermsOfUse?lnktrk=PUD_TOU No ripoff here.
