- Report: #359147
Complaint Review: Netflix - Tannersville Internet
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Netflix
www.netflix.com Tannersville, Internet, U.S.A.
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Netflix Two week free trial my a$$ Tannersville Internet
I now dislike netflix more than I have disliked a company before.
I had to fill out one of those online survey things to get something, "you must complete 1 offer," and it was a free trial, so why not. I've done it before, no problems. Just sign up and then cancel.
The bad part is, you have to have a CC#. But, two week free trial, cancel right away, no big deal.
I entered my information and the site said that the information was incorrect. I fixed it and sent it again. Still, another problem. Fixed again and it was good.
Logged in, canceled the account, logged off.
Today, I get a call at 8am on my cell phone of a fraudulent charge on my account. Three pending transactions from netflix.com for 9.98 each.
I go to the website and try to figure it out. THERES NO CONTACT NUMBER! "Contact customer service," well how in the hell do I do that? I had to google to get the number.
I called the 1800 number and talked to a gentleman who didn't know how to spell monkey or nuggets. Outsourcing, at its best. Way to go netflix. All he could do was forward my information to someone else and they could email me. They don't even have a billing department phone number for me to refute the charge. I had to call my bank and asked them to put a hold on those transactions.
Lesson well learned on my part. Even still, there shouldn't have been a charge on my card at all when it was supposed to be a two week free trial. No wonder so many people go to XXXXXXXXXX instead.
Tina
Stroudsburg, Pennsylvania
U.S.A.
sorry, allowing you to give a competitors name would instigate others to just file against their competition, to only come back later to suggest their company, ..plus, if you post a competitors name more than likely they will show up on search engines as a Rip-off! - - your comments on this policy are welcome. CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report. In this case we removed an alleged competitor's name
I had to fill out one of those online survey things to get something, "you must complete 1 offer," and it was a free trial, so why not. I've done it before, no problems. Just sign up and then cancel.
The bad part is, you have to have a CC#. But, two week free trial, cancel right away, no big deal.
I entered my information and the site said that the information was incorrect. I fixed it and sent it again. Still, another problem. Fixed again and it was good.
Logged in, canceled the account, logged off.
Today, I get a call at 8am on my cell phone of a fraudulent charge on my account. Three pending transactions from netflix.com for 9.98 each.
I go to the website and try to figure it out. THERES NO CONTACT NUMBER! "Contact customer service," well how in the hell do I do that? I had to google to get the number.
I called the 1800 number and talked to a gentleman who didn't know how to spell monkey or nuggets. Outsourcing, at its best. Way to go netflix. All he could do was forward my information to someone else and they could email me. They don't even have a billing department phone number for me to refute the charge. I had to call my bank and asked them to put a hold on those transactions.
Lesson well learned on my part. Even still, there shouldn't have been a charge on my card at all when it was supposed to be a two week free trial. No wonder so many people go to XXXXXXXXXX instead.
Tina
Stroudsburg, Pennsylvania
U.S.A.
sorry, allowing you to give a competitors name would instigate others to just file against their competition, to only come back later to suggest their company, ..plus, if you post a competitors name more than likely they will show up on search engines as a Rip-off! - - your comments on this policy are welcome. CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report. In this case we removed an alleged competitor's name
1 Updates & Rebuttals
Vera
Live Oak,Florida,
U.S.A.
I got scammed on that one too!
#2Consumer Comment
Mon, January 19, 2009
I did the survey thing also. I was really going to take to two weeks trial though. So I go through, enter my credit card and everything is hunky dory. So I think. I get to really thinking about it and then I remembered I had NetFlix when they first came out and had discontinued them. Well, I go in to cancel the account within hours. Literally. A few days later I get a overdraft notification in my mail box. So I go on line to my bank to see what has happened. Seems that Net Flix put through their charge for membership and that shorted another transaction so they put me in the whole for quite a sum of money! I immediately went to call Net Flix and as you stated they are not the easiest to locate a number on. I finally get through... now get ready for this. Because I was a member years ago, I was not eligible for that 2 week trial. I never did see the fine print the gentleman told me was there (I am always reading fully what I agree to, so I must have really not seen this one!) and they refunded my money... problem being that they overdrafted my account. If that charge had not of gone through I would not have overdrafted. Bottom line is I did not get my overdraft charge(s) back and be sure a POUR over any company's policy's! Lesson learned!
