- Report: #1243418
Complaint Review: Nationstar Mortgage - Coppell Texas
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Author Not Confirmed
Why?
Nationstar Mortgage
8950 Cypress Waters Blvd. Coppell, 75019 Texas, USA
Phone:
877-450-8638
Web:
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Nationstar Mortgage Loan modification fraud. Coppell Texas
Have been dealing with Nationstar as a mortgage servicer for the last 4-5 years. Several instances of unexplained charges on billing, but nothing of a major issue. Until now. Was injured on the job June of 2013, have been unsuccessful in collecting workers comp. Wages a have declined due to my injury to around 35-40% of my previous income. have used savings to keep up until january 2015.
Received invitation from Nationstar in Marrch 2014 to Refinance. Responded by phone, to initiate process. Had an assigned " Loan Specialist" Called back next day to provide additional information that had been requeested, and was advised that the individual that had been assigned as my "loan specialist" was no longer employed by nationstar. Next "loan specialist" after requesting income and employment verification sent me a letter approximately a week later that stated that I did not meet criteria fror a refinance.
Received letter from Nationstar dated March 9, 2015, stating that upron their review, my mortgage qualified for modification. The letter states" To accept this option, within 14 days of the date of this letter you must call us at (877)450-8638 to confirm your participation or make your first Trial period payment. If you follow the terms of the enclosed Trial Period Plan, your loan will be permanently modified."
The last sentence in the previous paragraphcan be interpreted in a legal proceeding as nothibng but an absolute confirmation of actiion! But that's not the Natiionstar way. After making three timely payments that the Trial Period Plan called for, I recieved a Letter from Nationstar on June 18,2015 with the following statement. " We recently received a payment on your behalf in the amount of $807.04. We are returning these funds as they are insufficient to bring your account current. As of the date of this letter, the total amount required to bring this account current is $6,732.79."
To date there has been no accounting from Nationstar of the disposition of the first 2 Trial Plan payments, nor has the payment referred to in the June 18.2015 letter been returned. Current status is threat to resume foreclosure proceedings.
My intent is to use my limited resources to file an action against Nationstar and their "Dedicated Loan Specialist" Kyle Lindgard for Fraud.
1 Updates & Rebuttals
FBI
north carolina,Utah,
United States of America
FBI help you
#2REBUTTAL Owner of company
Wed, July 22, 2015
hey bob call me
or email
me
i work at nationstar
Denny
