Complaint Review: Musicians friend - California

Was interested in 2 Chauvet P4 Gyser Foggers. Noted they had the word "restock" in the title and was about $30 cheaper. Called and spoke to a rep, Joanna Padilla, who told me "Well I have 2 brand new Chauvet P6 Gysers for the same price." Now I needed these overnight for a gig the following afternoon. Ordered on a Sunday and was told "Yes you will have them by 11AM" I asked her to repeat this order at least 5 times as I did not believe it.

This was my first order and I gave them the benefit of the doubt..... WRONG! SO WRONG!!

The first red flag was I never received any confirmation email, or receipt... the only email I received was reps contact info!!!

Next day came around and still no email. Called in AM for tracking number and asked if they left, was told yes. Checked fedex's site and shipping label was created but were NOT shipped. Called late afternoon at my gig and wanted to cancel order. Was told I couldn't as they were already shipped, which was bs. They finally shipped at end of day. received at 3PM on next day. Now still no receipt for what I purchased. Open boxes to find out they sent me the lesser features, Chauvet T6 Gysers. (CAN NOT BE MOUNTED UPSIDE DOWN) Sent email to [email protected] and of course received no response.

Posted problem on BBB.org. In a day Chris Baker, alleged customer service manager  replied.

"Thank you for taking the time to notify us of the issues with your order. We're truly sorry and appreciate the opportunity to make this right. We are following up with the agents involved. It does look like the incorrect T6 foggers were delivered yesterday. I will send a pre-paid UPS return label to your email address so that you can send those back. We can do an exchange at no extra cost if you would like to get the restock P6 foggers. You can find more details on what a restock is here in our FAQ's section: https://www.musiciansfriend.com/faq/what-are-restocks

If you would like to get new P6's, we can honor the same 15% discount you received on your original order. Keep in mind we only have two of the new ones left, so if that is the route you want to go, please get back to us as soon as possible so we can ensure they are not sold out. Lastly, if you would like a refund, we can have that submitted as soon as we see tracking showing you have handed off the lights to UPS.

Again, we're truly sorry for the errors on your order and any inconvenience this has caused. If there is anything else we can help you with, please let me know. We appreciate you choosing Musician's Friend!

Sincerely,

Chris Baker

Customer Service Manager"

If you check their site, restock WILL OR WILL NOT have manufacturers warranty. No definitive answer. I attempted to reply on BBB's site but encountered a posting issue with new version of Firefox and noted complaint was CLOSED! Pissed, I composed another message. This was their fault not mine, demanding shipping label and to be sent 2 new Chauvet P6's as that was what I purchased. Of course no response as he is on vacation, so I wanted to help their cause and make potential customers about their tactics. As you can see by their 1 rating (10 being best), regardless of what your told or in print, avoid like the plague. This was my first and last transaction I will ever do with these clowns. I will be following up with State Attorney General on their sales tactics. 7 days later STILL DO NOT HAVE A RECEIPT!! DEAL WITH THESE CLOWNS AND YOU WILL PAY.