Complaint Review: NAVAJO EXPRESS INC.. - COMMERCE CITY COLORADO

Every company is different. This life is not for everyone. As a driver it is your responsibility to check your qualcomm even when you are off duty. In this instance your manager knowing you're at home should have called you. That's what phone's are for. That's why they ask you for your contact number. I have had to deliver loads during home time myself and have no issue with that. My wife has a chance to ride along.

Deregulation is what destroyed this industry for wages. We are the heart beat of america and without us all companies would not be in operation. No oil for gas no gas no baby food no medications. No consumer goods period. Receivers laid off. You would think we would be compensated better. Harsh reality is you have a job. Do it right and they take care of you.

 As far as Navajo as an employer they can't be as bad as May Trucking. I am considering Navajo now after a break from the industry. It's hard to read some of what is on the internet because you have to take into account the persons age, do they have kids and how old, and the biggest one for me do they have any common sense. 

Now that I know the President of Navajo is the same man who left Digby after it went belly up I have questions. I am also concerned because there is nothing out there about the company. no pay scale listed no benefits listed when your at their website. 

This is a response to William and any other Navajo Express Employees as I would like to share a simular experience, and maybe provide some comfort as the issues here will last you a lifetime.I

I am a current employee of Navajo Express and will say they have been good to me. Made no promises they didnt keep. Nor have ever not paid me. But I understand what your are saying, and will tell you there are some things you dont know about trucking.

First thing Navajo Express has alot of trucks and drivers. So getting the personal attention you required here was not going to happen. No matter how well you communicate, most companies this size and larger have the same problems. I experienced simular problems back in 1999, and will tell you this is an industry standard. The trucking companies have developed policys to protect the company and thier trucks and drivers. You fell on the wrong side of that line. If you had worked for a smaller outlaw company you would be able to solve such problems easily. Good Luck finding a small company hiring.

I would like to include that the DAC report you experienced is computer generated. There is a reason they ask you to be prompt on your Qualcom. The qualcom will generate reports automatically if you are late, or truck is in trouble. It takes your fleet manager to go in and manually remove the error. Your fleet Manager has 50 or more trucks he is responsible for, and 50 headaches he has to deal with every day. The fact you got miles to make that pay means your fleet manager was doing his best by you. It would have paid you to follow his or her guidance, and let them fix the problem. There are several people who input info on your QC and they are unaware of your issues.

Lets go further. There are department heads who handle your issue on a daily basis. Sometime the squeaky wheel gets oiled first. Its a buisness, its your license, its your money, you needed to have this addressed at the next level. There is no time for little kids in this buisness, you cant wait for it to be given to you, you take it or leave it.

No one told me this when I started. It took years to figure it out. Also lets not leave out that the actions of the drivers before me has put certains attitudes into place when dealing with large companies, customers, even my fleet manager.

Now you have been told.

How you handled this problem may have been theraputic, but didnt get you paid. You need to start by calling your fleet manager, and anyone else you talked to and apologize. You need to see if they still have you a truck, and get back out there and work. Navajo is a company and they dont care how you feel, just that you are ready willing and able to drive.

As for your dac, there is some very good information on this website how to correct bad information. But if you are still looking for work, call your fleet manager and let him know you have taken care of your issues and ready to go back to work.

As for trucks sitting......i laugh. I have two brothers and both truck drivers. One works for swift, and one works for JB hunt. I can tell you the policies of these other companies are much more strick. The industry is changing and you have to change with it or you it will pass you by.

In the future remember the people that you work for have several layers of responsibilities. You need to work with them if you want to get paid. Its not your right to drive for them, its a privilage, and a buisness. 

I wish you the best of luck in the future. I know of two companies hiring you may be intersted in. But you will have to email on that. I know you may not want to hear what I have wrote. But if you have the experience I believe you do, You know I speak the truth.

Good Luck

Navajo follows this common practice among low-paying truck driving employers like JB Hunt Swift, Arrow, etc: If you do not operate the truck for 2 weeks, no matter what (vacation, sick, injury, death in family, moving, etc), they will kick you out of it, making you lose or remove your belongings, and sometimes putting things in your employee record, like damage to truck or fire you for not appeasing dispatch. I have been told numerous times by Navajo (I am an ex employee with my own rip off report) that "we can't let a truck sit for more than two weeks; the truck has to make miles or its costing us money". I have however seen trucks that have sat in their yards for a month or more. I used to frequent the Denver yard at least 1 to 3 times a month. If they want the truck to sit, it sits indefinately, but if you do not comply with their very exhausting and sometimes illegal (by FMCSR regulations) demands, they will punish you in ways like this guy was.

William, I am a former driver of 10 years and now a driver recruiter for 4 years, a DAC report is now the most utilized and powerful tool companies have to hire drivers and confirm information, that said behind the DAC report is a human who does nothing but analyze this report and base his hiring decision on what he reads. You can and I have been swayed by a driver in to hiring them even when their DAC report was not the best, the way to start to work around a DAC report with "bad" information is to tell the recruiter right up front about the possible DAC information so he knows going in to it what he will find, honesty always helps. Please do not complain about your former company or use vulgar language, just explain what happened. Also you can dispute a DAC report, just like a credit report. You have the ability to go through the companies dispute resolution process and they will then verify the information. If the trucking companies does not respond to or either can not prove there information then it will be erased from your DAC report. When you attempt to hire on and in the chance do not get the job, ask if it is due to information contained in your DAC report? If it is you are entitled to a free copy, if you would like one anyway you can get one for a small fee. You can contact the companie that owns DAC services at USIS Transportation Services Consumer Department, P.O.Box 33181, Tulsa OK 74153. Sorry I do not know there direct phone number off hand. They can also explain more how the DAC report affects you. Hope this helps and you can get your information cleared up.

I also worked for this company about 5 months ago. The lies started with them telling me I was going to recieve five cents more per mile than I actually got paid then when they had been paying me by direct deposit for three weeks they held onto $1800. pay when I came home for time off. I called my State's Dept. of Labor and Industries to get help and the first thing they said was they "were sick of Navajo Express". Obviously I wasn't the only one they'd ripped off. I was able to get my pay through threatening to sue and L & I's help but god knows how many other Drivers have not the patience or nohow to obtain justice. Consider yourself lucky they didn't have more of a chance to rip u off

I also worked for this company about 5 months ago. The lies started with them telling me I was going to recieve five cents more per mile than I actually got paid then when they had been paying me by direct deposit for three weeks they held onto $1800. pay when I came home for time off. I called my State's Dept. of Labor and Industries to get help and the first thing they said was they "were sick of Navajo Express". Obviously I wasn't the only one they'd ripped off. I was able to get my pay through threatening to sue and L & I's help but god knows how many other Drivers have not the patience or nohow to obtain justice. Consider yourself lucky they didn't have more of a chance to rip u off

I also worked for this company about 5 months ago. The lies started with them telling me I was going to recieve five cents more per mile than I actually got paid then when they had been paying me by direct deposit for three weeks they held onto $1800. pay when I came home for time off. I called my State's Dept. of Labor and Industries to get help and the first thing they said was they "were sick of Navajo Express". Obviously I wasn't the only one they'd ripped off. I was able to get my pay through threatening to sue and L & I's help but god knows how many other Drivers have not the patience or nohow to obtain justice. Consider yourself lucky they didn't have more of a chance to rip u off

I also worked for this company about 5 months ago. The lies started with them telling me I was going to recieve five cents more per mile than I actually got paid then when they had been paying me by direct deposit for three weeks they held onto $1800. pay when I came home for time off. I called my State's Dept. of Labor and Industries to get help and the first thing they said was they "were sick of Navajo Express". Obviously I wasn't the only one they'd ripped off. I was able to get my pay through threatening to sue and L & I's help but god knows how many other Drivers have not the patience or nohow to obtain justice. Consider yourself lucky they didn't have more of a chance to rip u off